AI Platform Capabilities ServiceNow AI Platform AI Control Tower AI Agents ServiceNow Otto Autonomous Workforce
ServiceNow AI Platform
The AI control tower
for business reinvention Unify data, AI, workflows, and security on a single platform. Schedule Demo Get AI Platform Blueprint
The ServiceNow AI Platform Architecture  Grounded in more than twenty years of enterprise workflows, the ServiceNow® AI Platform does what other AI can't. It senses context, decides the right action, acts across systems, and secures every step. Sense
Any Data Unlock your enterprise data advantage Access data from 450+ systems, including SAP and Salesforce, in one platform. Give AI the context it needs to act across your business. Learn More
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Decide
Any AI Model Ground AI in your business reality Ground any LLM, from OpenAI and Anthropic or your own models, in your enterprise context and rules. Decisions stay predictable, auditable, and aligned. Learn More
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Act
Any Workflow Execute autonomously across the enterprise Orchestrate AI on top of more than twenty years of deterministic workflows. Get an Autonomous Workforce of AI specialists that work across IT, HR, Customer Service and every corner of your business. Learn More
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Secure
Any System Apply AI guardrails at the moment of action Gain full visibility and control over every AI asset in your enterprise with a unified security layer for any system, identity, or device. Learn More
Related links ServiceNow Vault Responsible AI Platform Security
“ServiceNow is destined to be the best platform, the operating system of enterprise AI agents.” Jensen Huang Founder and CEO, NVIDIA AI that thinks and acts ServiceNow workflows give AI the ability to act autonomously across your enterprise. ServiceNow Otto The AI assistant for everyone in the enterprise. Ask through chat, voice, mobile, or web, and ServiceNow Otto™ completes the work across every system and department.  Video CTA Learn More AI Agents ServiceNow AI Agents act autonomously to get work done. They solve problems and drive exponential productivity in every corner of your business. Video CTA Learn More Autonomous Workforce Scale your team with AI specialists that have the workflows, security, and enterprise context to do jobs, not just the tasks. Video CTA Learn More AI Control Tower See every AI agent, model, and workflow in your enterprise. Manage them all from one platform, whether you built them or a partner did. Video CTA Learn More
The world works with ServiceNow™
Introducing Context Engine Turn your data, decisions, and relationships into shared business context. AI agents use it to move beyond conversation and take autonomous action. Learn More
Put AI to work for people Discover how autonomous workflows handle incident resolution, customer support, employee onboarding, vulnerability remediation, and more. IT
IT leaders are made in this moment Your Autonomous Workforce is already on the way. Ground, govern, and guide every AI action towards real business outcomes. Learn More
CRM
CRM built to help customers, not just track them End the runaround. Resolve cases, close deals, and serve customers with a platform built for action. Learn More
Employee Experience
Stop searching, start solving AI that's not just talk. It knows your business and gets work done end to end. Learn More
Risk and Security
Security built to act, not just alert One AI platform that sees every asset, identity, and vulnerability so your team can defend instead of just respond. Learn More
App Development
Build anywhere, run on ServiceNow Vibe code from the tools your team already uses. Every app that lands on ServiceNow is governed, connected, and built to run across your enterprise from day one. Learn More
Frequently asked questions What is the ServiceNow AI Platform?

The ServiceNow AI Platform is the unified foundation for every ServiceNow product. It brings together AI, data, workflows, and security to execute work across IT, CRM, employee experience, risk and security, and app development.

Built on unified data and enterprise governance, the platform enables AI that goes beyond recommendations to take action. ServiceNow AI Agents run workflows across enterprise systems, all governed by your business rules and policies.

With a single data model connecting to more than 450 systems, the platform gives AI the business context it needs to understand what’s happening and act accordingly across every department. This eliminates fragmented tools and enables organizations to put AI to work at scale—without compromising control.
What is an AI specialist?
Domain-specific AI specialists make up an Autonomous Workforce that does jobs, not just tasks. Building on the foundation of AI agents, these AI specialists each have a defined role such as the L1 Service Desk AI Specialist. They self-assign work, resolve issues end-to-end, and continuously learn from feedback and outcomes—freeing up people to focus on the strategy and innovation that drives the business forward.
What is ServiceNow Otto?
ServiceNow Otto is the AI assistant for work. Everyone in the organization, from employees to customers to support teams, can ask a question or make a request, and ServiceNow Otto handles it end to end. From simple requests to complex cross-department workflows, it gets work done on the platform that already knows and runs your business. 
What is a cloud platform?
A cloud platform is a software-based common foundation upon which people can build an aligned set of products and services. A cloud platform is part of a system that also includes a data model and an architecture designed to facilitate the products and services running on the platform.
What's the benefit of having a single platform for the enterprise?
There are multiple benefits to using a single platform for business reinvention. The ServiceNow AI Platform simplifies work and improves efficiency across your enterprise. Executing work across your organization is easier and more effective when AI, data, workflows, and security work together. With seamless integration to 450+ third-party applications, everything connects through a single data model, streamlining data management and eliminating the need to duplicate information across sources. This unified approach also provides a consolidated view of every AI model, agent, and workflow, which helps enterprise teams make better-informed decisions.
What is ServiceNow?
Ranking as both a Fortune 500 company and one of the Fortune World’s Most Admired Companies, ServiceNow provides an open, unified AI platform that helps businesses execute workflows across IT, CRM, employee experience, and beyond.
What is an AI agent?

An AI agent is an autonomous system designed to sense context, make decisions, and execute work to achieve business goals. Unlike traditional automation that requires constant human direction, AI agents adapt to new information and can handle tasks from routine requests to complex, multi-step workflows.

ServiceNow AI Agents, powered by the ServiceNow AI Platform, act autonomously to get work done. Grounded in your business context, rules, and knowledge, they work across any system in your enterprise. With governance, security, and analytics built in, you maintain control and visibility.
What is generative AI?
Generative AI, also known as GenAI, is a type of artificial intelligence that creates realistic content by learning from existing data. GenAI can provide realistic and creative text, images, and other media to transform industries such as entertainment, marketing, technology, and healthcare.
What is workflow automation?
Workflow automation is an effective way for businesses to streamline processes, reduce manual work, and enhance operational efficiency. It uses software to autonomously manage the flow of tasks and data in line with business rules.
Connect with an expert Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Get Started
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