New Employee Workflows will support opening of company workplaces while supporting safety of employees and customers for a new world of work

  • ServiceNow Blog
  • Employee Experience
  • About ServiceNow
  • 2020
May 05, 2020

Introducing the Now Support mobile app

COVID-19 is changing how people want to work and how companies engage and communicate with their employees. As the curve flattens and organizations consider how to safely return employees to company workplaces, they need flexible solutions that allow them to balance employee preferences with health, regulatory and safety requirements and the demands of the business.

Companies need modern, agile workflows to meet employees where they are. That’s true whether they work in an office, a home office, a coffee shop, a lab, a warehouse, a call center or a manufacturing plant.

That’s why ServiceNow will expand its Employee Workflow capabilities into enterprise workplace services and legal departments. These capabilities will help customers enhance productivity and manage return to company workplace efforts during the COVID-19 pandemic. We are also expanding our Employee Workflow Content Packs to help organizations return employees to company workplaces.

“The COVID-19 pandemic is today’s ‘moment that matters,’and it shows the need for companies to break down silos between departments focused on safety of their employees and customers,” said Chirantan Desai, chief product officer at ServiceNow.  “IT, HR, risk, workplace services and legal departments must collaborate more than ever before to safely bring employees back to company workplaces and to support new ways of work in the future. The Now Platform powers this collaboration with intelligent digital workflows.”

Support return to company workplace efforts with Workplace Services Delivery

Today we announced that ServiceNow signed an agreement to acquire the 4Facility assets of App4Mation, a ServiceNow application and implementation services partner, that will strengthen our workplace services capabilities.  4Facility’s capabilities, paired with ServiceNow’s workflow and mobile capabilities, will serve as the foundation for the new Workplace Service Delivery product that will allow organizations to prioritize services based on rapidly changing business demands. Companies will be able to plan and implement a phased return to company workplaces, starting with careful trials for critical workers and eventually opening workplaces up more broadly as conditions improve.

Employees will be able to reserve desks, offices and parking spots, leaving ample space for physical distancing. Working closely with IT, HR, risk and legal departments, workplace services leaders will be able to communicate easily with employees, automatically kickoff workplace maintenance and cleaning workflows, quickly respond to safety concerns and optimize real estate spending over time by monitoring usage – from a desktop or mobile device.

We expect to complete the acquisition by the end of Q2 2020. Workplace Service Delivery will be available for early adopters in Q3 2020.


Enable company workplace readiness with Employee Workflow products

ServiceNow introduced out-of-the-box Content Packs to support organizations as they navigate COVID-19 and bring employees safely back into the office. Content Packs include templates and configurations for customers to get started with various lifecycle events and content campaigns, including:

·       Health Alert: Helps companies and governments implement critical workflows and communications for emergency response as they manage through COVID-19. 

·       Return to Workplace: Will provide a playbook for organizations as they coordinate return to office activities and communications. 

ServiceNow will continue to release more Content Packs that will help organizations manage their return to office effort.

This follows our March 16 release of four no-charge emergency response apps to support customers in their fight against the pandemic.


Scale legal operations to meet the needs of a digital business

As organizations embrace new, digital business models, legal teams must remain agile to support the changing needs of the organization. In response, ServiceNow is introducing a new Legal Service Delivery product to automate the capture, routing and delivery of legal requests.

Legal Service Delivery, which is tailored for enterprise legal operations, will create great employee experiences by enabling teams with self-service options and simple, mobile-ready entry forms for employees to make and track common legal requests like patent applications, help with business contracts and conflict of interest disclosures. Teams will be able to minimize manual work, intelligently prioritize requests and increase the speed of service delivery to the business. Legal Service Delivery will help work get done efficiently and provide visibility into the legal team’s workload. 

As organizations navigate the uncertainty of the COVID-19 pandemic, Legal Service Delivery will also help legal teams collaborate easily with HR and workplace services teams to maximize both employee safety and regulatory compliance.  Legal Service Delivery is now available to early adopters and expected to be generally available in 2021.

ServiceNow’s Employee Workflow products simplify employee service delivery and offer a single place for employees to get answers to questions and make requests across departments, all from their preferred interface.

With ServiceNow Employee Workflow products, employees have flexible, agile, modern workflows to do their jobs when, where and how they need to. This is the future of work.


Forward-Looking Statements

This blog contains forward–looking statements about the expectations, beliefs, plans, intentions and strategies, including, without limitation, those relating to ServiceNow’s acquisition of 4Facility and the timing of product availability. Such forward–looking statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. These statements reflect the current beliefs of ServiceNow and are based on current information available to ServiceNow as of the date hereof. ServiceNow does not assume any obligation to update the forward–looking statements provided to reflect events that occur or circumstances that exist after the date on which they were made. The forward–looking statements in this blog are subject to various risks and uncertainties that could cause actual outcomes and results to differ materially and adversely from those expressed in such forward–looking statements. These risks and uncertainties include, without limitation, the inability to re-factor the 4Facility technology into our platform; the inability to retain employees of App4Mation as contractors after the transaction closes; unanticipated expenses related to the acquired technology; disruption to our business and diversion of management attention and other resources; potential unknown liabilities associated with the 4Facility business; global economic uncertainty leading to delays and unexpected difficulties and expenses in making available or generally available Workplace Service Delivery, Legal Service Delivery and additional Content Packs; and uncertainty whether sales of such products will justify these investments.

© 2020 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


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