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Customer experience
Piecing together total experience What is digital customer experience? Rethinking retail View all
Employee experience
Insights to help HR leaders navigate uncertainty in 2023 Welcome to the (shorter) working week Even jobs that require in-person work are going hybrid—albeit slowly View all
IT transformation
How tech will impact the world of work in 2023 Top takeaways from Davos How to turn economic adversity into strategic advantage View all
Hyperautomation & low code
The organizational structure of low-code development The low-code innovators The long road to low code View all
Security & risk
Understanding your organization’s security posture Securing the digital value chain When Dev meets Sec View all

Article
The organizational structure of low-code development
Feature
Piecing together total experience
Column
How tech will impact the world of work in 2023 View all

Feature
Piecing together total experience
Article
What is digital customer experience?
Column
Rethinking retail View all

Column
Insights to help HR leaders navigate uncertainty in 2023
Article
Welcome to the (shorter) working week
Article
Even jobs that require in-person work are going hybrid—albeit slowly View all

Column
How tech will impact the world of work in 2023
Q&A
Top takeaways from Davos
Feature
How to turn economic adversity into strategic advantage View all

Article
The organizational structure of low-code development
Feature
The low-code innovators
Article
The long road to low code View all

Article
Understanding your organization’s security posture
Article
Securing the digital value chain
Article
When Dev meets Sec View all

Business-unit leaders and IT professionals both have critical roles to play in bringing low-code projects to life. Here’s how they work together.

CX and EX got better in the pandemic. Bring them together to make your business better prepared for a downturn.

Technology can help organizations through uncertain times. Here are five trends to watch.

CX and EX got better in the pandemic. Bring them together to make your business better prepared for a downturn.

As consumers spend more time online, every touchpoint with a company should provide a good experience and leave customers feeling better about the brand.

All businesses are complex ecosystems—retail more than most

Tumultuous times provide a unique opportunity to make work better for people. Here's how to seize it.

The 4-day workweek is gaining traction, though it’s not for everyone

Manufacturing, retail, and healthcare are among the industries where adoption of hybrid work models has been slowest. That won’t be true forever.

Technology can help organizations through uncertain times. Here are five trends to watch.

ServiceNow CFO Gina Mastantuono shares her insights from the World Economic Forum’s annual meeting

In four crucial areas, we’ve asked influential thinkers to share their playbook for navigating economic tumult

Business-unit leaders and IT professionals both have critical roles to play in bringing low-code projects to life. Here’s how they work together.

Engineers aren’t the only ones creating sophisticated apps. Meet four citizen developers whose handiwork has made a difference.

Low-code tools democratize software development, a trend that dates back to the dawn of computing

How the enterprise can mitigate exposure and risk

New business models often create new vulnerabilities

Bringing developers and security teams together doesn’t have to put speed at odds with safety. DevSecOps ultimately improves culture and products.
Guides

Theme
AI in the enterprise How to workflow your ESG program Powering new ways of working View all
Industry
Digital healthcare in focus Delivering on the promise of experience in telecom The modern, digital factory View all
Region
Australia’s golden opportunity Rethinking Singapore's trajectory Prepare your business for a post-pandemic world View all

Workflow Guide
AI in the enterprise
Workflow Guide
How to workflow your ESG program
Workflow Guide
Powering new ways of working View all

Workflow Guide
Digital healthcare in focus
Workflow Guide
Delivering on the promise of experience in telecom
Workflow Guide
The modern, digital factory View all

Workflow Guide
Australia’s golden opportunity
Workflow Guide
Rethinking Singapore's trajectory
Workflow Guide
Prepare your business for a post-pandemic world View all

How artificial intelligence is transforming work

Advice and strategies to accelerate your progress for impact and long-term value

When transformation is done right, amazing things happen

Ideas and resources to improve healthcare delivery

Ideas and resources for telecommunications leaders

How manufacturers can get to Industry 4.0

How leaders can embrace AI to transform our lives and work

Fresh leadership perspectives from Asia

Resilience strategies for EMEA business leaders
Learn

Learn
Cybersecurity needs AI Understanding ESG standards and frameworks What are digital customer experiences? View all
Crash Courses
Customer experiences are as salient as ever How AI can drive business results Leadership lessons for the digital enterprise View all

Cybersecurity needs AI Understanding ESG standards and frameworks What are digital customer experiences? View all

Customer experiences are as salient as ever How AI can drive business results Leadership lessons for the digital enterprise View all

Learn

Cybersecurity needs AI

AI holds incredible promise, yet also creates new security challenges. But could AI-enabled cybersecurity be the solution?

Learn

Understanding ESG standards and frameworks

Improve your organization’s transparency with a better grasp on ESG

Learn

What are digital customer experiences?

Key steps to delivering exceptional digital CX

Changing financial conditions are making it increasingly difficult to maintain customer loyalty. New strategies and technology can help.

Strategies for extracting more value from machine learning models and applications

The shift to digital operating models requires intensive change management. Here’s what leaders need to know.
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Nick Tzitzon

Nick Tzitzon is the chief strategy and corporate affairs officer at ServiceNow.

By This Author

Full body portrait of Nick Tzitzon sitting in a chair in front of a light blue background wearing a dark grey suit and blue dress shirt

Editor's Letter

Unleashing digital value

The challenges are great; the opportunities are greater.

October 21, 2022

Customer experience
Employee experience
IT transformation
Hyperautomation & low code
Security & Risk

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Customer experience
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