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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer blog Heading to World Forum Sydney? So Are We. G'day, Community! If you're an Australia-based practitioner, or just love a good ex... Read More Developer blog Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Developer Advocate Blog Calling ServiceNow AI Skills via REST API: A Complete Walkthrough Everything AI in Servi... Read More Developer blog Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Developer blog How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! More Calls. More Build... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Developer Passport blog Developer Passport: AI Agent-Powered Playbooks and Nested Playbooks in the Australia Release Read More Developer Passport blog ServiceNow Flows in the Australia Release | Developer Passport On today's episode of ... Read More Developer Passport blog UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1 Australia Release: Mod... Read More Developer Passport blog New UI Interactions! Developer Passport: AI Experiences Part 2 If you’ve spent any ti... Read More Developer Passport blog ReleaseOps in the Australia Release | Developer Passport If you've ever coordinated a big ServiceNow deployment... Read More Developer Advocate Blog Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum Unable to set collaborators in Demand from a business rule I'm am trying to popul... Read More Developer forum GRC/IRM plugins not appearing in Application Manager on Zurich PDI Hello everyone, I'm wo... Read More Developer forum Built the same ServiceNow agent three ways, native, external MCP, interactive. Here's what changed. Read More Developer forum Understanding Scheduled Sentiment Analysis Frequency and Multiple Executions in CSM Hi everyone,We are inv... Read More Developer forum Knowledge Management: KM Bulk Operations & Mass Publishing Hi all, I want to know... Read More Developer forum Log a Service Request via Virtual Agent with guided questions The objective is to en... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. GRC events On Demand Virtual Experience: From AI pilot to enterprise: what works, what breaks, and how to close July 03-September 30, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5226048/from-reactive-to-ready-whats-next-for-autonomous-it?referenceSource=community Read More ServiceNow University Community Events Office Hours Live with Frances Frei — What Great Coaches Do (APAC) Register Here! Each 60... August 14, 2026 3:00 AM https://themorrissgroup.zoom.us/meeting/register/6VeTfUjYQp-udnJR5qRVzA#/registration Read More ServiceNow University Community Events Office Hours Live with Frances Frei — What Great Coaches Do — w/ Anne Morriss (AMS) Register Here! Each 60... August 14, 2026 9:00 AM https://themorrissgroup.zoom.us/meeting/register/a3sr8CnvTKOT_VOfLYJQOg#/registration Read More Federal and U.S. Public Sector SNUG ServiceNow AI Summit - Dallas ServiceNow AI Summits are free two-day events where you can turn curiosity into cap... August 17-August 18, 2026 6:00 AM Irving Convention Center at Las Colinas, West Las Colinas Boulevard, Irving, TX, USA Read More HAM events Dallas Learning Lab: Zero Asset Blind Spots: Total Asset Visibility with AI Looking to get hands-o... August 17, 2026 6:00 AM Read More SPM events Dallas Learning Lab: Autonomous IT: Your Roadmap to Zero Looking to get hands-o... August 17, 2026 7:00 AM Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Resources to explore New Episode Break Point: The ServiceNow Developer Podcast Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Video CTA YouTube ServiceNow Developers YouTube Channel Learn about the latest releases, AI features, and other tips and tricks. Video CTA Developer advocate blog Stay current with the latest from our Developer Advocates. Video CTA Personal developer instances Your own sandbox to build, test, and learn on the ServiceNow AI Platform. Video CTA Product documentation Browse product and release information. Video CTA ServiceNow Foundations Build your skills with step-by-step guides on the ServiceNow AI Platform. Video CTA
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Activity in Developer

GRC/IRM plugins not appearing in Application Manager on Zurich PDI

Hello everyone, I'm working through a training course that requires activating the GRC applications on a freshly provisioned Personal Developer Instance (Zurich release). It's been over 24 hours since provisioning, and I'm not able to locate any GRC ...

  • Question

Unable to set collaborators in Demand from a business rule

I'm am trying to populate the Collaborators field in a Demand using a script include and business rule, but it doesn't get populated and I don't know why. For those who may not use Demands, the Collaborators field is a list of users who are collabora...

  • Question

Log a Service Request via Virtual Agent with guided questions

The objective is to enhance the Virtual Agent so it can log Incidents and Service Requests on behalf of users through a guided conversation. Instead of asking users to navigate the service catalog, the Virtual Agent should ask a series of relevant qu...

  • Question

ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

  • Article

Deep Dive Into Normalization Data Services - Company Normalization

Hello,While exploring about Company Normalization capabilities, found there are hidden secrets with not all details documented within ServiceNow docs on how the design for Normalization data services work.  What are Normalization Data Services? Norma...

  • blog
  • Best Practices
  • Instance Configuration

Not able to add work notes in mobile app for custom table

Hello, I have added the "updates" activity stream in mobile app for custom table, but it is showing blank like in this web screen I pasted "Add comment" is visible but not visible in my mobile app. In the web version for this table we have enabled wo...

  • Question

ServiceNow & Jira — Bidirectional Integration

Introduction — ServiceNow and JiraServiceNow:ServiceNow is a platform used by IT teams to manage incidents, requests, and services in one place, helping organisations keep their operations running smoothly. Jira:Jira is a tool mainly used by developm...

  • Question

Knowledge Management: KM Bulk Operations & Mass Publishing

Hi all, I want to know about the bulk publication of knowledge articles, actually i need to create the ATF for that but i'm not able to create bulk articles. Is it possible through OOB.ATF:KM Bulk Operations & Mass Publishing

  • Question

Custom URLs

Hello Everyone,I have a question on Custom URLs i.e.,What is the exact use of Custom URLs in ServiceNow and if we set it as Instance URL will it affect any integrations(Inbound and Outbound)? Thanks.

  • Question

Incident: Developer Site Restored and PDI Availability Issues

  Update: July 27, 2026    The infrastructure issue has been resolved, and all PDIs are back online. New PDI provisioning has also resumed, with PDIs currently available and little to no wait.    All developers have been given additional time to acce...

  • blog

Resolved! Accepted Solutions Count Stuck at 20 on ServiceNow Community

Hi @community ,I have been actively contributing to the ServiceNow Community and answering questions. More than 20 of my answers have been marked as Accepted Solutions, but I have noticed that my accepted solution count is still showing 20 and is not...

  • Question

"is one of" condition in report on nested field

Hi all, first post here;  I am trying to set up a report on the cmdb_rel_ci table, and I would like to use "is one of" condition on the child.class field, but the condition is not present (see picture below). I read something about comas in the field...

  • Question
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