Put AI to work for telecom Automate operations and manage your infrastructure while you grow revenue and supercharge experiences. Accelerate digital transformation in telecom with one AI platform. Read Customer Story Transform with AI
See how ServiceNow and NVIDIA put AI agents to work for telecom. See Press Release
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Explore telecom solutions Automate the entire service lifecycle with AI-driven workflows across operations support systems (OSS) and business support systems (BSS).
Grow Services Revenue
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Launch and deliver digital services that accelerate growth Use AI to design, sell, and deliver products and services more efficiently. Assist with complex orders and minimize fulfillment delays proactively to unlock new revenue streams while delivering customer value faster.
Related products Sales and Order Management for Telecom Telecom Service Management Field Service Management for Telecom
Elevate Service Experiences
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Bring customer service and network operations together Deliver seamless experiences across your telecom ecosystem with AI-powered workflows and AI agents. Enable B2B and B2C self-service, resolve service issues proactively, and inspire loyalty while you reduce costs.
Related products Telecom Service Management Field Service Management for Telecom Telecom Service Operations Management
Automate Network Operations
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Deliver customer-centric intelligent network operations Use AI agents to anticipate issues and accelerate resolution. Improve network reliability with automation and AIOps to boost customer satisfaction and lower costs.
Related products Telecom Service Operations Management Field Service Management for Telecom Telecom Network Inventory
Featured products Streamline the entire service experience across front, middle, and back offices with AI-powered workflows purpose-built for telecom. Telecom Service Management Fuel growth with AI-powered experiences across customer service and network operations.  Explore How Sales and Order Management for Telecom Unify sales, order management, and post-sales services to help accelerate revenue. Explore How Telecom Service Operations Management Maintain reliable services efficiently with one AI platform. Help predict network issues, analyze fast, and restore quickly. Explore How Telecom Network Inventory Build trust in network inventory and elevate the service experience with automation. Explore How Field Service Management for Telecom Streamline field operations, and optimize installation and resolution to enhance the customer experience.  Explore How Strategic Portfolio Management for Telecom Deliver business outcomes with confidence and connect strategy with delivery to provide 360º of visibility.  Explore How
BT builds trust with millions of customers using ServiceNow AI Platform for business transformation. BT builds trust with millions of customers using ServiceNow AI Platform for business transformation. Watch Video (2:55)  Read Story
Lumen builds first-of-its-kind digital marketplace Lumen worked with ServiceNow to launch a first-of-its-kind digital SASE Marketplace. Enabling quick, secure selection, and setup of cybersecurity solutions.   Read Story  Download PDF
ATN keeps rural communities connected ATN works with ServiceNow to connect remote communities. Streamlining Alaska Communications’ broadband service delivery, raising productivity, and enhancing customer experiences. Read Story Download PDF
A frictionless experience for customers and operations Radius Telecom uses ServiceNow to streamline field operations, seamlessly connecting new fiber services to deliver exceptional customer experiences.  Read Story Download PDF
Bell improves customer and technician experiences Bell uses the ServiceNow AI Platform to automate tasks, personalize telecom solutions, and gain AI-driven insights that enhance service quality and efficiency. Watch Video (2:29) Read Story
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ARTICLE Survey says: Telecoms need AI Most telecoms using AI report big gains. Discover how leaders are turning AI-powered insights into a competitive edge. Read Article
Webinars What's New in the Yokohama Release: Telecom Put AI to Work for Telecom: From Sales to Service Demos Diagnose and repair service issues agentic workflow Faster, Smarter Service Issue Resolution Proactive Network Maintenance Automate Service Assurance Podcasts Generative AI versus Agentic AI: Unlocking the Value of Telecom Data Agentic AI: Intent-Driven Autonomous Networks
Frequently asked questions Expand All Collapse All What is ServiceNow doing in Agentic AI?
ServiceNow has integrated Agentic AI into its ServiceNow AI Platform. This blog will help you learn more about Agentic AI, Now Assist Skill, and its benefits.   
Where can I access the latest ServiceNow AI Platform release?
Explore the latest ServiceNow AI Platform release here to learn more about the newest features, capabilities, and updates. 
What is Workflow Data Fabric?
Workflow Data Fabric empowers companies to seamlessly connect, understand, and act on any data source to enhance both human and AI agent workflows. It integrates information across the enterprise, providing end-to-end governance and enabling confident, informed action.
What is an AI control tower?
An AI control tower helps you manage, monitor, and optimize all your AI initiatives from a central intelligent hub. With ServiceNow AI Control Tower, you can easily connect your AI strategy to core business services and technology—gaining the clarity and control needed to scale your AI projects with confidence.
Where can I learn more about AI on the ServiceNow AI Platform?
See why AI is only as powerful as the platform it’s built on. Learn about AI capabilities and products on the ServiceNow AI Platform for business transformation.
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