Four ways to reduce AI bias

How companies can manage the most common business risks of machine learning

Mitigating AI bias

Companies are using facial recognition tools in a range of applications, from unlocking phones to verifying customers at ATMs. Yet even as the technology goes mainstream, it’s becoming clear that AIs don’t always treat faces equally.

In 2018, researchers at the MIT Media Lab published a study showing that AI‑based facial ID systems from IBM and Microsoft had dramatically higher error rates for non‑white faces. The systems misidentified one‑third of darker‑skinned female faces, compared to error rates of less than 1% for light‑skinned females. The disparities in accuracy, the authors noted, “require urgent attention if commercial companies are to build genuinely fair, transparent and accountable facial analysis algorithms.”

The problem is AI bias (also known as machine bias or algorithmic bias), and it isn’t just a challenge for nascent biometric technologies. It’s one that thousands of companies seeking to leverage AI to automate business processes must manage proactively. Bias can occur in a wide range of computational areas, including sentiment analysis, word associations, and medical diagnoses, among others. Here’s a look at what AI bias is and how to monitor for it.

1. Know the basics of AI bias

AI bias occurs when an algorithm produces results that are systematically biased against a group that shares a common characteristic such as gender or skin color. The problem dates back to the early days of computerized decision‑making. In 1996, for instance, a Freddie Mac study found that its credit‑scoring algorithms discriminated against Hispanics and African Americans on mortgage applications.

The rise of automation in business increases the risks of bias in AI, not just because the technologies are new, but because the processes are more complex and opaque than those used in FreddieMac’s old FICO models. Left unchecked, AI bias can result in everything from bad press and missed sales opportunities to class‑action lawsuits.

Companies investing in AI “need to understand and monitor for AI bias so that you’re not going to be embarrassed when your company has been found to be—intentionally or unintentionally—biased,” says Rich Caruana, a senior researcher at Microsoft Research. He adds that biased AI can make companies overlook entire customer segments.

2. Monitor for bias risk

Automated algorithms already affect significant aspects of our lives, from our credit scores, to the ads we see, to our medical diagnoses. Algorithms factor heavily into critical decisions such as whether a prisoner gets parole, or whether parents who have already been reported to child protective services can retain custody of their children. Algorithms powered by machine learning have made some horrific blunders. In 2015, for example, the image recognition engine inside Google Photos identified dark‑skinned people as gorillas.

According to Cathy O’Neil, author of the book “Weapons of Math Destruction,” the myriad business processes now in the hands of automation are too often taken at face value and are assumed to be fair and objective simply because they’re mathematical. She calls this “the authority of the inscrutable.”

As automation expands its footprint across organizations, machines have more opportunities to inject bias. Which sales prospect will receive a higher priority in an automated marketing system? Which ethnic groups will be targeted for ads on social media? Which recruiting prospects will algorithms favor over the recommendation of hiring managers?

3. Identify the root causes of AI bias

Modern deep‑learning systems create multi‑dimensional software code and algorithms that even computer scientists can’t fully comprehend. Consider “Move 37,”the unexpected but game‑winning move that Google’s AlphaGo program made against South Korean Go champion Lee Sedol in 2016. AlphaGo’s creators had never seen the move before. Neither had the world’s greatest Go players. Nobody could even explain it.

In such situations, humans can only test the outputs to ensure they’re accurate or effective. (For more information, check out our story about algorithmic auditing—a nascent discipline that aims to make the computational calculus of AI more accountable.

Sometimes AI bias is injected into decision processes through insufficient or imbalanced data used to train the AI systems. In the example of facial ID failures, part of the problem was that the machine learning systems trained on fewer darker‑skinned faces, reducing the accuracy of the algorithm.

University of Michigan computer scientist H.V. Jagdish has studied AI bias and discrimination scenarios in the hiring realm. He found that algorithms used to recommend promotions often prioritize uninterrupted full‑time employment. As a result, women who take time off to care for children or elders may be penalized even if the algorithm doesn’t explicitly include gender in its decision criteria.

Data handling and selection problems can also inject AI bias. Data labeled by hand may capture latent or overt biases. For example, two image libraries labeled by Facebook and Microsoft employees identified women with cooking and cleaning, according to a 2017 study by researchers at the University of Virginia. Machine learning models then amplified the bias when they were trained on this data.

4. Scrutinize your source data

The most likely source of bias is problematic data. CIOs looking to strip out bias should focus on weaknesses in their data sources. These can include data that have been mislabeled data or don’t sufficiently represent the diversity of potentially affected parties, or data types such as zip code or job tenure that may seem objective on their face but are actually vectors for bias.

A range of organizations have mobilized to fight Ai bias, including Microsoft, McKinsey, the OpenAI Initiative, and others. Researchers are studying novel approaches to reducing bias, such as “shadow algorithms” that mimic what primary algorithms are doing and allow engineers to swap variables and compare results.

However, it’s not currently possible to eliminate all forms of AI bias. And to some degree, bias is in the eye of the beholder. What appears biased to some observers may strike others as innocuous market segmentation.

“Some companies may want to bias algorithms towards selling certain things to certain types of people because those people are the most obvious customers,” says Michael Skirpan, founder of an algorithmic auditing consultancy called Probable Models. “A company trying to sell skateboards may want to avoid marketing to people in wheelchairs and that would likely not be viewed as discriminatory.”

That said, bias detection remains a nascent discipline that lacks standardized methods and solutions. Managing it requires vigilance, which means asking lots of questions and not trusting the black boxes embedded in your processes and workflows.