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why esg matters to companies
Article

Survey says: ESG is good for business

New research suggests companies can advance sustainability and social justice goals without sacrificing financial performance
healthcare cybersecurity
Article

Securing hospitals against cyberattack

The healthcare industry is a soft target for nation-state and terrorist hacking groups. Waiting for the next attack is not the answer.
Investing in cybersecurity solutions ahead of the breach can be a hard sell for organizations.
Article

Companies are playing catch-up on cybersecurity

For many organizations, investing ahead of the breach is a hard sell
Infographic

Hiring the neurodiverse

Businesses in need of tech talent have overlooked a fifth of humanity
IT skills gap
Article

Mind the (IT talent) gap

Demand for skilled tech workers far outstrips supply. To bridge this gap, many companies have started to recruit and train workers from underserved communities.
Learn how researchers are working to make AI in finance more equitable for customers.
Article

Can AI make banking fairer?

Artificial intelligence has given disadvantaged communities greater access to financial services. Do some algorithms perpetuate inequality?
AI in human resources
Article

Using AI to remake human resources

AI-powered hiring and promotion tools offer many benefits to companies, but also raise questions over fairness and transparency
Research

Upgrading the production line

Optimized manufacturing pairs highly skilled workers with advanced technologies
Learn what privacy by design means and the principles of a successful implementation.
Article

Navigating the future of data privacy

How AI and design thinking could help keep data safe
Our latest operation optimization survey reveals how global executives are automating processes.
Research

The race to optimize business

Our latest optimization survey reveals how global executives are automating business processes and increasing productivity
enterprise AI use case
Article

Enterprise AI and the ‘valley of death’

How companies can translate cutting-edge research into practical business tools
CHROs are turning their focus on building a resilient organizational culture.
Research

During disruption, CHROs are resilience boosters

CHROs are building more resilient corporate cultures to weather future shocks
A scholar explains what organizations can learn from rebel groups about building resilience.
Q&A

Building resilience during global crises

What armed rebel groups can teach the C-suite
Learn the top ways to get started boosting your organizational resilience.
Research

Two ways to boost organizational resilience

Flatten hierarchies and hire specialists to make your company flexible
Organizations that use audits to evaluate their risk of disruptions are building resilience faster.
Article

Executive tools to prevent the next disaster

Risk audits can help business leaders gauge their ability to survive future threats
As they navigate the pandemic, CROs focus on investing in tools to help mitigate data privacy risks.
Research

Data privacy is the name of the game for CROs

The massive increase in shared data and the concurrent rise in cyber intrusions has made safeguarding customer and company data an ever more challenging job
Learn the 9 steps to implement data privacy by design into your organization.
Article

Organizations need ‘privacy by design’

In today’s world, privacy safeguards must be baked into every process and product
CIOs are figuring out how to boost organizational resilience by filling gaps in IT infrastructure.
Research

COVID-tested CIOs focus on resilience

The pandemic revealed gaps in business IT infrastructure that CIOs are eager to fill
CCO business resiliency focus now includes customer experience and core business functions.
Research

CCOs champion robust CX and profits in the face of crises

Chief customer officers need to deliver great customer experiences in all environments
CEOs are now prioritizing resilience and risk management strategies
Research

CEOs prioritizing ESG and supply chain risks

Pandemic year teaches CEOs the need for greater resilience in the face of unexpected threats
Since COVID-19, one of COOs main jobs has become risk managers.
Research

COOs are now front-line risk managers

Their top priorities include resilience planning and ESG risk mitigation
Healthcare providers are struggling to keep up with digital experience expectations.
Research

Healthcare labors to provide digital experiences without complexity

Medical staff and patients want digital experiences, but providers are struggling to keep up with their expectations
To securely digitize, companies must rethink their siloed response to cybersecurity risk.
Research

Digital transformation increases vulnerability to cyberattack

To securely digitize, companies must rethink their siloed response to cybersecurity risk
Focusing on digitization of business processes can promote diversity & inclusion in the workplace.
Article

How digitization can foster an inclusive workplace

Focusing on digital employee experience can promote diversity and inclusion, new research shows
Xerox embraces workforce development with augmented reality.
Article

Facing a challenge, Xerox embraces augmented reality

As its most experienced field techs retire, the company is training the next generation
Research

Study: Chief customer officers value experience management

However, they must overcome some key challenges to fully realize the benefits of digital CX and EX
CHROs are more skeptical about investing in a total digital experience compared to their peers.
Research

Study: CHROs cautious about investing in digital experience

Compared to their C-suite peers, talent leaders are more skeptical about investing in both CX and EX
Companies investing in total digital experience stand to make more progress than those that don’t.
Research

Study: COOs prioritize both customer and employee experience

They are less likely to see external benefits, compared to C-suite peers
A new study showed that CIOs value a total digital experience for both employees and customers.
Research

Study: CIOs bullish on total experience

New research shows CIOs value holistic digital experiences for employees and customers
A new study shows CEOs are prioritizing digital employee experience investments.
Research

Study: CEOs are prioritizing digital employee experiences

New study shows chief executives see less value in digital CX investments
Article

Knowledge 2021 sessions CCOs won’t want to miss

Article

Knowledge 2021 sessions CHROs won’t want to miss

Article

Knowledge 2021 sessions COOs won’t want to miss

Article

Knowledge 2021 sessions CIOs won’t want to miss

Article

Knowledge 2021 sessions CEOs won’t want to miss

CIOs believe workflow automation technology rallied shares and business growth during the pandemic.
Research

CIOs bullish on agile enterprise platforms

Business leaders expect workflow automation technology to rally shares and growth in spite of pandemic
Possible wrinkle: Three of these cover related topic (racism/divsity in workplace). Might try to do it as one piece but more substantial and tie together the different talks.
Research

CCOs optimistic about growing business agility

But business leaders worry whether customers will remain a focus as C-suite looks to boost business agility
Businesses that invested in digital platforms are reporting higher customer satisfaction & profits.
Research

Agile digital platforms will boost revenues, say CxOs

200 global business leaders surveyed expect technology that integrates workflows and people to rally shares and growth in spite of pandemic
CEOs invested in workflow automation to boost agility. Do they have the people to support it?
Research

CEOs ramped up tech investments to boost agility

But leaders worry if they have the vision, leadership, and talent to build agile organizations
Leaders say talent acquisition and development is a primary barrier to improving business agility.
Research

Talent acquisition a barrier to boosting business agility, CHROs say

One year into the pandemic, talent tops executives’ concerns, but CHROs have asserted limited responsibility
COOs are now more likely than peers to invest in digital technology that improves business agility.
Research

COOs turn their focus to workflow automation

During the pandemic, COOs were slower than other executives to reconfigure people, processes, and digital technology
business resilience
Article

The return on business resilience

COVID showed the best-laid corporate contingency plans aren’t good enough
CHRO's investing in digital platforms see a boost in satisfaction, communication, and business growth.
Research

Agile digital platforms boost employee engagement, CHROs say

Technology that integrates workflows and people will boost growth, talent execs believe
CIO’s believe their digital innovation initiatives boosted business agility, but peers do not agree.
Research

Did CIOs’ digital innovations boost business agility?

CIOs plan to increase investment in digital platforms, integration, risk management
To avoid stagnant business performance, COO responsibilities must continue to drive business agility
Research

COOs are emerging leaders in advancing business agility

Responsibilities are growing as pandemic continues and COOs see business performance stagnate
Over the next few years, CCOs must branch out beyond customer care to drive business agility.
Research

CCOs’ focus on customer care improved agility

Going forward they plan to apply customer insights across the enterprise