Data from a dual-survey conducted by Lawless Research of more than 800 IT executives and almost 6,500 knowledge workers with a range of titles shows that when more processes in a company’s employee, customer and user experiences are digitized, business outcomes are significantly improved.
Company
Highly automated companies are 2.5 times more likely to have higher revenue growth relative to their competitors, Moreover, 8 out of ten employees in highly automated companies said digital workflows boost productivity vs 59% in highly manual.
Customer
Meanwhile, 72% of employees in highly automated companies said digital workflows increase customer satisfaction, and 76% said digital workflows improve their organization’s competitiveness.
Employee
More than 8 out of 10 employees polled in highly automated companies said digital workflows simplify work processes vs 64% in highly manual. 74% of employees polled in highly automated companies said digital workflows improve job satisfaction vs 53% in highly manual. And, 72% of employees polled in highly automated companies said digital workflows increase time for creativity vs 54% in highly manual.
