Reporting Purpose

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

• Question

what is the best and safest way to copy emails ?

Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...

• Question

Reclassify Computer as Windows sever based on processor name

Hello everyone, We have some Windows 10 CIs running on actual servers. We want Discovery to recognize them as servers and not as computers. The criteria we want to use is that if the processor is Xeon, it doesn't matter if the OS is Windows 10, it sh...

• Question

Reporting Purpose...

we don’t have SLA for INC task. In those scenarios ,how to calculate the INC SLA’s. Can you please suggest solution of this solution

• Question

Platform Analytics: ITIL / business_stakeholder Report

TeamI need your HELP!Need to create a Data Visualization:1. Create a report showing users who ONLY has ITIL and does not have business_stakeholderProblem the report will show users who could have both and just just NOT show business_stakeholder role....

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• In Platform analytics

SAM master plugin issue. Even after team confirmed master plugin installed, we cant see the plugin

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To prevent non-admin users from sharing a dashboard with more than 50 members in a single request

To prevent non-admin users from sharing a dashboard with more than 50 members in a single request

• Question

Using external LLMs with Now Assist

When using Now Assist products, you may encounter a scenario where you wish to modify the large language model (LLM) providing generative AI capabilities. This guide will walk you through this process, showing how you can set up the connection to an...

• Article

Mid Sever Installation on Linux Server ( Red Hat , Amazon Linux) - Article

Mid Server Installation on Linux OS: A Step-by-Step GuideInstalling the ServiceNow MID (Management, Instrumentation, and Discovery) Server on a Linux-based system is an essential step for integrating ServiceNow with on-premises applications, devices,...

• Question

Help Text Placement for Zurich Hot Patch 4

Issue: After Zurich Hot Patch 4, help text for form fields is displayed beside the question label instead of below the input field. This layout can confuse users and does not follow standard UI guidelines. Impact: Misaligned help text reduces clarity...

• Question

WSD Reservable sync Configuration Issue

Hi Everyone,We have followed the steps from Guided Setup to do the end to end configuration for Outlook Integration with WSD. However,When we try to activate the WSD Reservable sync configuration , it throws the below error.Did anyone else face this?...

• Question

Bravium + Impact - Everything You Need to Know

EXCITING NEWS - the NEW Platform Heath features in Impact are now LIVE in the December Store Release! Check out our latest post HERE to learn more    A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Sinc...

• Article
• ServiceNow Impact

How to Set the Last Visited Dashboard as Default in Service Operations Workspace per user

Hi everyone, I’m working with Service Operations Workspace and I’m trying to figure out how to set the last visited dashboard as the default view when a user returns to the workspace, as currently when they click the dashboard icon it defaults to the...

• Question