The financial upside of investing in great customer service


 

With today’s customers wielding more and more power, businesses need to transform their customer experience and invest in technologies that improve and speed the journey. Customer service is a critical point of contact where dollars and loyalty can be easily won or lost. Organizations today must retool customer support to resolve complex customer issues end-to-end, intelligently fix problems before customers know about them, and instantly take care of common customer requests.  

Providing an exceptional experience is not just a way to win the hearts and minds of customers, it’s an economic imperative critical to a company’s financial success. Standardizing on a customer service management solution can help dramatically speed issue resolution time, improve agent productivity, and ultimately impact the bottom line through repeat business and customer loyalty.

Register now for a ServiceNow webinar on June 12th, featuring a guest from Forrester, and hear details from the Total Economic Impact commissioned study* covering how ServiceNow customers doubled agent productivity, achieved $7.8M in Net Present Value, realized a 12-point increase in Net Promoter Score, and more, after implementing ServiceNow Customer Service Management solution.

Check out key take-aways from the study: 
 

* Business Value of ServiceNow Customer Service Management, Total Economic Impact Study – Commissioned study conducted by Forrester Consulting on behalf of ServiceNow, April 2019.

Topics

  • Open-source Azimuth logo
    Research
    Introducing Azimuth, an open-source project from ServiceNow
    Azimuth open-source software helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses.
  • integrated risk management in telecom: businessman on phone with communications cables in foreground
    Customer Stories
    How a telecom company elevated integrated risk management and security
    When telecom company ATN International wanted to elevate its integrated risk management program, it chose the Now Platform from ServiceNow. Find out why.
  • Business resilience: employees walking through an office
    Now Platform
    Building a more resilient business with the Now Platform Tokyo release
    The Now Platform Tokyo release is designed to tackle complex, interconnected problems and deliver value. Find out how It helps boost business resilience.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE

Year