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Rx for healthcare The age of experience Building an experience company View all
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Change is hard The happy enterprise Working through divisions View all
IT transformation
Organisations need responsible AI A digital gold rush will be built on AI Software is the business View all
Hyperautomation & low code
The long road to low code A new spark for the digital enterprise Welcome to the Optimization issue View all
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Cybersecurity needs women Securing hospitals against cyberattack Companies are playing catch-up on cybersecurity View all

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Rx for healthcare
Article
Change is hard
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The happy enterprise View all

Article
Rx for healthcare
Editor's Letter
The age of experience
Column
Building an experience company View all

Article
Change is hard
Column
The happy enterprise
Column
Working through divisions View all

Column
Organisations need responsible AI
Column
A digital gold rush will be built on AI
Column
Software is the business View all

Article
The long road to low code
Column
A new spark for the digital enterprise
Editor's Letter
Welcome to the Optimization issue View all

Q&A
Cybersecurity needs women
Article
Securing hospitals against cyberattack
Article
Companies are playing catch-up on cybersecurity View all

New tools and technologies yield better patient experiences

Tech transformation requires employee buy-in. Here’s how to earn it.

Well-crafted, measurable experiences are the future of business

New tools and technologies yield better patient experiences

Customer and employee experience are two halves of the same coin

Why an integrated employee and customer experience is greater than the sum of its parts

Tech transformation requires employee buy-in. Here’s how to earn it.

Well-crafted, measurable experiences are the future of business

AI tools can help leaders engage employees with empathy

With AI pervasive across work and life, building trust in its use is a business imperative

By automating routine tasks, AI can make work easier, faster, and more meaningful

Digital tech now mediates every aspect of operating and scaling a modern company.

Low-code tools democratize software development, a trend that dates back to the dawn of computing

Process mining gives business the insight to automate strategically

New research shows how leading companies orchestrate people, processes, and technology to drive business success

Training and development advocate Lisa Kearney on closing a critical talent gap

The healthcare industry is a soft target for nation-state and terrorist hacking groups. Waiting for the next attack is not the answer.

For many organizations, investing ahead of the breach is a hard sell
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AI in the enterprise How to workflow your ESG program Powering new ways of working View all
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Digital healthcare in focus Delivering on the promise of experience in telecom The modern, digital factory View all
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Australia’s golden opportunity Rethinking Singapore's trajectory Prepare your business for a post-pandemic world View all

Workflow Guide
AI in the enterprise
Workflow Guide
How to workflow your ESG program
Workflow Guide
Powering new ways of working View all

Workflow Guide
Digital healthcare in focus
Workflow Guide
Delivering on the promise of experience in telecom
Workflow Guide
The modern, digital factory View all

Workflow Guide
Australia’s golden opportunity
Workflow Guide
Rethinking Singapore's trajectory
Workflow Guide
Prepare your business for a post-pandemic world View all

How artificial intelligence is transforming work

Advice and strategies to accelerate your progress for impact and long-term value

When transformation is done right, amazing things happen

Ideas and resources to improve healthcare delivery

Ideas and resources for telecommunications leaders

How manufacturers can get to Industry 4.0

How leaders can embrace AI to transform our lives and work

Fresh leadership perspectives from Asia

Resilience strategies for EMEA business leaders
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Learn
Cybersecurity needs AI Understanding ESG standards and frameworks What are digital customer experiences? View all
Crash Courses
How AI can drive business results Leadership lessons for the digital enterprise Managing a new era of cyber risk View all

Cybersecurity needs AI Understanding ESG standards and frameworks What are digital customer experiences? View all

How AI can drive business results Leadership lessons for the digital enterprise Managing a new era of cyber risk View all

Learn

Cybersecurity needs AI

AI holds incredible promise, yet also creates new security challenges. But could AI-enabled cybersecurity be the solution?

Learn

Understanding ESG standards and frameworks

Improve your organization’s transparency with a better grasp on ESG

Learn

What are digital customer experiences?

Key steps to delivering exceptional digital CX

Strategies for extracting more value from machine learning models and applications

The shift to digital operating models requires intensive change management. Here’s what leaders need to know.

Automation and digital strategies to help security leaders meet novel challenges
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Jean-François Gagné

Jean-François Gagné is head of AI product management and strategy at ServiceNow.

By This Author

Putting the right AI technology guardrails in place can help drive better business outcomes.

Column

The business case for AI governance

The right guardrails can improve AI performance and boost the bottom line

December 6, 2021

Customer experience
Employee experience
IT transformation
Hyperautomation & low code
Security & Risk

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