By This Author


Returning to work is a vital opportunity to rethink our ESG commitments

How the pandemic allowed businesses to reflect on long-term plans


The app economy drives user experience

How 3 companies used modern apps to deliver great experiences for employees and customers
To remain competitive today, businesses need to develop a complete user experience strategy.


How to succeed in the experience economy

Businesses that want to be successful need to view CX and EX as aspects of a complete experience strategy


ServiceNow supporting NHS Scotland through the pandemic


Transforming telecoms: Simpler systems, smarter workflows

The pandemic has upped the ante for great CX