How Black and Latinx leaders strive for excellence in their careers

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December 10, 2021

4 Black and Latinx leaders at ServiceNow in the Strive leadership program

This is part two of a three-part series about the Strive leadership program at ServiceNow.

 In January 2021, ServiceNow announced a partnership with Strive, a year-long leadership program focused on career advancement. Many of our Black and Latinx employees participated. We’ve followed the journey of four participants who shared their thoughts on why they decided to join the program, along with their hopes and expectations for the year ahead.

Now, the four leaders share their experiences of participating in career development cohorts, practicing critical conversations, and being involved in one-on-one career coaching.

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For Marco O., a senior technical curriculum developer, the Strive program differs from other leadership programs that he’s been part of “because of the access we had to our executive coach and the relationships that we built [and] that I built with other folks who had similar backgrounds and understood where I was coming from.”

These coaches also impacted Senior Analyst of Sales Operations Carolina R. She appreciated how the Strive coaches provided her with “space to discuss [openly] and promote deep conversations where we connected on a very personal level.”

“I plan to share any tips, tricks, best practices, and any insight I have gained not only for myself, but from others that participated in the program.” Eric C., Solution Consulting Manager, ServiceNow


One concept that’s helped April O., head of deployment for solutions enablement, prepare for the next stage in her career is the idea of 360-degree feedback. “That’s powerful,” she says. “When you have these sets of questions and you ask people what their honest opinions are, you have to be ready to accept that and to act on it.”

Having never participated in a program like this before, April wasn’t sure what to expect. “I had no idea it would actually be fun. I actually looked forward to the times that we were able to spend together.”

Paying it forward

Now that the program is wrapping up, Eric C., a solution consulting manager, plans to take what he’s learned and pay it forward. “I plan to share any tips, tricks, best practices, and any insight I have gained not only for myself, but from others that participated in the program.”

Watch the video to hear more about the impact Strive has had on these four leaders:

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