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Modernize IT Service Management

SERVICENOW IT SERVICE MANAGEMENT

Transform the Speed, Visibility, and Agility of IT

Achieve end‑to‑end transformation for your IT services and infrastructure through a single cloud‑based platform. ServiceNow®IT Service Management (ITSM)lets you consolidate fragmented tools and legacy systems while automating service management processes. It’s simple to configure and fast to deploy, so you can go live quickly with confidence, while scaling to your business needs.

With IT Service Management, You Can…

Dashboards help youunderstand the cost of incident resolution and much more

Service Portals give your users a self-service option for communicating with your Service Desk and allow automation of common requests

1.

Remove Chaos and Gain Control

Gain control of your IT services fast with easy-to-deploy management solutions that grow with your business.

2.

Reach Time to Value Rapidly

Follow built-in ITIL-based configuration steps and embedded help to deploy ServiceNow ITSM in a matter of days.

3.

Consolidate to the Cloud

Remove barriers to collaboration and consolidate your IT services with a single System of Action in the ServiceNow Nonstop Cloud.

4.

Boost Organizational Efficiency

Leverage the power of machine learning to intelligently automate manual tasks and drive up employee and agent productivity

5.

Leverage Built-In Reporting for Full Visibility

Built-in dashboards and analytics provide real-time visibility to the entire IT team and prove IT’s value to stakeholders.

6.

Deliver a Superior User Experience

Increase productivity with a consumer-like, mobile-ready service portal that simplifies requests and automates delivery.

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Our Customers Use ServiceNow ITSM to….

Get Control

Leave behind unstructured processes and chaos, and prioritize work with ServiceNow—it's quick to deploy, built on ITIL best practices to grow with you.

Reduced incidents by factor of 10 with ITIL Best Practices

SEE
THE RESULTS
Modernize IT

Consolidate legacy applications and automate manual processes to a modern, easy-to-use single system of action, backed by the nonstop cloud.

Saved $3M by consolidating tools

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THE FULL STORY
Align IT to Business

Lead digital transformation and increase the velocity of IT by aligning ITSM to your business. Become strategic with data-driven decisions from ServiceNow.

Need less tier 1 staff, freeing resources for innovation

SEE
THE OUTCOME
VIEW All ITSM CUSTOMER STORIES

Choose What's Right for You



  • Incident Management
    ?

    Incident Management

    Streamline service restoration with automated routing, built‑in collaboration, and shared goals

  • Problem Management
    ?

    Problem Management

    Identify root cause of issues and proactively prevent future disruptions to the business

  • Change and Release Management
    ?

    Change and Release Management

    Reduce change‑related risks and costs while accelerating the release of business services

  • Asset and Cost Management
    ?

    Asset and Cost Management

    Track the cost, quantity, and contracts for hardware, and virtual assets

  • Request Management
    ?

    Request Management

    Give end users a modern, consumer‑like experience through a single service portal

  • Performance Analytics
    ?

    Performance Analytics

    Create real-time dashboards and reports with 50+ security-specific key performance indicators

  • Benchmarks
    ?

    Benchmarks

    Optimize ITSM performance by comparing to the industry averages of your peers

  • Configuration Management
    ?

    Configuration Management

    Track the state and relationships of the configuration items in your technology environment

  • Knowledge Management
    ?

    Knowledge Management

    Capture and package knowledge from across the organization for employees to access on demand

  • Reports & Dashboards
    ?

    Reports & Dashboards

    Generate and distribute customized reports and dashboards on demand and in real time

  • Service Level Agreements
    ?

    Service Level Agreements

    Set expectations and gain service visibility—prioritize, reassign, and escalate tasks

  • Survey and Assessments
    ?

    Survey and Assessments

    Drive Continual Service Improvement with feedback and assessment results for any service

    • See All Applications

See all that's included with the ITSM packages

Explore the Applications You Can Get With IT Service Management

You can also get all the capabilities of the Now Platform

Achieve Your Business Outcomes Faster With Global Services

 

Learn more about our prescriptive, outcome‑based service packages for ITSM to ensure you continually realize value from your ServiceNow investment. View our service packages for ITSM:

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Or explore our product‑based Learning Paths and all Services

Companies That Use ITSM Also Use…

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How ServiceNow Uses ITSM

Hourglass background

8,000

HOURS SAVED ANNUALLY BY AUTOMATING 50 PROCESSES

$1.6M

PER YEAR REDUCTION IN LABOR AND OPERATIONS COSTS

100+

KPIS PROVIDE REAL‑TIME ACTIONABLE RECOMMENDATIONS

Women on Laptop

85%

OF INCIDENTS AND REQUESTS INITIATED VIA SELF‑SERVICE

SEE THE DETAILS BEHIND THE DATA

Featured Content

ANALYST STUDY

Learn the 3-Year Financial Impacts

Interviewed customers save $4.1 million in infrastructure costs, achieve payback in 9 months, and more.*

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WEBINAR

Biotech Shares Lessons Learned

Thermo Fisher Scientific describes its ServiceNow deployment.

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COMMUNITY

Connect With Experts

Find answers and get help from other ServiceNow users around the world.

JOIN THE CONVERSATION

* The Total Economic Impact™ Of ServiceNow, an April 2017 commissioned study conducted by Forrester Consulting on behalf of ServiceNow.

View Our Library of ITIL Best Practices

GAIN INSIGHTS

Resources

SEE ALL RESOURCES FOR ITSM

ServiceNow IT Service Management in 2 Minutes

ServiceNow IT Service Management in 2 Minutes

Explore IT Service Management

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