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IT Workflows

Unlock productivity and transform IT across your enterprise with a unified platform.

Employee Workflows

Deliver next-gen employee experiences with intelligent workflows and effortless service.

Customer Workflows

Resolve complex customer issues from end to end with predictive intelligence and automated self-service.

Build Your Own Workflows

Use the Now Platform to build new workflow apps and extend ServiceNow solutions.

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Transform the IT experience

Deliver a next-generation employee experience

Delight customers by resolving complex issues end-to-end

Respond faster to security incidents, vulnerabilities, and risk

Deliver high-performance business services with visibility and AIOps

Build enterprise workflow apps fast

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Now Platform

Digitize your workflows with the Now Platform: The intelligent and intuitive cloud platform for work™.

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Get native platform intelligence, so you can predict, prioritize, and proactively manage the work that matters most. Deliver intuitive experiences, so you can work in ways that work best for you. And harness a digital workflow engine, so work happens smoothly across siloed systems and departments.

Choose from three workflows or build any workflow app.

IT Workflows

Transform the IT experience with digital workflows that make everyday work fast, easy, and productive. Deliver high‑performance business services with visibility and AIOps. And respond faster to security incidents, vulnerabilities, and enterprise risk.

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Employee Workflows

Help employees get what they need, when they need it, with Employee Workflows, so work happens smoothly across siloed systems and departments. Start reimagining ways to deliver a next‑generation employee experience and unlock enterprise‑wide productivity.

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Customer Workflows

Your business depends on great customer service, so give customers the fast, simple, and easy experiences they deserve with Customer Workflows. Now’s the time to delight customers with proactive service from issue to resolution.

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Discover the benefits of the Now Platform

Automate work for everyone

Empower anyone to automate, extend, and build digital workflow apps across the enterprise with a single, unified platform.

Build Apps Faster

Deliver seamless experiences

Achieve new levels of user productivity and satisfaction with intuitive mobile experiences that are as easy to use as common consumer apps.

Create Modern Apps

Connect your enterprise

Rapidly unite people and processes with intuitive, cross-enterprise integrations for ServiceNow solutions and external services.

Work intelligently

Transform your business by automating repetitive work with chatbots and machine learning. Deliver actionable insights to everyone with real-time, predictive analytics.

Automate Your Business

Discover the benefits of the Now Platform

Automate work for everyone

Empower anyone to automate, extend, and build digital workflow apps across the enterprise with a single, unified platform.

Build Apps Faster

Deliver seamless experiences

Achieve new levels of user productivity and satisfaction with intuitive mobile experiences that are as easy to use as common consumer apps.

Create Modern Apps

Connect your enterprise

Rapidly unite people and processes with intuitive, cross-enterprise integrations for ServiceNow solutions and external services.

Work intelligently

Transform your business by automating repetitive work with chatbots and machine learning. Deliver actionable insights to everyone with real-time, predictive analytics.

Automate Your Business

Capabilities that scale with your business

With the Now Platform App Engine as your digital foundation, you can build solutions that work the way you work.

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Mobile Studio

Build and deploy native mobile experiences with an intuitive designer.

IntegrationHub

Reduce tedious, manual work across the enterprise by connecting any app, data, or device.

Flow Designer

Automate business processes as digital workflows across departments, apps, and systems.

Application Development

Rethink how you build apps and empower developers and builders of all skill levels.

Virtual Agent

Resolve customer issues faster and scale your organization with intelligent chatbots.

Agent Intelligence

Automate mundane tasks with machine learning and focus on the work that matters most.

Performance Analytics

Anticipate trends, prioritize resources, and continuously improve with real-time analytics.

Certified Apps

Tap into ISV innovation with certified apps available in the ServiceNow Store.

What’s new in Madrid

The Now Platform Madrid release delivers powerful new capabilities, so you can create great experiences and unlock productivity for IT, employees, and your customers.

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A platform you can trust

The Now Platform is built for world‑class security and scale to meet your stringent standards for performance, reliability, privacy, and compliance.

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Explore the possibilities

See how you can build digital workflow apps and extend your ServiceNow solutions with the Now Platform App Engine as your foundation.

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