Client Script vs UI Policy: What Happens When Conditions Conflict in ServiceNow

[Gunjan Kiratkar]

Hello Everyone,

Hope you are doing well. !

In ServiceNow, Client scripts and UI policies are powerful tools that allow developers to Customize the user interface and automate processes. However, what happens when the conditions set in a UI policy conflict with those in a client script?.

Suppose we made 'description' field read-only using UI policy and same field read-only false using Client script then which script runs at the first and which one will be in effect, That we will show on the below video demo.

We'll explore the potential consequences of contradictory conditions and demonstrate the effects using a real-world scenario in ServiceNow.  Whether you're new to ServiceNow development or a seasoned pro, this video will provide valuable insights into the workings of client scripts and UI policies.

In Video we have discuss below points :-

• Client Script and UI Policy - Which will Run First.
• Client Script and UI Policy - Which will be effective at the last.
• Demo for the Same.

Value added in your knowledge ??? Then please mark it as helpful, bookmark it for future use and also share it with your ServiceNow squad.

Regards,
Gunjan Kiratkar
Community MVP 2023
Community Rising Star 2022
Youtube : ServiceNow Guy