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Optimize processes, connect data and organizational silos, and accelerate innovation at scale.

Transform with a single platform for digital business.

Capabilities that scale with your business

The Now Platform includes core capabilities that digitize, connect, and automate siloed processes to make work flow.

ServiceNow Vault

Protect business-critical applications with premium privacy and security controls.

Admin Center

Make it easy for admins to find and configure Now Platform apps and capabilities.

Process Optimization

Improve outcomes by optimizing process flows to streamline work.

Virtual Agent

Resolve issues faster and scale your organization with intelligent chatbots.

Automation Discovery

Find opportunities to automate workflows and processes with ServiceNow apps.

Performance Analytics

Unlock insights to anticipate trends, prioritize resources, and drive service improvements.

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

AI Search

Provide personalized, relevant, actionable search results to employees and customers.

Employee Center

Provide a single, unified portal for service delivery across the enterprise.

Workspaces

Empower teams with purpose-built tools and information in a single workspace.

ServiceNow Platform Encryption

Protect sensitive data and stay compliant with regulations and standards.

Mobile App Builder

Create and deploy native mobile experiences using an intuitive designer.

Service Portal

Design a self-service user experience with a responsive portal interface.

Service Catalog

Improve self-service by offering products and services through a modern, user‑friendly storefront.

Instance Security Center

Respond to risk fast with increased visibility into the current compliance levels of your instances.

Configuration Management Database (CMDB)

Track the dependencies and relationships of supported IT services to maintain continuity.

Flow Designer

Automate business processes as digital workflows across departments, apps, and systems.

Automated Test Framework

Perform functional testing of your applications and simplify platform upgrades.

Knowledge Management

Increase business efficiency with easy knowledge sharing and collaboration.

Process Automation Designer

Build and manage multiple complex workflows with no-code playbooks.

Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.

Service Level Management

Manage provider-customer commitments to meet or exceed service levels.

A foundation for digital transformation

The Now Platform is a single, unifying foundation for digital business. Drive transformation to build and automate quickly, future-proof technologies, and deliver great experiences.