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A new world of communications has emerged. Streamline and elevate telecom service and operations to deliver better experiences with ServiceNow.

Turn your digital transformation into a competitive advantage.

Win by exceeding expectations

Empower employees to do their best work and delight customers with proactive, digital experiences.

Complete data visibility

Aggregate data across silos to provide a single view for agents and customers.

Cost and complexity reduction

Use data-driven automation to replace manual processes and disparate tools.

IT modernization

Deliver a unified platform for efficiently digitizing workflows and running at scale.

Talent management

Digitize, streamline, and automate complex and repetitive HR processes.

Don’t just take our word for it

See how communications service providers like you are succeeding with ServiceNow.

Near 100% availability

Tata Communications improved incident response times to deliver great service to customers.

10% reduction in case handling time

Telia implemented knowledge-sharing and collaboration tools to improve the customer experience.

45% reduction in cost to serve

Vodafone streamlined its processes and increased customer satisfaction by 25 points.

Purpose-built for telecom

Connect the customer to the network on one cloud platform.

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Telecommunications Service Management

Enable CSPs to enhance customer care, automate service assurance, and get real-time data visibility.

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Telecommunications Network Performance Management

Prevent downtime by proactively monitoring the health of your networks and services.

Partnerships for a better telecom customer experience

Better, together

ServiceNow and Accenture partner to create interoperable solutions built on industry standards and best practices that give CSPs simplicity, scale, and choice.

Featured resources

WHITE PAPER

Learn how CSPs can manage networks better

Discover the benefits of consolidating network and customer data to become more predictive and proactive.

ANALYST REPORT

Manage 5G service operability expectations

Understand how to meet customer expectations for a frictionless 5G connectivity experience.

ANALYST REPORT

Prepare for the future of digital network operations

Find out how leading companies are using AI and machine learning to empower employees and customers.

EBOOK

Telecommunications K20 Book of Knowledge

See how your peers approach transforming telecommunications and how they’re generating success.

Join us at an event

SERVICENOW EVENT

Now at Work 2020

We're broadcasting across 10 market channels with engaging, locally relevant experiences.

SERVICENOW EVENT

Knowledge 2020 on demand 

The learning continues! Browse 1000+ online sessions, keynotes, and labs—available now.

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Get in touch with pros and peers

Connect with experts at ServiceNow and other champions in telecommunications to discuss industry challenges and how to partner with us to unlock your potential.

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