Q&A
The undeniable impact of employee experience on customer experience
Understanding EX’s impact on CX can help support organizations thrive
Customer experience in action
Ideas and resources for CX leaders
Perspectives and insights
Lara Caimi
Chief customer and partner officer, ServiceNow
“The benefits of customer centricity are numerous. It’s great for the customer and it’s great for the company.
ThoughtLab/ ServiceNow
50% of business leaders expect to take significant steps to optimize the customer experience within the next two years.
Dean Robison
SVP of global technical support, ServiceNow
“The employee and customer experience are like a mobius strip or infinite loop. They are interconnected.”
