The Now Platform® Washington DC release is live. Watch now!

Help
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Dan Bruhn
Administrator
Administrator

 

How to Level Up

By doing various activities on the Community you ascend the rank ladder.  For our new members browse the site and learn all its offerings to level up.  As your journey progresses past the Expert Level only actions that show your technical expertise will be counted toward reaching the next levels.

 

Rank Levels

Arrow Up.png

Patron

Sage

Guru

Expert

Contributor

Explorer

 

 

At each level there are prefixes that further indicate the members achievements.  This is done by using data storage prefixes.  Something we think you all can identify with and needs no explanation for context 😊  

Arrow Up.png

Tera

Giga

Mega

Kilo

 

 

All Community Levels

 

Level

Name

# Awarded

24 Tera Patron 2
23 Giga Patron 0
22 Mega Patron 1
21 Kilo Patron 5
20 Tera Sage 3
19 Giga Sage 11
18 Mega Sage 30
17 Kilo Sage 27
16 Tera Guru 102
15 Giga Guru 90
14 Mega Guru 192
13 Kilo Guru 542
12 Tera Expert 572
11 Giga Expert 1,185
10 Mega Expert 1,542
9 Kilo Expert 3,998
8 Tera Contributor N/A
7 Giga Contributor N/A
6 Mega Contributor N/A
5 Kilo Contributor N/A
4 Tera Explorer N/A
3 Giga Explorer N/A
2 Mega Explorer N/A
1 Kilo Explorer N/A

 

Not all activities are created equal.  We are keenly aware some take extensive time and knowledge.  Activities are weighted based on value they bring to the Community and knowledge learned by the member. 

 

Activities and weight from highest to lowest

  • Article & Blog Authoring
  • Accepted Solution Received
  • Helpful Received
  • Helpful Comments
  • Contributions, Message Views, Comments, Logins 

 

 

Comments
Mohit Kaushik
Kilo Sage
Kilo Sage

Thanks @Dan Bruhn this clarifies a lot about the designations and ranks.

johnfeist
Mega Sage
Mega Sage

Thanks Dan, this clears up a lot of confusion.

:{)

Tony K
Tera Guru
Tera Guru

This does clear up some of the confusion that happened when the new community launched. The only thing I would say is missing though is knowing where you stand in terms of being able to move up to the next level. 

 

Also in your post you mention only certain activities will count once you get past expert level. Can you elaborate on that? I think everyone would want what they do on the community to count. 

Dan Bruhn
Administrator
Administrator

The system today does not have a leaderboard or way to show how far you are from achieving the next level.  Ideally, we would have an automated leaderboard that would show levels along with number of members who achieved it and their names/profiles.  It is something we are looking to develop.  For the short term, I've included a column in my article that shows the number of members who have achieved expert level and higher to date.

 

Once you reach Expert level and higher the following activities do not factor in to a member leveling up:

  

"Contributions, Message Views, Comments, Logins"

 

The intent here is that as you level up higher into the ranks it demonstrates technical knowledge and can't be achieved by simply doing activities that don't showcase this.

 

DB

Abhishek Pande2
Giga Expert

@Dan Bruhn 

Hi Dan

Thanks for article. Though bit confused with awarded points? what it signifies and how relevant it's?

uzairhatt11
Mega Explorer
apuadofrancisco
Tera Explorer

@Dan Bruhn thank you for the detailed explanation! 

Tommy SN Sahlin
Tera Guru

Hi @Dan Bruhn,

 

is that column with number of members per level kept updated somewhere?

 

cheers  /Tommy 

Simon Hendery
Kilo Sage
Kilo Sage

Huge respect to all you Patrons and Sages out there, but I think 'Mega Guru' is the coolest sounding level name, followed by 'Mega Expert'. 😆 😆

Rafael Pombo
Tera Explorer

Hi @Dan Bruhn !

 

Necessary information for anyone who enters the community!

Great!

Jack Treiman
Tera Contributor

Super helpful, thanks!

aeriqusyairi
Tera Contributor

Hi, @Dan Bruhn, thanks a lot, this ranking feature is super cool for a newbie like me to get going.

Henrik Jutterst
Tera Guru

Nice to see an article about this. And I do like that you've added multiple levels of ranking.

