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Modernize IT Service Management

SERVICENOW IT SERVICE MANAGEMENT

Transform the Speed, Visibility, and Agility of IT

Achieve end‑to‑end transformation for your IT services and infrastructure through a single cloud‑based platform. ServiceNow® IT Service Management (ITSM) software lets you consolidate fragmented tools and legacy systems while automating service management processes. It’s simple to configure and fast to deploy, so you can go live quickly with confidence, while scaling to your business needs.

With IT Service Management, You Can…

1.

Remove Chaos and Gain Control

Gain control of your IT services fast with easy-to-deploy management solutions that grow with your organization.

2.

Reach Time to Value Rapidly

Follow ITIL-based configuration steps and embedded help to deploy ServiceNow ITSM in a matter of days.

3.

Consolidate to the Cloud

Remove barriers to collaboration and consolidate your IT services with a single System of Action in the ServiceNow Nonstop Cloud.

4.

Increase Efficiency and Gain Visibility

Built-in dashboards and analytics provide real-time visibility to the entire IT team and prove IT’s value to executive leaders.

5.

Align IT Services With the Business

Increase productivity with a consumer-like, mobile-ready service portal that simplifies requests and automates delivery.

Explore the Applications You Can Get With IT Service Management

You can also get all the capabilities of the Now Platform

How Customers Are Using ITSM

Customer: Craft Brew Alliance

REDUCED INCIDENTS BY

10X

WITH ITIL BEST
PRACTICES

Customer: Oshkosh

SAVED

$3M

BY CONSOLIDATING TOOLS

Customer: TransAlta

IMPLEMENTED

8

SERVICENOW APPS

IN 7 MONTHS


Companies That Use ITSM Also Use…

NOW ON NOW

How ServiceNow Uses ITSM

Hourglass  background

8,000

HOURS SAVED ANNUALLY BY AUTOMATING 50 PROCESSES

$1.6M

PER YEAR REDUCTION IN LABOR AND OPERATIONS COSTS

100+

KPIS PROVIDE REAL‑TIME ACTIONABLE RECOMMENDATIONS

Women on Laptop

85%

OF INCIDENTS AND REQUESTS INITIATED VIA SELF‑SERVICE

Learn From Experts

View Our Library of ITIL Best Practices

Resources

ServiceNow IT Service Management in 2 Minutes

ServiceNow IT Service Management in 2 Minutes

Explore IT Service Management

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