Industry’s pandemic-era lessons learned
An industry-focused Workflow Guide for EMEA executives
Industry perspectives and insights
Deryck Mitchelson
Director of national digital
and information security, NHS
National Services Scotland
“We have a much clearer view of all our data, and this data has been absolutely fundamental in further optimising and streamlining vaccine delivery.”
Alex Osborne
UK head of public services,
ServiceNow
“Public agencies are still overwhelmingly dependent on outdated modes of working to manage citizens’ needs.”
Faisal Parvez
Product and digital
technology director,
BT Global
“It’s the culture and people that make up the business, not the technology.”
