Healthcare
Automating common ServiceNow-Microsoft workflows just got easier
IntegrationHub spokes accelerate ServiceNow-Microsoft workflow automation
One of the features of the Now Platform Paris release is built-in Microsoft Azure Active Directory integrations that simplify common workflows in ServiceNow Onboarding and Software Asset Management (SAM).
Onboarding integration with Microsoft Azure Active Directory (Azure AD) automatically launches the proper onboarding workflows when a new employee profile is created in Azure AD or an HR system, provisioning the right set of resources and applications. New hires get the information and systems access they need to be productive from anywhere; HR leaders, hiring managers, IT teams, and many others get a simple, quick way to give new employees a great first-day experience.
ServiceNow Employee and SAM Workflow product teams used the IntegrationHub Azure Active Directory spoke to speed time to market. IntegrationHub spokes are run-ready, no-code connectors built by ServiceNow on the Now Platform.
In the same way, low code developers at customers and partners can use IntegrationHub spokes for Azure AD and many other Microsoft solutions to quickly incorporate ServiceNow- Microsoft workflow automation into Creator workflows.
Spokes are added to flows in Flow Designer with clicks instead of code, removing integration complexity and friction. Spokes replace custom scripting, which frees up scarce professional developer resources, boosts developer productivity, reduces technical debt, and makes upgrades a breeze.
IntegrationHub spokes are available to automate many common ServiceNow-Microsoft use cases:
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Identity & Access Management
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Active Directory Azure Active Directory Password Reset |
IT service request and incident automation - Requests made in Virtual Agent, Service Portal, and Service Catalog can be fully automated with front end Virtual Agent conversations that trigger back-end workflow automation in Flow Designer with IntegrationHub spokes. Service desks can significantly reduce OPEX and ticket volume, unlock fulfiller productivity for higher value work, and deliver even better experiences and faster fulfillment with always on, 24/7 self-service automation for common IT service requests like resetting an Active Directory password, account unlocks, system access requests, or getting a new desktop application provisioned and installed. |
Endpoint Management
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SCCM for Client Software Distribution SCCM Usage Metering |
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Productivity & Collaboration
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365 Excel Exchange Exchange Online OneDrive SharePoint SharePoint Online Teams Teams Communications Teams Graph |
Task automation – sync ServiceNow records and Excel spreadsheets; send notifications to Microsoft Teams on a schedule or triggered by ServiceNow record operations; create an Outlook meeting when a record updates to a specific value; create and manage Teams calls and meetings when an incident is opened.
Automating Microsoft Teams creation – Teams usage is exploding, and naturally so are requests from managers and team leaders to stand up new Teams. These requests can be fully automated with the MS Teams Graph spoke, reducing time required to create new Teams from hours or days to only a few minutes.
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Cloud Provisioning and Governance |
Azure: Application Insights, Automation, Blob Storage, Cosmos DB, DevOps Boards, Managed Storage, Notification Hub, Resource Management, SQL Database, Traffic Manager, Translator, Virtual Machine, Virtual Network |
Automate common IT operations such as restarting an Azure virtual machine after a standard change, or scheduled jobs to store attachments in Azure Blob; auto-translate KB articles. |
CRM /CSM |
Dynamics CRM |
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Mobile Device Management |
Intune |
Inventory tracking of mobile devices, tracking of authorized apps. |
Browse the IntegrationHub Microsoft spokes in the ServiceNow Store and on ServiceNow Product Documentation - new spokes and enhancements are published on the Store monthly.
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