Next-gen employee experience

Deliver a next-generation employee experience

Redefine employee experiences across the enterprise on the Now Platform®.

Provide consumer-style service at every stage of the employee journey

Unlock enterprise-wide productivity and meet the expectations of a modern workforce. Make it easy for employees to get the services they need.

Make it easy for employees to get service

Give anytime, anywhere access to services from any department. Guide employees with intelligent, automated answers to simplify any process.

Create digital workflows across people and functions

Replace manual, siloed processes and paperwork with digital workflows for frictionless experiences in onboarding and other life events.

Unlock productivity across the organization

Expedite service while driving costs down with a purpose‑built platform. Get ahead of issues and drive improvements with visibility into workforce needs.

Gartner Market Guide for Integrated HR Service Delivery Solutions

Per Gartner Report,

The effective deployment of integrated HR service delivery tools will help reduce HR administrative costs (by up to 30%)…

Gartner, Market Guide for Integrated HR Service Delivery Solutions, by Melanie Lougee, Ranadip Chandra, Mike Burden, 21 February 2019

Don’t just take our word for it

See how others have turned employee experiences into a competitive advantage.


General Mills transforms HR

80% of cases resolved via self-service with a new global employee experience.


Magellan Health's winning Rx

HR deflects 70% of cases and is creating the workplace of the future.


HD Supply empowers associates

Self-service and automation unlocks 43% of workforce productivity.


AMEX GBT automates onboarding

Superior employee experience saves 18K hours annually, boosts productivity 99%.

Solutions that boost employee satisfaction

HR Service Delivery Dashboard

HR Service Delivery

Eliminate frustration and improve employee engagement satisfaction with efficient, intelligent HR services.

ITSM Dashboard

IT Service Management (ITSM)

Consolidate legacy systems to elevate the employee experience, increase productivity, and achieve new insights.

ServiceNow Now Platform

Now Platform

The foundation to build additional services that deliver seamless, consumer-style employee experiences.

Join us at a live event


Knowledge 2020: May 3-7

Take work to the next level. Join us in Orlando at the early bird price!

Next-gen employee experiences for a modern workforce

Featured Resources


Gartner: Integrated HRSD

ServiceNow checks all boxes in Market Guide for Integrated HR Service Delivery.


Making it #EasyForEmployees

Best practices for transforming the employee service experience.


The future of HR shared services

How emerging technologies will power the future of HR shared services.


Dell's HR Transformation

82% of issues are resolved via chat with 5X volume and 98% satisfaction.

Talk to an expert

Companies that invest in the employee experience are more often noted as the best or most innovative places to work and have four times higher profit per employee.*


Explore more:    ITSM   AIOps   Customer Service

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