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SERVICENOW CUSTOMER SERVICE MANAGEMENT

Turn Customer Service Into a Team Sport

Great service isn’t just the responsibility of the customer service department. Connect customer service with other teams to solve issues faster, cut costs, and boost satisfaction.

Watch Now—Keynotes, Customer Interviews, and more

With Customer Service Management, You Can…

1.

Increase Customer Satisfaction

Provide online self-service options with integrated Knowledge Management and Communities.

2.

Reduce Service Costs

Drive efficiencies by automating tasks for common customer issues with the Service Catalog.

3.

Improve Agent and Field Tech Productivity

Deliver service as a “team sport” by connecting customer service with field service.

4.

Monitor Service Patterns

Identify trends and proactively respond to issues.

5.

Improve Product or Service Quality

Utilize the Internet of Things to identify service and product issues before they affect customers.

What You Get With Customer Service Management

You also get all the capabilities of the Now Platform

Accelerate Your Time to Value with Professional Services

 

Achieve value from the start with CSM services that incorporate our out‑of‑the‑box approach, proven implementation methodology, and optimization tools.

What Customers Are Doing With Customer Service Management

60+

CRM, PORTAL, AND OTHER
SYSTEMS CONSOLIDATED

8X

FASTER TO OPEN A CASE

18

APPLICATIONS REPLACES


Companies That Use Customer Service Management Also Use…

NOW ON NOW

How ServiceNow Delivers Customer Service

30%

LOWER CASE GROWTH VERSUS CUSTOMER GROWTH

13-Point

INCREASE IN NPS FROM AUTOMATED FIXES AND UPDATES

2,400

ISSUES FIXED PROACTIVELY EACH QUARTER

25%

CASE DEFLECTION THROUGH SELF‑SERVICE PORTAL

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