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    Customer experience
    What separates good customer service from exceptional Accounting for emissions Making the shift from reactive to proactive customer experience View all
    Employee experience
    Hiring the neurodiverse Don't neglect your employee experience ESG strategy: How to get your board on board View all
    IT transformation
    Digital gold rush The ServiceNow origin story From chaos to control, getting enterprise technology synced View all
    Hyperautomation & low code
    A new spark for the digital enterprise Welcome to the Optimization issue Hyperautomation can be as powerful as your imagination View all
    Security & risk
    Companies are playing catch-up on cybersecurity Are you ready for the new era of cyberthreats? Cybersecurity risk in 5 stats View all
    Article
    Companies are playing catch-up on cybersecurity
    Article
    Framework frenzy
    Self-Assessment
    Are you ready for the new era of cyberthreats?
    View all
    Video
    What separates good customer service from exceptional
    Q&A
    Accounting for emissions
    Q&A
    Making the shift from reactive to proactive customer experience
    View all
    Infographic
    Hiring the neurodiverse
    Video
    Don't neglect your employee experience
    Q&A
    ESG strategy: How to get your board on board
    View all
    Report
    Digital gold rush
    Video
    The ServiceNow origin story
    Video
    From chaos to control, getting enterprise technology synced
    View all
    Column
    A new spark for the digital enterprise
    Editor's Letter
    Welcome to the Optimization issue
    Video
    Hyperautomation can be as powerful as your imagination
    View all
    Article
    Companies are playing catch-up on cybersecurity
    Self-Assessment
    Are you ready for the new era of cyberthreats?
    Article
    Cybersecurity risk in 5 stats
    View all
    Investing in cybersecurity solutions ahead of the breach can be a hard sell for organizations.
    For many organizations, investing ahead of the breach is a hard sell
    esg reporting
    ESG reporting is a hot mess of overlapping frameworks and standards. Thankfully, help is on the way.
    Take our cyber threat assessment to rank your preparedness against 1,200 cybersecurity execs.
    Benchmark your preparedness against 1,200 security leaders worldwide
    Learn the 3 key ways to improve customer service to drive digital transformation in you organization.
    Companies unwilling to report climate impacts based on new ESG regulation could be left behind.
    Companies unwilling to report climate impacts could be left behind, says KPMG’s climate leader
    Improve customer experience with a digital platform that promotes proactive communications.
    Rogers Communications VP Scott Thomson on how a digital platform sparked a turnaround with customer experience and organizational culture
    Businesses in need of tech talent have overlooked a fifth of humanity
    Top companies are creating a first-class atmosphere, offering a consumer-like employee experience
    esg goals
    A conversation with NYU Stern Center for Sustainable Business director and professor Tensie Whelan
    Finding Australia’s new common wealth: Why ethical AI, human-machine teams, digital identity and diverse perspectives will transform the next decade
    Learn how leading global brands are using the latest from ServiceNow to empower innovation.
    Organizations need visibility into what's happening within their enterprise technology for success.
    process mining
    Process mining gives business the insight to automate strategically
    Dave Wright Workflow Quarterly Optimization issue
    New research shows how leading companies orchestrate people, processes, and technology to drive business success
    Investing in cybersecurity solutions ahead of the breach can be a hard sell for organizations.
    For many organizations, investing ahead of the breach is a hard sell
    Take our cyber threat assessment to rank your preparedness against 1,200 cybersecurity execs.
    Benchmark your preparedness against 1,200 security leaders worldwide
    cybersecurity risk
    Security breaches and budgets are both on the rise, according to new research
  • Guides
    Theme
    AI in the enterprise How to workflow your ESG program Powering new ways of working View all
    Industry
    Digital healthcare in focus Delivering on the promise of experience in telecom The modern, digital factory View all
    Region
    Rethinking Singapore's trajectory Prepare your business for a post-pandemic world The new world of work View all
    Workflow Guide
    AI in the enterprise
    Workflow Guide
    How to workflow your ESG program
    Workflow Guide
    Powering new ways of working
    View all
    Workflow Guide
    Digital healthcare in focus
    Workflow Guide
    Delivering on the promise of experience in telecom
    Workflow Guide
    The modern, digital factory
    View all
    Workflow Guide
    Rethinking Singapore's trajectory
    Workflow Guide
    Prepare your business for a post-pandemic world
    Workflow Guide
    The new world of work
    View all
    How artificial intelligence is transforming work
    Advice and strategies to accelerate your progress for impact and long-term value
    When transformation is done right, amazing things happen
    Ideas and resources to improve healthcare delivery
    Ideas and resources for telecommunications leaders
    How manufacturers can get to Industry 4.0
    Fresh leadership perspectives from Asia
    Resilience strategies for EMEA business leaders
    A roadmap for Australian business leaders
  • Learn
    Learn
    What are digital customer experiences? Understanding proactive customer service Understanding your customer effort score View all
    Crash Courses
    Supply chains get a digital makeover How artificial intelligence helps companies get work done Getting started with digital ESG View all
    What are digital customer experiences? Understanding proactive customer service Understanding your customer effort score View all
    Supply chains get a digital makeover How artificial intelligence helps companies get work done Getting started with digital ESG View all
    Learn
    What are digital customer experiences?
    Key steps to delivering exceptional digital CX
    Learn
    Understanding proactive customer service
    Tips for implementing customer-interaction data and automation tools to help customers
    Learn
    Understanding your customer effort score
    Why CES matters to your customers and your business
    AI, advanced analytics, and other digital tools can help ease the global supply chain crisis.
    Digital workflows can help ease what ails global logistics
    Examining AI in the enterprise
    In this crash course, you’ll learn strategies to support a successful digital ESG program.
    Strategies and guidelines to support successful environmental, social, and governance programs
  • Magazine

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Workflow’s exclusive special report shares expert perspectives on the impact hybrid 
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  • Employees are everything
    Chris Bedi | CIO, ServiceNow
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and teams
    Jennifer Dulski | CEO, Rising Team
  • Fairness and good management 
in a hybrid world
    Nick Bloom | Professor of economics, Stanford University
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    Jacqui Canney | Chief people officer, ServiceNow
  • People, purpose, and performance
    Kate Lister | President, Global Workplace Analytics

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