CIOs can transform employee service experiences with CHROs

  • ServiceNow Blog
  • Employee Experience
  • 2019
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August 12, 2019

CIO and CHRO talking

CIOs and CHROs are collaborating on talent strategies, but they are largely missing out on opportunities to improve employees’ experiences through workflow digitization.

While 72% of CIOs say they are collaborating with CHROs on setting talent strategies, just 8% are implementing technology solutions together, according to new research published in Workflow Quarterly.

Leaders should recognize that the employee experience is about far more than individual moments, whether big or small.

This gap could result in key missed opportunities in your organization.

In fact, the data shows that CIOs who lead the most digitized organizations report higher rates of organizational efficiency and productivity, as well as employee performance, collaboration, and innovation. New data set to be published in Quarterly next month also reveals that CIOs farther ahead in digitizing workflows with peers also report increased effectiveness in multiple functions, including IT and HR/talent.
 


Watch this video to learn how the ServiceNow CIO and the ServiceNow Chief Talent Officer have collaborated to codify the employee experience, and improve the delivery of services and information through workflow digitization. 

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