Article
Why it’s time to fast-track your ESG strategy
Setting sustainability and governance goals is no longer a feel-good exercise—it’s a financial and strategic imperative
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How CX will change how telecoms do business
Putting the focus on customer satisfaction — not just faster network services
Article
Merging EX and CX can drive growth
5 strategies to build an experience-driven organization
Research
CIOs and the post-pandemic employee experience
Digitizing employee experiences is key, but so is earning executive-peer buy in, a new survey shows
Research
CEOs lag in digital EX—but the onus is on the C-suite
CHROs and other execs need to better communicate EX priorities—and big-time results
Article
Customer experience is the next frontier in telecom
Carriers invested heavily to upgrade network services. Now they’re building new digital experiences to keep customers happy
Research
Low-code apps hold big promise for CHROs, but they need to plan carefully
As more employees start to become citizen developers, CHROs need to set up the right internal protocols for effective rollouts
Research
CX by the numbers
The business case for serving customers digitally
Infographic
State IT leads the way
A look at the best and brightest state-government led tech projects
Q&A
In chatbots she trusts
An interview with Microsoft AI leader Lili Cheng
Article
AI by the numbers
Artificial intelligence is moving to the center of corporate strategy
Infographic
Digital transformation comes to HR
How CHROs are reinventing the employee experience
Infographic
A methodological marriage
Companies can benefit by combining agile and DevOps
Q&A
Closing tech’s gender gap
Q&A
People before systems
A conversation with Accenture CIO Andrew Wilson
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Taming the security beast
Better visibility into your attack surface helps keep hackers at bay
Article
Employee UX takes center stage
How companies can put emerging technologies to work for their people
Article
Want a high-performing team? Add AI
Intelligent software can keep teams on track and foster better communication
Q&A
Motivation in the age of AI
Bestselling author Daniel Pink explains how people and machines can work better together
Article
Developing an AI strategy: 7 essential ideas
How to answer the toughest question in business today
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Meet your new assistant
Voice controlled digital assistants are coming to the workplace
Article
How AI makes work better
Increasingly, knowledge work requires a blend of human and artificial intelligence. How will your organization meet this challenge?