The global effort to develop and distribute COVID-19 vaccines produced new innovations in drug trials and cold-chain distribution and other longer-term dividends, such as speeding discovery of new treatments, lowering the cost of care, and fortifying healthcare systems against the impact of future pandemics.
This Crash Course shows several ways that digital workflows can better prepare organizations for future health crises and other complex business challenges.
The COVID dividend
How pandemic-driven innovations will accelerate the advance of digital healthcare
A number of AI-based drug-discovery companies are finding new uses for established drugs. That, in turn, could result in faster drug approvals, lower costs, and the ability to provide care to people in less-developed regions of the world.
IT lessons for the next global pandemic
Modern network security offers a template for responding to critical threats without resorting to prolonged shutdowns
Just as IT security teams created new tools to thwart malware while keeping the network up and running, governments and other organizations should now invest in digital workflows that improve virus- and vaccine-related data sharing, collaboration, and resilience.
Solving the ‘last mile’ of vaccine delivery
Digital workflows can help solve the massive challenges of vaccine administration
While healthcare professionals know how to run vaccine programs, they’ve never had to deliver multi-dose vaccinations for the entire human race while managing limited supplies and a rolling schedule of prioritized populations based on risk.
Podcast: How vaccine management can revamp customer service
Digital responses to the pandemic could shape the future of customer service
In this episode of ServiceNow’s Industries Podcast, CCW Digital lead analysts Brian Cantor and Matt Wujciak sat down with Mike Luessi, ServiceNow’s GM for healthcare and life sciences, to discuss how digital responses to the pandemic could help shape the future of customer service.
The vaccine connection
You need a dynamic solution to manage a dynamic situation. Here’s how to speed vaccine management
In Scotland, the National Health Service is fast deploying digital workflows to integrate and digitize the entire vaccine administration process. And while some hiccups are inevitable in such a large-scale effort, this connected approach facilitated the scheduling of 200,000 vaccination appointments within the first 12 hours of the NHS’s citizen portal rollout.
