CCO business resiliency focus now includes customer experience and core business functions.

CCOs champion robust CX and profits in the face of crises

Chief customer officers need to deliver great customer experiences in all environments
Workflow Quarterly Resilience Issue

The Resilience Issue

How your business can adapt and thrive in times of crisis

Self-Assessment

How resilient is your organization?

Rank your progress against 1,080 other C-suite leaders


Article

Study: Chief customer officers value experience management

However, they must overcome some key challenges to fully realize the benefits of digital CX and EX
Possible wrinkle: Three of these cover related topic (racism/divsity in workplace). Might try to do it as one piece but more substantial and tie together the different talks.

Article

CCOs optimistic about growing business agility

But business leaders worry whether customers will remain a focus as C-suite looks to boost business agility
Digital workflows are enabling more connections between customer and employee experience, creating experience management.

Article

The case for merging customer and employee experience

Treating CX and EX as a unified discipline offers advantages to companies who excel at both

Self-Assessment

Is your business built resilient?

Take the self-assessment to learn if your organization is ready for what's ahead
Over the next few years, CCOs must branch out beyond customer care to drive business agility.

Article

CCOs’ focus on customer care improved agility

Going forward they plan to apply customer insights across the enterprise
Support can excel under difficult conditions in a culture that fosters great employee experiences.

Q&A

The undeniable impact of employee experience on customer experience

Understanding EX’s impact on CX can help support organizations thrive
Focusing on digitization of business processes can promote diversity & inclusion in the workplace.

Article

How digitization can foster an inclusive workplace

Focusing on digital employee experience can promote diversity and inclusion, new research shows

Article

Merging EX and CX can drive growth

5 strategies to build an experience-driven organization