Meet Christian: Sales is a relationship

  • ServiceNow Blog
  • Life at Now
  • Careers
  • 2020
July 24, 2020

Christian Williams

“There’s nothing more terrifying than staring at 47 seventh graders and not being prepared.” Right out of college, Christian started teaching middle school kids and that experience taught him, “there’s nothing I can’t handle.” In his Sales role at ServiceNow, he is constantly preparing by investing in and nurturing relationships with colleagues and customers.

“If we don’t have customers, we don’t have a company. We gotta take care of the customers and if you can do that then the sales take care of themselves because you are adding value to their business.” Christian is a natural at building relationships and through his mantra, “you never lose in life, you just learn”, he challenges himself to keep growing and developing. “I had to be doing something that my heart is in line with my work” and his team and his customers get to reap the benefits every day.  
 


We’re Hiring. Check out our Sales career opportunities 

Video Transcript:

Christian Willams:

So, my first job out of college I was a teacher and if I’m giving a presentation and you are bored out of your mind, you’re just going to sit there and pretend to be engaged. Well a 12-year-old kid is going to tell you you’re boring. I think that there’s nothing I can’t handle.

 What I get excited about most when I come to work is knowing that it’s bigger than me. I’ve got customers who are dependent on me. I’ve got a team who's dependent on me. You are helping drive value and add value to your business and then they become your best commercial. Because they’ll go out and tell their peers how well what you’ve done is working for their company and then it just kind of builds from there.

I had to be doing something where my heart was in line with my work. Our slogan is making the world of work, work better for people. It’s a really practical way of going about helping change the way that we do work.

I think my favorite capability of the Now Platform would be the mobile capability It shows that we are future driven, we are cognizant of the way people go about their everyday lives.

To speak to the culture here, it is a culture that there’s trust there. You kind of make it what you want. When you’re looking at a sales organization, you really are the owner of your franchise, you own your book of business, and if you miss, you do feel like you have the freedom to reassess and go back at it the next quarter.

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there and are willing to put the ladder back down and help you get to wherever you want to be. That commitment to the employees is I think something that is second to none here.

Topics

  • Forrester Wave Leader 2022: Value Stream Management
    IT Management
    Forrester: ServiceNow is a Leader in value stream management solutions
    ServiceNow is a Leader in the Forrester Wave: Value Stream Management Solutions, Q4 2022. Find out what VSM is and what sets our solution apart.
  • Automation jobs: two co-workers look at a computer monitor in an office
    AI and Automation
    Australia outlook: Automation will protect jobs, not take them
    Automation used to be a dirty word, associated with widespread job losses. Australian firms are realizing the benefits of outsourcing work to machines.
  • Uncertain times: man standing in front of open laptop looking out a window
    AI and Automation
    4 ways to future-fit your business to thrive in uncertain times
    Uncertain times are often a catalyst for important innovations. Find out four tech trends that are resonating with ServiceNow customers.

Trends & Research

  • 2022 Gartner Magic Quadrant for IT Service Management Platforms
    IT Management
    A Magic Quadrant Leader in ITSM Platforms for ninth year in a row
  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service

Year