A comprehensive data analysis of Now Platform users during COVID-19 shows that organizations that are more digitally mature are also more resilient in times of crisis.
Facing a COVID-induced surge in unexpected HR, IT, and customer service workloads, organizations that have digitized and integrated more of their workflows outperformed digital laggards in several operational areas. Leaders managed larger case volumes, improved service quality, and shortened resolution times compared to industry peers still in the early stages of digital transformation, the analysis shows.
And, the most digitized organizations also report higher revenue growth and smaller operating margins.
RelatedDigital leaders outperform in the COVID-19 era
How did your organization perform relative to peers as the pandemic struck—and how can you remain competitive? Answer these five questions to find out if you’re a digital leader in the midst of stress, and what it takes to become one.
Quiz
What's your Digital Transformation Index?
Who are Digital Leaders?
They are organizations that are maximizing their technology investments by increasing the number of workflows digitized, from IT to enterprise services and beyond. They integrate experiences across the entire enterprise.
Digital leaders have harnessed a unified and connected digital platform to drive these key transformation imperatives:
- Smooth intake and great engagement
- Simplified and efficient processes
- Faster onboarding and access to information
- Protect privacy and ensure compliance
Talk to us to find out more about how you can advance your digital leadership.
Who are Digital Leaders?
They are organizations that are maximizing their technology investments by increasing the number of workflows digitized, from IT to enterprise services and beyond. They integrate experiences across the entire enterprise.
Digital leaders have harnessed a unified and connected digital platform to drive these key transformation imperatives:
- Smooth intake and great engagement
- Simplified and efficient processes
- Faster onboarding and access to information
- Protect privacy and ensure compliance
Talk to us to find out more about how you can advance your digital leadership.
Who are Digital Leaders?
They are organizations that are maximizing their technology investments by increasing the number of workflows digitized, from IT to enterprise services and beyond. They integrate experiences across the entire enterprise.
Digital leaders have harnessed a unified and connected digital platform to drive these key transformation imperatives:
- Smooth intake and great engagement
- Simplified and efficient processes
- Faster onboarding and access to information
- Protect privacy and ensure compliance
Talk to us to find out more about how you can advance your digital leadership.
