The Now Platform® Washington DC release is live. Watch now!

Help
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Amit Gujarathi
Mega Sage
Mega Sage

Hi All,

I hope you're doing great.


In today's tutorial, we will be looking at one more important concept in Servicenow which is Notifications


The agenda for today's tutorial is as given below :

1. What is the ServiceNow notification
2. What are the different ways through which we can trigger the notification in ServiceNow
- Record insert or update
- Event trigger notification
3. What is the difference between the two trigger type
4. what is the deciding factor for the selection of trigger type
5. Demo on the record insert update approach
6. Demo on the event trigger approach

 

Let's first understand the notification trigger or we can say When to Send part

The When to Send section defines the conditions required to send the notification. The available configuration fields depend on whether the notification is sent when a record is inserted or updated or in response to an event. The images show the Advanced view.
It has two types
1. Record inserted or updated
2. Event is fired

Send when: Choose Record inserted or updated or Event is fired.
Inserted: Select this option to send an email when a new record for the Table is added to the database. Available when the Record inserted or updated is selected.
Updated: Select this option to send an email when an existing record is updated in the database. Available when the Record inserted or updated is selected.
Event name: Event that triggers the Notification. Available when Event fired is selected.
Weight: Numerical value determining which email to send when multiple notifications are in the Outbox for the same record and recipient(s).
Conditions: Condition(s) under which to send the email. If there is no condition, this field returns true.
Advanced condition: Server-side script to determine if a notification should be generated and sent.

 

 

Please be sure to bookmark this article as well as mark it as Helpful if you thought it was helpful.

 

Regards,

Amit Gujarathi

Technomonk Youtube 

Amit Gujarathi Linkedin 

TheTechnomonk.com 

ServiceNow Community Amit Gujarathi 

Comments
Bhaskar7
Tera Explorer

I m following your youtube video also could you please create more scenario-based videos plesae

Amit Gujarathi
Mega Sage
Mega Sage

Thanks @Bhaskar7 for your kind words. Sure i will try to create more use case based blogs

Dlam
Tera Expert

Thanks for sharing. Can you please advice if there is a field we can opt out of the notification if it has been sent once already?

We are trying to set up a notification to be sent to managers ONCE Only, when a P2 incident is created. The following conditions are specified in When to send:

Priority is 2 - High AND

State is New

However, when we change the Assignment group only it sends another notification to mangers because the state is still New. 

Ashish113
Tera Contributor

Hi @Amit Gujarathi ,
Recently for send when field there is third option called triggered, which is used to trigger from flow designer. The issue here is I was not able to see that option in my instance. Can you help me how to troubleshoot it

 

Thanks,

Ashish Katakam

Version history
Last update:
‎12-04-2022 08:18 PM
Updated by:
Contributors