Now Platform

Supervised machine learning automates the categorization, prioritization, and assignment of incidents and cases.

Anyone can build process flows codelessly in a natural language environment.

Extend flows to automate third party systems without coding.

Precisely categorize and route work. Prevent future issues. Benchmark services against peers. Predict performance.

Compare your service management performance to the industry averages of your peers. Benchmarks uses anonymized customer data to bring you the industry’s largest, unbiased, and up‑to‑date benchmark statistics.

Improve services and processes across the enterprise with real‑time workflow data so you always know the status of project and tasks.

Build and maintain a single system of record to gain actionable insight and understand the impact of changes on configuration items.

Rapidly create powerful business applications that span systems and organizations.

Create task boards with an interactive drag‑and‑drop interface that allows you to do everything in real time from a single console.

A consumer‑like experience for requesting and tracking services through a single service portal

Avoid chasing answers by capturing knowledge from across the organization and making it easy to find so IT personal and employees can resolve issues quickly.

Generate ad hoc snapshots of current data and save, share, publish, or export any report as needed.

Provide a native mobile experience, designed and optimized for the worker on‑the‑go.

Fuel the productivity of your fast moving business with modern service applications that makes it easy for your employees to find and use the services they need.

Role‑specific, integrated self‑help guidance for faster adoption of new forms, reports, and apps.

Easy, single dashboard view of current compliance status with best practice remediation steps.