Get started with Telecom module - This is how I started My Journey!

[PaulSylo]

Hello All,

Are you interested in learning the Telecommunications module in ServiceNow? It can be a complex topic, but with the right preparation and resources, you can start your journey and become a ServiceNow Telecom expert. Here are a few steps I am following(followed) 

•  Get yourself familiar with basic telecommunications concepts:

Before diving into the Telecommunications module in ServiceNow, it's important to have a solid understanding of basic telecommunications concepts. This includes topics such as telephony, data networking, and the OSI model. There are plenty of resources available online to help you learn these concepts, including articles, videos, and online courses. CSM and Order management are other important topics you should be aware of. All these B2B, 

Refer: to one nice article by Rajesh - https://www.linkedin.com/pulse/servicenow-tsm-comprehensive-overview-rajesh-singh/

•  Take advantage of ServiceNow training resources:

ServiceNow offers a variety of training resources to help you learn the Telecommunications module, including instructor-led courses, self-paced eLearning modules, and certification programs. These resources can help you build a solid foundation in the Telecommunications module and gain practical experience

Now Learning - Telecom 

• Join the ServiceNow community:

Joining the ServiceNow community can be a great way to connect with other ServiceNow users and experts, ask questions, and share knowledge. The ServiceNow Community website is a great resource for finding answers to your questions, accessing technical resources, and participating in discussions.

link to Community - 

• Practice, practice, practice:

The best way to learn the Telecommunications module in ServiceNow is to practice using it. Set up a ServiceNow instance and start exploring the Telecommunications module, create some test cases, and try out different scenarios. This will help you gain hands-on experience and better understand how the module works.

Get your PDI and install the plugin and try out scenarios.

Additionally, click this link to know  What's in Utah for Telecommunication 

With these tips, you can start your journey to becoming a ServiceNow Telecom expert. Remember, it takes time and effort to master any new skill, so be patient and persistent in your learning. Good luck!

Regards,

Paul