Accenture and ServiceNow reimagine the future of business

  • About ServiceNow
  • Lara Caimi
  • 2020
  • Now Platform
October 22, 2020

Accenture and ServiceNow partnership brings customers digital transformation


Accenture and ServiceNow’s new partnership accelerates digital transformation and time to value for customers.

Today’s business environment demands digitization. Specifically, digital workflows that transform how employees work, how customers receive service, and how work, well, flows.  

That’s because in the COVID-19 era, organizations are under pressure to innovate faster, reduce costs, improve productivity, and meet their customers’ needs. These are critical factors to maintaining business continuity in the face of uncertainty.   

When I talk to our customers, though, many are quick to admit they can’t scale their digital transformation ambitions alone. They need to pull in the expertise of our ecosystem of strategic partners to drive successful implementations and outcomes.  

Today ServiceNow and Accenture announced the Accenture ServiceNow Business Group, a new way for private and public sector customers to accelerate their digital transformation. We’re one of only a handful of technology companies with which Accenture has chosen to create this type of business group. It’s indicative of the growth that Accenture has seen with their ServiceNow practice. 

Digital workflows transform how employees work


The multi-million-dollar investment ServiceNow is also making in this business group over the next five years shows how committed we are to our customers’ continued success. We see the Accenture ServiceNow Business Group as a way to help speed the digital transformation journeys of our customers so they can benefit even faster from productivity improvements, greater customer loyalty, and new innovations.  

 While COVID-19 has accelerated digital transformation, there’s still plenty of work to do, according to The Work Survey, a global research study by ServiceNow in conjunction with Wakefield Research. We found that 91 percent of executives admit they still use offline workflows to handle document approvals, security incident reports, technology support requests, and more. The lack of a fully integrated system to digitize and manage work is slowing down and complicating the practices of too many organizations around the world. 

Chief Customer and Partner Officer Lara Caimi shares her thoughts on how this partnership will help speed up the digital journey for ServiceNow customers


Digital workflows will lead the way forward. The Accenture ServiceNow Business Group will deliver industry- and domain-specific solutions and services  to our customers. Together, Accenture and ServiceNow will initially help accelerate digital transformation programs for customers in telecom, financial services, government, manufacturing, healthcare, and life sciences. We will innovate across employee engagement, customer service and operations, artificial intelligence for IT operations, and security and risk. Clients will also benefit from the Accenture ecosystem, which includes some 8,500 skilled ServiceNow practitioners. 

In this unprecedented environment, enterprises are under pressure to capture value from their technology investments while delivering transformative customer and employee experiences. I’m excited to continue our work with Accenture to help customers across industries, markets, and regions solve once-in-a-generation challenges, navigate unexpected disruptions, and reimagine the future of their businesses. 

 

Use of Forward-Looking Statements 

This blog contains “forward-looking statements” about the expectations, beliefs, plans, and intentions relating to the creation of the Accenture ServiceNow Business Group. Such forward-looking statements include statements regarding expected performance and benefits of our new Business Group. Forward-looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward-looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. We undertake no obligation, and do not intend, to update the forward looking statements. Factors that may cause actual results to differ materially from those in any forward-looking statements include: (i) delays and unexpected difficulties and expenses in executing this strategy; (ii) uncertainty as to whether sales will justify the investment; and (iii) changes in the regulatory landscape in the various industries and domains we are providing or seek to provide solutions and services. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time. 

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