At ServiceNow we’re using the Now Platform ® to automate and accelerate every corner of the enterprise. That’s what Now on Now is all about—sharing stories about journey of transformation along the three key dimensions that are top-of-mind for CIOs. First, Business Velocity goes beyond simple automation of routine tasks and even cloud-based operations, to where machines completely manage the processes. Second, Actionable Intelligence evolves from static dashboards and backward-looking analytics, to real-time predictive analytics generated by self-learning machine-based intelligence. Finally, the Customer Experience is transformed from online portals and generic mobile capabilities, to a self-service environment where the platform proactively executes work based on individual actions and needs.
I’d like to highlight our first Now on Now example in IT Service Management . Tomer Mekhty, Vice President of Global IT Operations, says the company has saved $1.6 million per year in operating costs by automating over 50 processes and 200 tasks and provided a better experience for our employees. Here are just a handful of process examples:
The benefits of automating ITSM go far beyond the cost savings (see sidebar). Here are some other key wins:
Our IT Service Management story is just one of the many ways we’re drinking our own champagne with the Now Platform. Stay tuned for more Now on Now stories as we continue our journey to the lightspeed enterprise.