 

My question is why my other account that I have as a consultant, and only have to interact with Support, suddenly became Tera Expert without ever writing or interacting with any post in the community. Is that the idea?

 

HenrikJutterst_1-1688725513335.png

 

Patron

Sage

Guru

Expert

Contributor

Explorer

 

To me - if I'm an Expert, at least I should have been contributing to the community with some posts that should be marked as helpful or a way to solve issues. But without doing so, how can I be an expert in the community?

 

 

Sure, ranking doesn't reflect once "real" knowledge, but at least that's the intention of the ranking, right?

 

 

HenrikJutterst_0-1688726133558.png

 

 

Kind regards

/Giga Guru (and Tera Expert)

Meesh MillZ
Tera Expert

Now I understand the rankings haha.

Thank you @Dan Bruhn 😅

LearnUseThrive
Tera Guru

I've made 25 posts providing advice on different things, and still every one of my posts goes for manual approval. Is this normal in Community? Is there a level where my posts don't go for manual approval every time?

mexiprince
Mega Guru
Mega Guru

Thanks Dan and every1 for your contributions

Casper6060
Tera Expert

Good to know how this works, thanks for the information.

tkconner
Tera Contributor

good info. thank so much!

Ross Sonido
Tera Contributor

Does this look correct? I was already in expert level then I 'ranked up' to explorer? 😅

 

community-rank.png

MichelSamia
Tera Expert

Same here, ranked 'up' from Kilo Guru (level 13) to Tera Expert (level 12).

Hari_353
Tera Explorer

Thank you @Dan Bruhn 

I got it

 

christopherwa
Tera Contributor

Good Afternoon,

 

I am still not understanding the 'level up' from Level 14 to Level 12.  Aren't the Levels sequential, meaning that I should go from 11, 12, 13, 14, etc.?

 

c

Minh Huy Lam Qu
Mega Sage

How about the blue star icon next to the name? What is that?

Someone have but someone don't 😅

AG - LearnNGrow
Giga Patron
Giga Patron

HI @Minh Huy Lam Qu 

 

It indicate the user association with SN like Rising Star / MVP / SN employee.

Mallampati
Tera Contributor

Thank you Dan Bruhn, well explained about ranking structure. 👌

Sruthi_25
Tera Explorer

Helpful 🙂

Lori PH
Tera Guru

Hi @Dan Bruhn,

 

I received a notification saying that I have leveled up to Tera Guru, yet on my profile and when posting, I see Expert. Is this a bug or a "feature"? 🙂

 

Thanks,

Lori

codycotulla
Tera Guru

What level do you need to be at to be able to post Articles?

 

Joro Klifov1
Mega Sage

Before it was allowed to everyone, now it's like this:

Who can create an article

While all community members can ask questions and post comments, only certain users can create an article. Those users are MVPs, Rising Stars, Thought Leaders, and Employees. If you would like to write blogs and/or articles as a Thought Leader, please email us at community@servicenow.com.

 

I am a bit surprised to be honest,,,,

https://www.servicenow.com/community/community-resources/how-to-create-manage-edit-and-delete-articl...

SLK Gupta
Giga Guru

Thank you @Dan Bruhn, for the clear explanation😊.

Daniel Cowgill
Tera Explorer

Thank you @Dan Bruhn for the clarification.

Tunbaloo
Tera Contributor

Thanks, makes senses!

Richard Cooke
Tera Contributor

Thanks!

cmceuen
Tera Contributor

Thanks @Dan Bruhn!  Is this still the current ranking system?

Simon Hendery
Kilo Sage
Kilo Sage

Hi @cmceuen - Yes, this is still the current system. Although the numbers of users who have attained each level has changed.

 

For more info about the system, and an update of the numbers, visit:

https://www.servicenow.com/community/recognition-rewards/ct-p/rewards

 

You can also access this page from the Community home page via: Resources and then Recognition & Rewards Program.

 

(cc: @Dan Bruhn)

Ebd037
Tera Contributor

Thank you for the guidance.

Its_Azar
Mega Contributor

Hey can anyone explain how these levels are determined? and how can we see what level we are on?

Simon Hendery
Kilo Sage
Kilo Sage

Hi @Its_Azar - details here, and your current level appears below your user name as per screenshot:

SimonHendery_0-1710436566110.png

 

Version history
Last update:
‎10-20-2022 03:52 PM
Updated by: