The Now Platform® Washington DC release is live. Watch now!
‎06-02-2022 10:34 PM - edited ‎02-21-2023 02:10 PM
Getting your CMDB aligned to CSDM may seem complicated and hard to do. Yet, many companies have been successful in making progress with CSDM and getting their CMDB to a satisfactory level. It takes time, effort, and careful planning. Unfortunately, there is no straightforward way to do it. This article will give you 20 steps to start this task and make it less daunting.
Aligning with the CSDM data model can bring value and adoption of the platform. It can reduce the mean time to resolve issues, decrease outages, help you make better decisions, and increase productivity. You'll also better understand your business's products, services, and infrastructure. Good data is important for making informed decisions and running your business the best way possible.
Explaining CSDM: an analogy
Do you ever feel like you don't know where everything should go when you move into a new house or reorganize your storage? It can be hard to figure out where to put things like spices, silverware, pots, and pans. It's important to keep these things in the right place - like keeping socks in the dresser and spices in the kitchen. It's the same way with running a business. You need to know what services you offer, who supports those services, and assure they align with your organization's capabilities. Like the things in your home, the data in the CMDB is will help you to run and manage your business.
Where do you get started? How do you move your data while it is in use? Follow these steps.
20 steps to CSDM to remediate and remodel your data structure
To make sure your data is organized correctly, you'll need to understand how it's all connected. If the data is rearranged and some of the tables that reports use are gone, things could go wrong. Use the script that was given to you to check the results with a group of experts. The script will help you see which reports, user interface commands, business rules, and other references are connected to a certain table. After you've looked at the results, come up with a plan to fix any problems you find. The script won't change your data or the things it's connected to. It's just there to help you understand how everything is connected.
var gr= newGlideRecord('cmdb_ci_appl');
gr.addQuery('sys_class_name=cmdb_ci_appl');
gr.query();
while(gr.next()){
var newName=gr.name+' - PROD'; gr.sys_class_name='cmdb_ci_service_auto';
gr.name=newName;
gr.update();
With these high-level steps, your organization can be ready to manage your products and services!
Links and Resources:
CSDM Overview
CSDM Getting Started Workshop
CSDM Whitepaper
CMDB Data Manager
CMDB Health Configuration
Video – Data Foundations and CMDB Health Dashboard Review
Great article and well summarized!
Thank you! Your feedback is appreciated.
Link to the Data Model Examples has been corrected.
We will be updating the Now Create assets to new branding soon!
Great summary of the steps. One more thing we like to work with clients on for Incident and Problem is to realign their categories to make good use of the Service, Service Offerings, and CIs for classification and remove any redundant pieces from their existing categories.
Links to the newly branded assets have been updated. To be published soon.
CSDM Workshop - Getting Started
CSDM Data Model Examples
CSDM Data Modeling Workbook
this is a very nice article. I just started my CSDM journey,it is very useful/.
Great Article on CSDM. As I am looking for something that should be in easy way for a long time and yes!!! Yes I found it here. It is very easy to understand and I can relate the things in CMDB-CSDM implementation phase.
Hi @Mary nice overview of the 19 steps 🤔, step 4 and 7 seem the same, or do you have a hidden step somewhere?
Cheers,
Arno
@Arno Thank you so much! I can't tell you how many times we review we still miss something! I removed the duplicate step and then listed Data Manager as a seperate step. I also added several links to some newer Now Create Content!
@Mary Vanatta1 Thanks!!
Could you check the link at point 10 (CSDM life cycle standards)? The link brings me to CSDM Data Modelling workbook, or is that intended...
Thanks,
Arno
Excellent and compact content!