MORE

SERVICENOW CUSTOMER SERVICE MANAGEMENT

Turn Customer Service Into a Team Sport

Great service is no longer just the responsibility of the customer service department. With ServiceNow® Customer Service Management, you can engage field service, operations, finance and other departments to resolve issues faster.

Proactively eliminate problems before customers call to increase satisfaction while reducing costs. Provide an effortless experience for your customers and agents with self‑service and by connecting workflows and systems. Raise the bar by going beyond today’s CRM systems to redefine how you deliver superior service.

With Customer Service Management, You Can…

1.

Increase Customer Satisfaction

Provide online self-service options with integrated Knowledge Management and Communities.

2.

Reduce Service Costs

Drive efficiencies by automating tasks for common customer issues with the Service Catalog.

3.

Improve Agent and Field Tech Productivity

Deliver service as a “team sport” by connecting customer service with field service.

4.

Increase Revenue

Monitor service patterns to identify opportunities to automate common solutions.

5.

Improve Product or Service Quality

Utilize the Internet of Things to identify service and product issues before they affect customers.

What You Get With Customer Service Management

You can also get all the capabilities of the Now Platform

What Customers Are Doing With Customer Service Management

Customer: Epicor Software Corporation

CONSOLIDATED

60+

CRM, PORTAL, AND OTHER
SYSTEMS

Customer: NICE Systems

IMPLEMENTED

8X

FASTER TO OPEN A CASE


Companies That Use Customer Service Management Also Use…

Explore More

Resources

Explore Customer Service Management

Or explore all our products.