Reduce costs while delivering frictionless customer service. Automate issue resolution and enable smart self-service. Empower agents with real-time information and intelligence.
Customer Service Management
Customer Service Management (CSM) includes powerful platform capabilities so you can resolve issues quickly and simplify the customer experience. Transform your business with a single, unifying platform for digital business.
Customer Service Management
Add continuous value to the business no matter what role you fill. Find cost reductions and efficiencies across your organization while you innovate and improve the customer experience.
Customer Service Management
Discover more about Customer Service Management (CSM) and how it can transform your business and contribute to successful outcomes. See how other companies have taken customer service to the next level.
Customer Service Management
Get the tools you need most with the package that meets your business needs and goals. Then put them to work, empowering your teams to deliver effortless customer experiences while reducing costs.
Go beyond traditional solutions and deep dive into the power of Customer Service Management. Read insights from your peers.
Transform customer service digitally to get the best customer experience. Bring front, middle, and back office ops together to solve customer issues fast.
Improve customer satisfaction by launching new technology services. Build better customer experiences with the latest apps and features.
If work doesn't flow efficiently among departments, streamline operations across your front, middle, and back office. Automate tasks and provide transparency to everyone involved. Use AI to identify and remove bottlenecks.
Provide support on a broad range of requests, when and how your customers want it. Automate request resolution, deliver answers quickly through an AI-powered chatbot, and reduce customer effort.
Help your agents resolve cases quickly with intelligent guidance, and effectively manage issues that impact multiple customers. Increase agent productivity and allocate resources efficiently.
Combine Customer Service Management with other products and apps to create a powerhouse customer experience platform. Reduce customer effort and improve your bottom line.
“ServiceNow Customer Service Management has all the functionality we need out of the box to streamline services and unlock greater transparency.”
Martha Merk
Associate Director, Business Partner Shared Services
Dive in to overview articles on a variety of topics related to Customer Service Management.
Learn about pricing and options for CSM, as well as the value you can realize. Reach out to get guidance from a ServiceNow expert.
Connect with us to start creating experiences that build loyalty and improve the bottom line.
The Now Platform is ServiceNow's powerful cloud application platform. It lets you link real-time data with activities, tasks, and processes to achieve better work outcomes.
Get work done faster with AI-powered experiences. Give everyone in your organization the info they need to make smarter decisions and improve business processes.
Connect teams with end-to-end digital workflows. Remove bottlenecks by automating manual processes with a simple, drag-and-drop interface.
Make it easy for employees and customers to get what they need, when they need it. Answer questions, resolve common issues, and kick off workflows instantly with a virtual assistant.
Data security is critical to your business. The Now Platform arms you with the tools and processes you need to improve your security posture. We also help you adhere to regulatory compliance to keep sensitive data safe.
Integrate easily with partner and third-party applications, including CTI software and telephony platforms.
Deliver more effective service informed through comprehensive customer profiles with the integration of ServiceNow and Adobe Experience Platform.
AdobePower up your customers’ experience with the DaVinci platform by enabling ServiceNow with voice, chat, and text capabilities.
MC TechnologyAchieve maximum use from both platforms with a seamless, powerful integration of ServiceNow and Cisco Contact Center.
Bucher + Suter AGProvide augmented reality remote support to service management teams for enhancing the customer, employee, and field staff experiences.
CareARConnect with us to start creating experiences that build loyalty and improve the bottom line.
Discover new ways to enhance your end users’ experience and reduce costs through self-service and automation. Streamline operations by coupling AI-driven process optimization with workflows across departments.
Empower agents and boost their productivity with real-time information. Enable them to address customer needs quickly, transparently, and proactively to provide an effortless experience.
Serve your customers from a single, integrated workspace. Resolve issues faster, enabled by intelligent guidance and visibility across the case lifecycle.
Make case management and customer service more efficient with out-of-the-box workflows. Involve citizen developers with low-code and no-code custom service apps.
Connect with us to start creating experiences that build loyalty and improve the bottom line.
See why customer-centricity, higher-quality digital experiences, and employee-facing AI are helping industries stay ahead.
See how other companies improve the customer experience through automation, monitoring, and more.
Dive in to overview articles on a variety of topics related to Customer Service Management.
Connect with us to start creating experiences that build loyalty and improve the bottom line.
Use our interactive calculator to project the value your organization can achieve from a ServiceNow solution. Envision the solution’s impact and estimate potential savings you could realize for your company.
For growing businesses that need to create impact with confidence.
Innovate using these foundational apps and features:
For teams and companies that need to manage CSM and deliver effectively.
Extend your transformation with additional apps and capabilities, including:
For strategic partners looking for our decades of CSM experience to help them meet their goals.
In addition to all that are listed in the first and second columns, add these apps and capabilities:
1 Messaging (part of Omnichannel) is included in the Professional package.
2 Agent Affinity (part of Advanced Work Assignment) is included in the Professional package.
3 IT Operations Management is needed for Proactive Customer Service Operations.
4 Shift‑Based Assignment (part of Advanced Work Assignment) is included in the Enterprise Package.
5 Now Assist is not included as part of the core package unless purchased in addition to the product.
See how you can get CSM up and running faster with one of our ServiceNow Impact packages. Our experts and services help you achieve business outcomes fast, boost team skills, and innovate quickly to meet the demands of today’s economic landscape.
Connect with us to start creating experiences that build loyalty and improve the bottom line.