ServiceNow partners lean into emergency response

In response to the COVID-19 crisis, ServiceNow invited our global partner ecosystem to join us in supporting customers across the world who chose to implement our four no-charge emergency response apps. We also invited partners and customers to develop their own COVID applications on the Now Platform®.

To date more than 1,000 organizations have downloaded the emergency apps, which help keep employees safe and productive during this difficult time.

The four emergency response apps were created with great speed and agility in early March, to help our customers and partners manage complex crisis management workflows. Given the need to create new workflows fast, when they were needed most, we recognized that many customers and partners would also want to create their own COVID-related apps on the Now Platform®.

In recent weeks, many of our partners across the world have identified new COVID-related workflow requirements and embraced the opportunity to create their own emergency response apps. Australia-based Enable and San Diego’s Cask are two partners who leaned in with ServiceNow to help customers keep their businesses running and their employees safe.

Working with the Australian Information Industry Association (AIIA), Enable created a ServiceNow-based web portal to help local tech companies manage their business continuity challenges.

“The website is a one-stop shop for organizations to find free service offerings, advice and tools,” says Enable CEO Bruce Hara. “The aim was to help Australian businesses trying to keep their head above water as they close offices and worksites, have staff work from home, and lose contact points with their customers. The site is packed with vital information on, and free tools for, alternative work arrangements and new technologies, including collaboration platforms for remote business services."

Enable and ServiceNow created the AIIA portal pro bono. Since launch the portal has received more than 40,000 visitors, representing 30 different organizations.

In California, meanwhile, ServiceNow partner Cask built a COVID-19 testing app for the City of Los Angeles in under 36 hours. Cask used the Now Platform to deliver a world-class outcome with unparalleled speed, agility and impact.

“The City of Los Angeles came to ServiceNow and Cask to ask how they could coordinate and streamline testing,” says Cask vice president Jason Rosenfeld. “We built an app that supports drive-through testing so Angelinos can drive up, have their appointment to get tested, and then move on, versus having to wait in the line.”

Cask’s development team stayed up all night to get the app launched. Cask initially worked hand-in-hand with the Los Angeles mayor’s office, and then handed off management of the app to the city’s IT team. Within a few days of launching the app, the city was able to conduct more than 5,000 COVID-19 tests safely.

We are honored and grateful that our partners stepped up so quickly to build these applications and support our customers in their time of need. When we unify our focus and work with our partners on mission-based objectives, we enable an amazing “force multiplier” impact on our customer outcomes.

This is just the beginning. ServiceNow has many other partners across the world who embrace our values and culture as extended members of the ServiceNow family. These partners are in the process of creating and certifying new COVID-19 workflow applications to help customers address their most challenging requirements.

COVID-19 has forced us into a new normal. On good days and bad, we continue to live out our purpose and focus on doing what’s right for our customers and the world. At ServiceNow, we make the world of work, work better for people—with and through our partners.

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