Automating common ServiceNow-Microsoft workflows just got easier

  • ServiceNow Blog
  • Application Development
  • Solutions
  • 2020
November 12, 2020

IntegrationHub spokes accelerate ServiceNow-Microsoft workflow automation

ServiceNow Employee and SAM Workflow product teams used the IntegrationHub Azure Directory spoke – part of a growing library of Microsoft spokes.

One of the features of the Now Platform Paris release is built-in Microsoft Azure Active Directory integrations that simplify common workflows in ServiceNow Onboarding and Software Asset Management (SAM).

Onboarding integration with Microsoft Azure Active Directory (Azure AD) automatically launches the proper onboarding workflows when a new employee profile is created in Azure AD or an HR system, provisioning the right set of resources and applications. New hires get the information and systems access they need to be productive from anywhere; HR leaders, hiring managers, IT teams, and many others get a simple, quick way to give new employees a great first-day experience. 

ServiceNow Employee and SAM Workflow product teams used the IntegrationHub Azure Active Directory spoke to speed time to market. IntegrationHub spokes are run-ready, no-code connectors built by ServiceNow on the Now Platform.

In the same way, low code developers at customers and partners can use IntegrationHub spokes for Azure AD and many other Microsoft solutions to quickly incorporate ServiceNow- Microsoft workflow automation into Creator workflows.

Spokes are added to flows in Flow Designer with clicks instead of code, removing integration complexity and friction. Spokes replace custom scripting, which frees up scarce professional developer resources, boosts developer productivity, reduces technical debt, and makes upgrades a breeze.

Our Now Platform includes many new technology integrations

IntegrationHub spokes are available to automate many common ServiceNow-Microsoft use cases:


Category


IntegrationHub Spokes


Common workflows

 

 

Identity & Access Management

 

 

Active Directory

Azure Active Directory

Password Reset

IT service request and incident automation - Requests made in Virtual Agent, Service Portal, and Service Catalog can be fully automated with front end Virtual Agent conversations that trigger back-end workflow automation in Flow Designer with IntegrationHub spokes. Service desks can significantly reduce OPEX and ticket volume, unlock fulfiller productivity for higher value work, and deliver even better experiences and faster fulfillment with always on, 24/7 self-service automation for common IT service requests like resetting an Active Directory password, account unlocks, system access requests, or getting a new desktop application provisioned and installed.

 

 

Endpoint Management

 

 

SCCM for Client Software Distribution

SCCM Usage Metering

Productivity & Collaboration

 

 

365 Excel

Exchange

Exchange Online

OneDrive

SharePoint

SharePoint Online

Teams

Teams Communications

Teams Graph

 

Task automation – sync ServiceNow records and Excel spreadsheets; send notifications to Microsoft Teams on a schedule or triggered by ServiceNow record operations; create an Outlook meeting when a record updates to a specific value; create and manage Teams calls and meetings when an incident is opened.


Cross-enterprise/line of business workflows – trigger a digital contract administration workflow with notifications, permissions, assignment groups, approvals, attachments, and eSignature envelopes when a file with specific attributes or metadata is posted to SharePoint.

 

Automating Microsoft Teams creation – Teams usage is exploding, and naturally so are requests from managers and team leaders to stand up new Teams. These requests can be fully automated with the MS Teams Graph spoke, reducing time required to create new Teams from hours or days to only a few minutes.

 

Cloud Provisioning and Governance

Azure: 

Application Insights, Automation, Blob Storage, Cosmos DB, DevOps Boards, Managed Storage, Notification Hub, Resource Management, SQL Database, Traffic Manager, Translator, Virtual Machine, Virtual Network

Automate common IT operations such as restarting an Azure virtual machine after a standard change, or scheduled jobs to store attachments in Azure Blob; auto-translate KB articles.

 

CRM /CSM

 

Dynamics CRM


Sync Dynamics CRM contacts and other data with ServiceNow CSM cases; create a new opportunity in Dynamics CRM and notify the account rep in Teams directly in CSM Agent Workspace.

Mobile Device Management

Intune

Inventory tracking of mobile devices, tracking of authorized apps.


Browse the IntegrationHub Microsoft spokes in the ServiceNow Store and on ServiceNow Product Documentation - new spokes and enhancements are published on the Store monthly.

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