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How to close the value gap How to be a customer-experience ninja Building a customer journey mapping program View all
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What’s wrong with bias training, and how to fix it Work will never be the same Lessons from indomitable women View all
IT transformation
How manufacturers can better digitize their supply chains Workplace tech predictions for 2022 3 use cases for enterprise AI View all
Hyperautomation & low code
The race to optimize business Low code by the numbers Why you need a digital operating model View all
Security & risk
The convergence of privacy, cybersecurity, and compliance in the global enterprise The business case for AI governance Building resilience during global crises View all

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What’s wrong with bias training, and how to fix it
Q&A
How to close the value gap
Article
The race to optimize business View all

Q&A
How to close the value gap
Column
How to be a customer-experience ninja
Column
Building a customer journey mapping program View all

Q&A
What’s wrong with bias training, and how to fix it
Q&A
Work will never be the same
Article
Lessons from indomitable women View all

Roundtable
How manufacturers can better digitize their supply chains
Roundtable
Workplace tech predictions for 2022
Column
3 use cases for enterprise AI View all

Article
The race to optimize business
Article
Low code by the numbers
Column
Why you need a digital operating model View all

Video
The convergence of privacy, cybersecurity, and compliance in the global enterprise
Column
The business case for AI governance
Q&A
Building resilience during global crises View all

A conversation with behavioral scientist Francesca Gino

A conversation with ServiceNow’s Lara Caimi

Our latest optimization survey reveals how global executives are automating business processes and increasing productivity

A conversation with ServiceNow’s Lara Caimi

Five steps to building a world-class listening program that guides business decisions

A proven six-step process can help your organization understand, design, and improve customer experience

A conversation with behavioral scientist Francesca Gino

Steve Cadigan, former LinkedIn CHRO, says COVID changed the dynamic between employer and employee forever

Iconic women leaders describe how they overcame challenges ranging from civil war to gender bias and pandemic stress

Industry experts weigh in on solutions to an urgent global problem

Enterprise leaders identify top trends shaping the new world of work

Artificial intelligence can turbocharge your organization if you put it to work on the right problems

Our latest optimization survey reveals how global executives are automating business processes and increasing productivity

The state of low code demand, adoption, and growth

In the new world of work, success depends on information, convenience, and exclusivity

A conversation with ServiceNow Chief Compliance Officer John Castelly, VP of Privacy and Legal Mark Cockerill, and Deputy CISO Jeff DiMuro

The right guardrails can improve AI performance and boost the bottom line

What armed rebel groups can teach the C-suite
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AI in the enterprise How to workflow your ESG program Powering new ways of working View all
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Digital healthcare in focus Delivering on the promise of experience in telecom The modern, digital factory View all
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Prepare your business for a post-pandemic world The new world of work Business growth in the low-code era View all

Workflow Guide
AI in the enterprise
Workflow Guide
How to workflow your ESG program
Workflow Guide
Powering new ways of working View all

Workflow Guide
Digital healthcare in focus
Workflow Guide
Delivering on the promise of experience in telecom
Workflow Guide
The modern, digital factory View all

Workflow Guide
Prepare your business for a post-pandemic world
Workflow Guide
The new world of work
Workflow Guide
Business growth in the low-code era View all

How artificial intelligence is transforming work

Advice and strategies to accelerate your progress for impact and long-term value

When transformation is done right, amazing things happen

Ideas and resources to improve healthcare delivery

Ideas and resources for telecommunications leaders

How manufacturers can get to Industry 4.0

Resilience strategies for EMEA business leaders

A roadmap for Australian business leaders

A Workflow Guide for EMEA business leaders
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Learn
What is data science? What is IT asset management? What is Platform as a service? View all
Crash Courses
Getting started with digital ESG The fundamentals of experience management Low-code development: How (and why) to get started View all

What is data science? What is IT asset management? What is Platform as a service? View all

Getting started with digital ESG The fundamentals of experience management Low-code development: How (and why) to get started View all

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What is data science?

How data scientists extract value from data to make smarter decisions

Learn

What is IT asset management?

With the right digital tools, companies gain visibility into and control over an expanding universe of digital assets.

Learn

What is Platform as a service?

The market for PaaS is expected to double by 2022. Here’s why business leaders and DevOps teams are shifting app development to the cloud.

Strategies and guidelines to support successful environmental, social, and governance programs

How companies can get started with digitizing employee and customer experience

Strategies for putting low code to work in your organization
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CEO Center CIO Center COO Center CRO Center CHRO Center CCO Center View all

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Jean-François Gagné

Jean-François Gagné is head of AI product management and strategy at ServiceNow.

By This Author

Putting the right AI technology guardrails in place can help drive better business outcomes.

Column

The business case for AI governance

The right guardrails can improve AI performance and boost the bottom line

December 6, 2021

Customer experience
Employee experience
IT transformation
Hyperautomation & low code
Security & Risk

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