Using digital workflows & advanced analytics to predict demand could help prevent chip shortages.


How to reduce the global chip shortage

Using advanced analytics to predict future demand could help insulate manufacturers from market disruptions

Perspectives and insights


Transforming the auto industry with Henrik Fisker

Learn how Fisker Automotive is reimagining carmaking for the digital age
Industry 4.0 must focus on ecosystems and partnerships to extend greater prosperity to everyone.


Industry 4.0 embraces ‘profits with purpose’

ESI ThoughtLab CEO Lou Celi on the potential—and risks—of digital transformation


What manufacturing can teach us about customer service operations


ServiceNow’s CEO on digitally transforming manufacturing

Expert resources

Solution Brief

Operational technology management


What are digital workflows for manufacturing?


Improving manufacturing ops with digital workflows


Improving the resilience and security of operational technology in manufacturing

Analyst insights

IDC Vendor Spotlight

Utilizing a digital platform to drive operational improvements

IDC Snapshot

Digitized operational processes: The foundation for manufacturing DX

IDC Analyst Connection

The benefits of a digital platform in manufacturing


Analyst Report

The role of customer operations in manufacturing

Solution Brief

IDC: How ServiceNow helps manufacturers optimize their businesses


Learn more about ServiceNow OT Management

Solution Brief

IDC: The business value of ServiceNow for managing and optimizing IT service management operations in manufacturing