How resilient is your organization?

Rank your progress against 1,080 other C-suite leaders

Take our business resilience assessment to rank your progress against 1,080 other C-suite leaders.

A key to greater business resilience, according to a ServiceNow and ESI ThoughtLab survey of 1,080 business leaders around the world, is digital transformation (DX), which allows business leaders to better plan for and to respond more quickly to the unexpected.

The survey explored how DX investment can provide organizations with the tools to recover more quickly and to thrive in difficult times—or conversely to fall behind.

Take the self-assessment to find out how your efforts to improve resilience and manage risk stack up.

Quiz

What is your role?

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What talent steps has your organization undertaken to manage risk and improve resilience? (Select all that apply)

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What operational steps has your organization undertaken to manage risk and improve resilience?

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What technology investments has your organization taken to manage risk and improve resilience?

Your score:
You're a beginner

How all organizations rank

Beginners have work to do to make their organizations more resilient. Risk management and resilience hinges on risk prevention and disaster preparation, and beginners tend to have difficulty articulating a business case or return on investment to colleagues. They also tend to lack the skills and know-how to make the right investments or to deploy such investments effectively across the organization. However, the effort can payoff. As leader-level organizations show, resilience investments pay dividends across the enterprise, making it easier to prevent disruptions and recover from them more quickly if they occur.

Your score:
You're an intermediate

How all organizations rank

Intermediates made strides to become more resilient during the pandemic, but they have more work to do. Intermediate-stage organizations often understand the business case and ROI for such investments, but they struggle with organizational obstacles, including the impact of siloed data. Intermediates also face operational and staffing challenges. As leader-level organizations show, resilience investments pay dividends across the enterprise, making it easier to prevent disruptions and recover from them more quickly if they occur.

Your score:
You're a leader

How all organizations rank

Leaders tend to be larger, more complex organizations. As a result, leaders reported more areas of pandemic-related disruption. However, they were able to respond quickly to problems because their DX investments allowed them to react quickly with the right mix of tools and talent. Such leading companies expect to see the value of their DX investments continue to pay off during the next two years. But there are areas where leaders could do even more, such as developing talent and building a resilience-focused culture.