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Why ServiceNow
  • WHY SERVICENOW
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  • You're why we're #1 on the Forbes World's Most Innovative Companies list.
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World’s Most Innovative Companies

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A Single Platform for Automating Business Processes

Work effortlessly and innovate freely across teams, silos, and systems. By digitizing your business processes, you can intelligently automate tasks and workflows that integrate systems, people, and data across the enterprise. The Now Platform supports ServiceNow solutions using a single data model. And its easy‑to‑use development environment enables business users to build low‑code solutions while empowering experienced developers with new and innovative rapid development capabilities.

SEE WHY GARTNER NAMED SERVICENOW A LEADER IN THE ENTERPRISE HIGH-PRODUCTIVITY APAAS MAGIC QUADRANT¹

Power The Enterprise with Cross-Enterprise WorkFlow And Beyond

Harness the power of a complete suite of core services to intelligently automate processes and digitize your business so work moves faster.

Make Work More Intelligent

With AI‑powered chatbots and machine learning, our workforce can think more intelligently so your enterprise can work more efficiently. Seamlessly connect and orchestrate enterprise applications to drive faster and smarter customer and employee experiences across IT, customer service, security operations, HR service delivery or any department.

DISCOVER SERVICE INTELLIGENCE

Deliver Consumer Like Experiences

Give your users an intuitive, modern experience with a self‑service portal, contextual collaboration, and a personalized mobile app.

WATCH VIDEO

Build Intelligent Apps

Application development tools allow anyone in your organization to quickly extend your ServiceNow solutions or build new, custom business applications.

VIEW EBOOK

ANALYST REPORT

Build Apps In 1/3 Of The Time

See how our customers save nearly $25M in 3 years and realize 264% ROI

GET STUDY

NOW ON NOW

How ServiceNow Uses Now Platform to Build Intelligent Apps

10X

FASTER APPROVAL OF NON‑DISCLOSURE AGREEMENTS

$390,000

SAVED PER YEAR IN LEGAL OPERATIONS EXPENSE

4,800

HOURS SAVED PER YEAR AVOIDING CONTRACT NEGOTIATIONS

3

WEEK REDUCTION IN TIME TO ONBOARD NEW PARTNERS

SEE THE DETAILS BEHIND THE DATA

Capabilities of the Now Platform

Agent

Intelligence

Supervised machine learning automates the categorization, prioritization, and assignment of incidents and cases.

Flow

Designer

Anyone can build process flows codelessly in a natural language environment.

IntegrationHub

Extend flows to automate third party systems without coding.

Anomaly

Detection

Correlate thousands of events to identify patterns that are likely to result in a future outage or issue

Intelligent

Automation

Precisely categorize and route work. Prevent future issues. Benchmark services against peers. Predict performance.

Service Aware

CMDB

Configuration Management Database (CMDB) is a series of tables that contain all your assets, business services, and configurations.

Peer Benchmarks

Analyze and optimize your service performance by comparing it against the industry benchmarks

Service Portal

Design a self‑service experience for users via a mobile‑friendly portal interface

Visual

Task Boards

Create task boards with an interactive drag‑and‑drop interface that allows you to do everything in real time from a single console.

Service

Catalog

A consumer‑like experience for requesting and tracking services through a single service portal

Knowledge

Management

Avoid chasing answers by capturing knowledge from across the organization and making it easy to find so IT personal and employees can resolve issues quickly.

Mobile


Provide a native mobile experience, designed and optimized for the worker on‑the‑go.

Subscription

Management

Reduce compliance concerns and unexpected licensing costs for your ServiceNow subscriptions, with real‑time visibility into your application usage.

Automated

Testing Framework

Automate your own custom tests to validate functionality prior to production deployments.

Guided Tour Designer

Role‑specific, integrated self‑help guidance for faster adoption of new forms, reports, and apps.

What Customers Are Doing With the Now Platform

APP DEVELOPMENT & DELIVERY

3x

FASTER

WATCH VIDEO

CUSTOM APP MANAGES 900 STORE OPENINGS IN

3

WEEKS

VIEW WEBINAR

SAVINGS OF

$250K

/ YEAR

VIEW WEBINAR
View All Customer Innovation Stories

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Resources

SEE ALL RESOURCES FOR NOW PLATFORM

See the Now Platform in Action

TRY THE DEMO

Or explore our products.

1. Gartner Magic Quadrant for Enterprise High‑Productivity Application Platform as a Service, Paul Vincent, Van L. Baker, Yefim V. Natis, Kimihiko Iijima, Mark Driver, Rob Dunie, Jason Wong, Aashish Gupta, April 26, 2018. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties or merchantability or fitness 

for a particular purpose.

 

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