Products

Featured What's new in Washington D.C. for Experiences?

Welcome to the Next Experience Washington D.C. release article! I'm excited to bring you the latest on the new enhancements and features that have shipped with our latest release. Check out our Next Experience Academy video for more details on the...

Article

Featured Document Intelligence Quick Start Guide

Accelerate document processing with AI When business information lives in a document, it can be very hard to recover the value of that data and incorporate it into digital workflows. Some processes still require documents because there are no dig...

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Document Intelligence

Featured Join us at an ITOM Visibility Workshop in 2024

When it comes to your technology estate, you can’t manage what you don’t know about. Achieving complete visibility is the foundation of technology excellence. ServiceNow ITOM Visibility lets you establish complete visibility of your entire estate wit...

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Featured Knowledge Management Academy Past and Future Sessions

We're spinning up a new Academy series in 2024 for Knowledge Management! Our series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Managemen...

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Featured What's new in Washington D.C. for UI Builder & Workspaces?

Welcome to the Next Experience Washington D.C. release article! I'm excited to bring you the latest on the new enhancements and features that have shipped with our latest release for UI Builder & Workspaces! One of the themes for this release f...

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IA generative

Hey everyone, I was wondering if we can develop our machine learning model to integrate it into my ChatBot? And what kind of solutions in ITSM or HR can we propose in the ChatBot using this technology? Any ideas?Thanks in advance for your responses!B...

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How to use "Use mutual authentication" in flow designer

Hello , I want to use "Use mutual authentication" in flow designer instead of using in Rest message "Use mutual authentication" check box and calling that from business rule. Kindly let me know your suggestion. we are only using "Use mutual authenti...

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Release Management
San Diego
Service Catalog
Service Level Management

Model normalization for storage device category

Hello, How to turn on the normalization for storage devices?We have opted in to the default model categories but none of these contain the 'storage device' model category.

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Resolved! ITIL Layers

What are the ISTM Layers?Whar are the ITIL Layers?What are the classes of CI?I have faced this questions in Interview but i got some confusion to explain can any one pleas help on this?

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Table API using sc_cat_item table to display the version on a catalog item

Good Morning all,I'm currently looking to grab the version of a catalog item to display it on the catalog item on the portal where you can select different instances then it would allow you to select the catalog item where it would grab the version a...

Question
Service Catalog

How to set check box checked if it is checked in different table

Hi All,I have a requirement to checked the custom field in the case table if Auto escalate to development is checked in custom table. I created a custom table and in that Auto escalate to development is a true/false type field. When it is checked, ...

Question

Reject all the duplicate CI data available in excel while upload

Hi All, I have a problem statement where the ask is that if there are 'n' duplicate entries available in excel based on certain unique key, system should not even take the first entry, it should reject all the duplicate entries as available in the ex...

Question

How to minimize the gap between two fields

Hello community, I have a requirement that when the CAB required is checked the CAB date and CAB recommendation field should be visible. I have achieved the functionality using UI policy. However when the form load initially there is a gap(marked wit...

Question

Change the header's background color in the Next Experience UI

The Next Experience UI not only brings a completely new and cool design, but also a fully new framework under the hood that requires intensive training even if you want to change small things. While you can configure a corporate logo as usual (see...

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UI Framework Next Experience

Attachment version renaming

While uploading a attachment in submission record if a attachment is already there and a same named attachement is getting attached it should rename the new attached document as a version.For example Test.txt is there again if i attach Test.txt it sh...

Question

Resolved! User should not be able to update fields after submitted the form

Question

fix script

i have to write a fix script for closure for old transactional records which are active true for more than 6 months for Incident and change table. what will be my fix script. can anyone please provide me the code or fix script for this.

Question

Users with ITIL role not able to create a Standard Change Proposal

I have users with the ITIL role and also sn_change_write and sn_change_read who are unable to create a Standard Change Proposal. There is no "New" button visible for them to create one to submit. I thought the ITIL role was all that was needed for ...

Question

Resolved! Agent Collector Advice

Good afternoonWe currently integrate SCCM and Intune via the spokes to enrich our CMDB's. This works ok however is very much dependent on the SCCM Software and Hardware inventory taking place - so data is not always up to date in the CMBD. Many years...

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Table name:sys_rte_eb_operation is not a valid RTE Entity Based Operation issue in IntegrationHubETL

I'm reaching out to seek assistance and insights into an issue I've encountered while working with IntegrationHub ETL. Upon creating a data source and attempting to open the "Preview data" step, I'm consistently facing the following error:There was ...

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