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Activity in Asset Management
Featured Hardware Asset Management: On Demand
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
- blog
Featured Software Asset Management: On Demand
Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
- blog
Servicenow Lansweeper integration
We have implemented a few different integrations between Lansweeper and ServiceNow for our customers and have found many challenges around different CIs, installed software data, missing documentation etc. So we got all that code together and develop...
- Article
- Multiple Versions
Converting Assets to Consumables
We have decided that we are currently tracking items as assets that we want to shift and track as consumables. Is there a simple way to convert the assets to consumables or is there a suggestion on how we would make this transition?
- Question
Disable automatic model creation when discovered
Hey everyone, I am trying to do some clean up on our models and I notice discovery is creating alot of models automatically. Is there an option I can disable to prevent this or I thought I seen something about it asking for approval before creating a...
- Question
Why sn_cmdb_editor role part of ITIL? what functionality it provides?
In our instance, i saw this role part of ITIL, and i checked documentation that it indeed is part of ITIL. However i am confused that why would an ITIL person should be able to edit / update CMDB? shoudln't this be specific to CMDB team?
- Question
Question regarding overriding a previous SAM Entitlements Import.
We are looking to do a fresh import of our Microsoft Entitlements, as the previous import appears to have been largely unsuccessful (over 5,000 errors). What is the best practice for completing this? Will the new import simply override the previous o...
- Question
HAM Content Services - New Models
It seems that if using Content Services you must wait for new models to be created before the ability to use them in the tool. Is that correct? How does Procurement play into this process? If needing to purchase a new model, do we request it via cont...
- Question
Function field function definiton
Hi,I need to show calculated value from other fields, so I have created new functional field, but now I struggle with the function. No idea what I am allowed to put in that function definition field, since it seems to be restricted to only limited nu...
- Question
- Hi
Adobe Single Pro app with catalog item
I'm using Sam Pro with my instance version set to Tokyo. I have two entitlements from Adobe: one for Adobe All Apps and the other for a Single App. For Adobe All Apps, I've created a suite that functions as expected. However, for the Single pro App, ...
- Question
Entitlement Update on Renewal
Good day,I'm using SAM Pro with my instance version set to Tokyo. I have a Microsoft 365 entitlement that's due for renewal. After receiving the renewed license, I'm unsure whether to add a new entitlement with a new software model or update the exis...
- Question
Case State is automatically changing
Issue observed with snow ageing data. Tickets are not active as it were closed. but the status somehow has changed back to awaiting info or Open. Can someone help me with this?
- Question
Adobe Saas Connector Oauth Credentials
Hi team, I am trying to configure adobe saas connector for Adobe Cloud using OAuth credentials. While creating new credentials, it is asking for Connection URL (Instance URL) in the format https://<Instance Name>.adobelogin.com.But, my company adobe ...
- Question
- SaaS License Management
Resolved! Adobe <> ServiceNow integration using OAuth Server-to-Server
Has anyone set up or updated their Adobe <> ServiceNow integration since Adobe decided to deprecate the Service Account (JWT) credentials that are still referred to on the 'Integrate with Adobe Cloud' instructions? We're running Vancouver and need to...
- Question
HAM - List layout of reference field pop-up window
Hi All,I have a reference field for Stockroom (referenced to alm_stockroom).When I click on search icon, it shows me list of stockrooms and shows 2 columns (name & location).I need to add more columns in this pop-up window as default.How can I do thi...
- Question
Model normalization for storage device category
Hello, How to turn on the normalization for storage devices?We have opted in to the default model categories but none of these contain the 'storage device' model category.
- Question
Why can't I see the plugin Asset Management Foundation [con.snc.Assets]?
Hello experts,We received a communication record about Core Asset Management classic UI deprecation, and upon reviewing the attached KB support article, it is stated there:"To determine if you're using Asset Management, check if the Asset Management ...
- Question
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