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Customer experience
Betting the future on CX ESG policy could be Singapore’s next big export Piecing together total experience View all
Employee experience
The office is back, but you may not recognize it Unlock the Middle East’s potential for women in tech Finding talent close to home View all
IT transformation
Automating through the storm How software can help slay inflation Carpé uncertainty View all
Hyperautomation & low code
The organizational structure of low-code development The low-code innovators The long road to low code View all
Security & risk
Understanding your organization’s security posture Securing the digital value chain When Dev meets Sec View all

Article
Automating through the storm
Article
The office is back, but you may not recognize it
Q&A
Unlock the Middle East’s potential for women in tech View all

Research
Betting the future on CX
Article
ESG policy could be Singapore’s next big export
Feature
Piecing together total experience View all

Article
The office is back, but you may not recognize it
Q&A
Unlock the Middle East’s potential for women in tech
Q&A
Finding talent close to home View all

Article
Automating through the storm
Article
How software can help slay inflation
Article
Carpé uncertainty View all

Article
The organizational structure of low-code development
Feature
The low-code innovators
Article
The long road to low code View all

Article
Understanding your organization’s security posture
Article
Securing the digital value chain
Article
When Dev meets Sec View all

Using hyperautomation to weather uncertainty

Employers are bringing in architects to create spaces that reflect the way of work in a post-pandemic world.

Iliana Montauk on what Western companies gain by scouting and hiring farther afield.

Great customer experiences can be a bulwark against economic uncertainty

Effective ESG policies are in high demand worldwide and Singapore’s track record could put it at the front of the pack in 2023

CX and EX got better in the pandemic. Bring them together to make your business better prepared for a downturn.

Employers are bringing in architects to create spaces that reflect the way of work in a post-pandemic world.

Iliana Montauk on what Western companies gain by scouting and hiring farther afield.

Companies unable to fill tech roles need to help their existing employees get things done, learn new skills, and grow into new roles.

Using hyperautomation to weather uncertainty

Automation lowers development costs while boosting labor productivity

Companies that lean in during downturns tend to prosper in the long run

Business-unit leaders and IT professionals both have critical roles to play in bringing low-code projects to life. Here’s how they work together.

Engineers aren’t the only ones creating sophisticated apps. Meet four citizen developers whose handiwork has made a difference.

Low-code tools democratize software development, a trend that dates back to the dawn of computing

How the enterprise can mitigate exposure and risk

New business models often create new vulnerabilities

Bringing developers and security teams together doesn’t have to put speed at odds with safety. DevSecOps ultimately improves culture and products.
Guides

Theme
AI in the enterprise How to workflow your ESG program Powering new ways of working View all
Industry
Digital healthcare in focus Delivering on the promise of experience in telecom The modern, digital factory View all
Region
Australia’s golden opportunity Rethinking Singapore's trajectory Prepare your business for a post-pandemic world View all

Workflow Guide
AI in the enterprise
Workflow Guide
How to workflow your ESG program
Workflow Guide
Powering new ways of working View all

Workflow Guide
Digital healthcare in focus
Workflow Guide
Delivering on the promise of experience in telecom
Workflow Guide
The modern, digital factory View all

Workflow Guide
Australia’s golden opportunity
Workflow Guide
Rethinking Singapore's trajectory
Workflow Guide
Prepare your business for a post-pandemic world View all

How artificial intelligence is transforming work

Advice and strategies to accelerate your progress for impact and long-term value

When transformation is done right, amazing things happen

Ideas and resources to improve healthcare delivery

Ideas and resources for telecommunications leaders

How manufacturers can get to Industry 4.0

How leaders can embrace AI to transform our lives and work

Fresh leadership perspectives from Asia

Resilience strategies for EMEA business leaders
Learn

Learn
Cybersecurity needs AI Understanding ESG standards and frameworks What are digital customer experiences? View all
Crash Courses
Creating a culture of innovation Customer experiences are as salient as ever How AI can drive business results View all

Cybersecurity needs AI Understanding ESG standards and frameworks What are digital customer experiences? View all

Creating a culture of innovation Customer experiences are as salient as ever How AI can drive business results View all

Learn

Cybersecurity needs AI

AI holds incredible promise, yet also creates new security challenges. But could AI-enabled cybersecurity be the solution?

Learn

Understanding ESG standards and frameworks

Improve your organization’s transparency with a better grasp on ESG

Learn

What are digital customer experiences?

Key steps to delivering exceptional digital CX

Thriving innovation requires a combination of cultural transformation, change management, and skills development from businesses

Changing financial conditions are making it increasingly difficult to maintain customer loyalty. New strategies and technology can help.

Strategies for extracting more value from machine learning models and applications
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Michael Ramsey

Michael Ramsey is VP of product management for customer workflow products at ServiceNow.

By This Author

customer service covid-19

Column

Customer experience in the next normal

A global crisis is accelerating the digital transformation of customer service

July 7, 2020

Customer experience
Employee experience
IT transformation
Hyperautomation & low code
Security & Risk

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