3 ways 5G can help telecommunications companies improve business

  • ServiceNow Blog
  • Solutions
  • 2021
  • Telecommunications
September 10, 2021

Telecommunications: A woman stands a sidewalk holding a coffee and looking at her mobile phone.

5G technology promises user benefits that include faster network speeds, better remote access to networks, more seamless videoconferencing, and more robust network security. These are all necessities for the new world of work, and many are eager to embrace them.

The technology also offers advantages to telecommunications companies:

  • Higher system capacity
  • Reduced latency
  • Increased data throughput rates
  • Energy savings
  • Cost reduction

Despite those benefits, many telecom providers continue to struggle with legacy processes. ServiceNow, has you covered with webinars on the benefits of 5G for telecom companies. The webinars address three main themes: Service assurance, order management and business outcomes.

1. Service assurance

Ensuring services offered meet predefined service quality levels is always top of mind for telecom companies. The rise of 5G is transforming the nature of service assurance. Watch our Service assurance in the 5G era webinar to learn strategies to break down silos and legacy processes. Two analysts from TM Forum join ServiceNow’s Rohit Batra, head of product, telecom, media, and technology, for this discussion.

2. Order management

The key ingredient for keeping customers happy is efficient order management. Communications service providers are revamping the way they address this all-important initiative to not only improve customer satisfaction, but also to optimize internal operations. In our Order management for the 5G era webinar, a panel of experts share the latest trends and tips to help you streamline order management in your organization.

Optimizing order management is only half the battle. You also need to scale it to truly reap the rewards of 5G and multi-access edge computing (MEC). To do that successfully requires a new approach. In our Reimagining order management in the 5G era webinar, Jim Hodges, research director at Omdia, joins ServiceNow’s Batra for a conversation about ways to enhance order management.

3. Business outcomes approach

Traditionally, telecom operators have sold network capacity. The rise of 5G and MEC have led to a need for transformation. Capacity is no longer enough. To embrace ecosystem partners, operators need to shift their focus to business outcomes. Join our Can operators sell outcomes to ecosystem partners? webinar for an interactive discussion between ServiceNow experts, the head of GSMA intelligence, and a mobile industry journalist.


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