Article
Carpé uncertainty
Companies that lean in during downturns tend to prosper in the long run
By This Author
Article
Automation to the rescue
Hackers are leveraging new ways of working to wreak havoc on organizations. Here’s how we can fight back.
Article
Securing the digital value chain
New business models often create new vulnerabilities
Article
Executives need to listen
Companies that don't pay attention to customers and employees are missing out
Research
Innovation delivers on promise
New research shows that innovation drives revenue, improves products and services, and lowers costs
Article
Lonely but not alone
We’re more connected than ever. So why do we feel lonely?
Article
The persistently unsatisfied customer
Despite adopting cutting-edge digital CX, companies still struggle to make their customers happy
Article
Rx for healthcare
New tools and technologies yield better patient experiences
Article
Change is hard
Tech transformation requires employee buy-in. Here’s how to earn it.
Research
Survey says: ESG is good for business
New research suggests companies can advance sustainability and social justice goals without sacrificing financial performance
Article
Securing hospitals against cyberattack
The healthcare industry is a soft target for nation-state and terrorist hacking groups. Waiting for the next attack is not the answer.
Article
Companies are playing catch-up on cybersecurity
For many organizations, investing ahead of the breach is a hard sell
Infographic
Hiring the neurodiverse
Businesses in need of tech talent have overlooked a fifth of humanity
Article
Mind the (IT talent) gap
Demand for skilled tech workers far outstrips supply. To bridge this gap, many companies have started to recruit and train workers from underserved communities.
Article
Can AI make banking fairer?
Artificial intelligence has given disadvantaged communities greater access to financial services. Do some algorithms perpetuate inequality?
Article
Using AI to remake human resources
AI-powered hiring and promotion tools offer many benefits to companies, but also raise questions over fairness and transparency
Research
Upgrading the production line
Optimized manufacturing pairs highly skilled workers with advanced technologies
Article
Navigating the future of data privacy
How AI and design thinking could help keep data safe
Research
The race to optimize business
Our latest optimization survey reveals how global executives are automating business processes and increasing productivity
Article
Enterprise AI and the ‘valley of death’
How companies can translate cutting-edge research into practical business tools
Research
During disruption, CHROs are resilience boosters
CHROs are building more resilient corporate cultures to weather future shocks
Q&A
Building resilience during global crises
What armed rebel groups can teach the C-suite
Research
Two ways to boost organizational resilience
Flatten hierarchies and hire specialists to make your company flexible
Article
Executive tools to prevent the next disaster
Risk audits can help business leaders gauge their ability to survive future threats
Research
Data privacy is the name of the game for CROs
The massive increase in shared data and the concurrent rise in cyber intrusions has made safeguarding customer and company data an ever more challenging job
Article
Organizations need ‘privacy by design’
In today’s world, privacy safeguards must be baked into every process and product
Research
COVID-tested CIOs focus on resilience
The pandemic revealed gaps in business IT infrastructure that CIOs are eager to fill
Research
CCOs champion robust CX and profits in the face of crises
Chief customer officers need to deliver great customer experiences in all environments
Research
CEOs prioritizing ESG and supply chain risks
Pandemic year teaches CEOs the need for greater resilience in the face of unexpected threats
Research
COOs are now front-line risk managers
Their top priorities include resilience planning and ESG risk mitigation
Research
Healthcare labors to provide digital experiences without complexity
Medical staff and patients want digital experiences, but providers are struggling to keep up with their expectations
Research
Digital transformation increases vulnerability to cyberattack
To securely digitize, companies must rethink their siloed response to cybersecurity risk
Article
How digitization can foster an inclusive workplace
Focusing on digital employee experience can promote diversity and inclusion, new research shows
Article
Facing a challenge, Xerox embraces augmented reality
As its most experienced field techs retire, the company is training the next generation
Research
Study: Chief customer officers value experience management
However, they must overcome some key challenges to fully realize the benefits of digital CX and EX
Research
Study: CHROs cautious about investing in digital experience
Compared to their C-suite peers, talent leaders are more skeptical about investing in both CX and EX
Research
Study: COOs prioritize both customer and employee experience
They are less likely to see external benefits, compared to C-suite peers
Research
Study: CIOs bullish on total experience
New research shows CIOs value holistic digital experiences for employees and customers
Research
Study: CEOs are prioritizing digital employee experiences
New study shows chief executives see less value in digital CX investments
Article
Knowledge 2021 sessions CCOs won’t want to miss
Article
Knowledge 2021 sessions CHROs won’t want to miss
Article
Knowledge 2021 sessions COOs won’t want to miss
Article
Knowledge 2021 sessions CIOs won’t want to miss
Article
Knowledge 2021 sessions CEOs won’t want to miss
Research
CIOs bullish on agile enterprise platforms
Business leaders expect workflow automation technology to rally shares and growth in spite of pandemic
Research
CCOs optimistic about growing business agility
But business leaders worry whether customers will remain a focus as C-suite looks to boost business agility
Research
Agile digital platforms will boost revenues, say CxOs
200 global business leaders surveyed expect technology that integrates workflows and people to rally shares and growth in spite of pandemic
Research
CEOs ramped up tech investments to boost agility
But leaders worry if they have the vision, leadership, and talent to build agile organizations
Research
Talent acquisition a barrier to boosting business agility, CHROs say
One year into the pandemic, talent tops executives’ concerns, but CHROs have asserted limited responsibility
Research
COOs turn their focus to workflow automation
During the pandemic, COOs were slower than other executives to reconfigure people, processes, and digital technology
Article
The return on business resilience
COVID showed the best-laid corporate contingency plans aren’t good enough
Research
Agile digital platforms boost employee engagement, CHROs say
Technology that integrates workflows and people will boost growth, talent execs believe
Research
Did CIOs’ digital innovations boost business agility?
CIOs plan to increase investment in digital platforms, integration, risk management
Research
COOs are emerging leaders in advancing business agility
Responsibilities are growing as pandemic continues and COOs see business performance stagnate
Research
CCOs’ focus on customer care improved agility
Going forward they plan to apply customer insights across the enterprise