CCO business resiliency focus now includes customer experience and core business functions.

CCOs champion robust CX and profits in the face of crises

Chief customer officers need to deliver great customer experiences in all environments

The Optimization Report

How companies gain speed and agility by integrating and redesigning processes


How agile is your business?

Rank your plans and progress against 200 other C-suite executives


Study: Chief customer officers value experience management

However, they must overcome some key challenges to fully realize the benefits of digital CX and EX
Possible wrinkle: Three of these cover related topic (racism/divsity in workplace). Might try to do it as one piece but more substantial and tie together the different talks.


CCOs optimistic about growing business agility

But business leaders worry whether customers will remain a focus as C-suite looks to boost business agility
Digital workflows are enabling more connections between customer and employee experience, creating experience management.


The case for merging customer and employee experience

Treating CX and EX as a unified discipline offers advantages to companies who excel at both
Our latest operation optimization survey reveals how global executives are automating processes.


The race to optimize business

Our latest optimization survey reveals how global executives are automating business processes and increasing productivity
Over the next few years, CCOs must branch out beyond customer care to drive business agility.


CCOs’ focus on customer care improved agility

Going forward they plan to apply customer insights across the enterprise
Support can excel under difficult conditions in a culture that fosters great employee experiences.


The undeniable impact of employee experience on customer experience

Understanding EX’s impact on CX can help support organizations thrive
Focusing on digitization of business processes can promote diversity & inclusion in the workplace.


How digitization can foster an inclusive workplace

Focusing on digital employee experience can promote diversity and inclusion, new research shows


Merging EX and CX can drive growth

5 strategies to build an experience-driven organization