By This Author
Flow State
The rise of citizen developers
No coding skills? No problem. Amid a global IT talent shortage, many enterprises are embracing low- and no-code dev platforms.
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Digital hoop dreams
A conversation with NBA chief technology officer Krishna Bhagavathula
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Employee trust in the time of COVID
New research shows most workers don’t trust companies to keep them safe
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Culture eats digital for breakfast
Why smart CIOs focus on cultural transformation
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People and machines
How does digital transformation impact employee culture?
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Belonging is good for business
Research shows that diverse, welcoming employee cultures outperform
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Workplace tech predictions for 2020 (and beyond)
Digital trends that will shape the future of work
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Humans are underrated
What is the appropriate relationship between people and machines in the workplace?
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The future of job design
Automation promises to eliminate mundane, repetitive labor. What will we do with the extra time?
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Employees are customers, too
Leaders, take note: Employee experiences drive business results
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Code has no gender
It’s time to retire those stereotypes. Sex discrimination in tech is bad for women, society, and the bottom line
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How to please customers at scale
Lessons from a Missouri magician, customer service guru Shep Hyken
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Take a breather
Feeling threatened by machines? You need to relax—seriously
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Skills barometer
A new list of in-demand freelance skills hints at the future of business
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The once and future CIO
How modern IT leaders are creating the future of business
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The connected enterprise
Companies are built on relationships between people, not departments
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Solving the productivity paradox
The digital revolution was supposed to drive prosperity by making us all more productive. What happened?
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Happy birthday Workflow!
One year of insights from the future of work
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Consumerize it
Mobile experiences have eaten the consumer world. Next stop: the workplace
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The mobile enterprise
What does it mean to work like a consumer?
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Beginning and end
New features for our readers, farewell to an esteemed colleague
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Generation code
What happens to developers when software writes itself?
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Work safe
How should organizations protect themselves against cybercrime?
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The future of talent
Don't confuse people and machines
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Valuing digital labor
What’s the value of work in a world of intelligent machines?
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Why do you work?
Finding purpose of work in the daily grind
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When talent met data
What the world’s first org chart teaches us about enterprise data distribution and business in the Digital Age
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One nation, digitized
The ongoing quest to modernize government IT
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Experience machines
A brief history of customer service automation
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What employees want
Digital platforms can drive better experiences for workers and better results for companies
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Change agents
It takes world-class IT operations to implement a digital business strategy
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Tech needs more women
Gender discrimination isn’t just immoral: It’s also bad for business
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Chatbots to the rescue
Intelligent assistants are transforming customer service
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AI gets personal
Can chatbots help us be human?
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The imitation game
Computers have a lot to learn from children
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Risk is a number
It's a dangerous world. Companies need a unified approach to managing risk
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Are computers useless?
No, but they can’t supply human traits like leadership, curiosity and empathy
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Measuring Innovation
More from Workflow
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What I saw at Knowledge18
Scenes from the future of customer service
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Ready for some Knowledge?
More from Workflow
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Working with AI
Don't fear AI in the Workplace
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Letter from the editor
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