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Modernize IT Service Management

SERVICENOW IT SERVICE MANAGEMENT

Transform the Speed, Visibility, and Agility of IT

Achieve end to end transformation for your IT services and infrastructure through a single cloud based platform. ServiceNow® IT Service Management (ITSM) lets you consolidate fragmented tools and legacy systems while automating service management processes. It’s simple to configure and fast to deploy, so you can go live quickly with confidence, while scaling to your business needs.

With IT Service Management, You Can…

screenshot of ITSM tools: this dashboard shows the results and accuracy of predictions from Agent Intelligence

screenshot of ITSM tools: Guided Setup shows you an intuitive workflow

screenshot of ITSM tools: Visual Task Boards make it easy to assign and manage tasks

screenshot: Anticipate trends by monitoring existing conditions and past performance, and adjust service coverage

screenshot: Service Portals give users a self-service option for communicating with your Service Desk and allow automation of common requests

1.

Make Smarter Decisions

Leverage the power of machine learning in Agent Intelligence to automate manual tasks and drive up employee and agent productivity.

2.

Get Fast Results

Rapidly consolidate your IT services with a single system of action in the ServiceNow® Nonstop Cloud, using proven, ITIL-based practices.

3.

Remove Chaos and Gain Control

Gain control of your IT services fast with easy-to-deploy management solutions that grow with your business.

4.

Use Real-Time Analytics for Full Visibility

Built-in dashboards and analytics provide real-time, actionable information and KPIs to IT agents, managers, and executives.

5.

Align IT Services with the Business

Deliver a superior user experience and increase productivity with a consumer-like, mobile-ready service portal that simplifies requests and automates delivery.

Our Customers Use ServiceNow ITSM to….

Choose What's Right for You



  • Incident Management

    Streamline service restoration with automated routing, built‑in collaboration, and shared goals

  • Problem Management

    Identify root cause of issues and proactively prevent future disruptions to the business

  • Change and Release Management

    Reduce change‑related risks and costs while accelerating the release of business services

  • Asset and Cost Management

    Track the cost, quantity, and contracts for hardware, and virtual assets

  • Request Management

    Give end users a modern, consumer‑like experience through a single service portal

  • Performance Analytics

    Create real-time dashboards and reports with 50+ security-specific key performance indicators

  • Benchmarks

    Optimize ITSM performance by comparing to the industry averages of your peers

  • Configuration Management

    Track the state and relationships of the configuration items in your technology environment

  • Knowledge Management

    Capture and package knowledge from across the organization for employees to access on demand

  • Reports & Dashboards

    Generate and distribute customized reports and dashboards on demand and in real time

  • Service Level Management

    Set expectations and gain service visibility—prioritize, reassign, and escalate tasks

  • Survey and Assessments

    Drive Continual Service Improvement with feedback and assessment results for any service

See all that's included with the ITSM packages

Explore the Applications You Can Get With IT Service Management

You can also get all the capabilities of the Now Platform

Achieve Your Business Outcomes Faster With Global Services

 

Learn more about our prescriptive, outcome‑based service packages for ITSM to ensure you continually realize value from your ServiceNow investment. View our service packages for ITSM:

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Companies That Use ITSM Also Use…

NOW ON NOW

How ServiceNow Uses ITSM

Hourglass  background

8,000

HOURS SAVED ANNUALLY BY AUTOMATING 50 PROCESSES

$1.6M

PER YEAR REDUCTION IN LABOR AND OPERATIONS COSTS

100+

KPIS PROVIDE REAL‑TIME ACTIONABLE RECOMMENDATIONS

Women on Laptop

85%

OF INCIDENTS AND REQUESTS INITIATED VIA SELF‑SERVICE

Featured Content

View Our Library of ITIL Best Practices

Resources

ServiceNow IT Service Management in 2 Minutes

ServiceNow IT Service Management in 2 Minutes

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