Delivering connected and engaging employee experiences for hybrid work

  • Blake McConnell
  • Solutions
  • 2021
  • Now Platform
September 16, 2021

Hybrid work employee experience: A young woman works on a laptop at home.

Business leaders face a do-or-die situation when addressing the challenges of the new world of hybrid work. Digital transformation within employee experiences is no longer simply a driver of growth and productivity—it’s an imperative to help employees find better balance and keep them creative, productive, and engaged.

Organizations must embrace digital platforms that prioritize their most important stakeholders, enabling seamless employee experiences no matter where or how work happens—whether it’s at home, in the office, or on the go.

The new Employee Workflows capabilities announced in the Now Platform® Rome release are purpose-built for hybrid work. New employee-focused solutions delivered via a unified employee experience platform allow organizations to create simple, engaging employee experiences from anywhere, so employees can navigate work moments that matter with ease and confidence.

Simplify the employee experience from anywhere

The Employee Center is the digital command center for the hybrid workforce. It provides a single, connected interface for employees to find personalized information, access applications, get help, and request services across departments—including IT, HR, legal, procurement, and facilities—all in one place.

ServiceNow Employee Center


With Employee Center Pro, ServiceNow can provide a more complete employee experience platform that blends the service and communication experiences. This allows organizations to easily curate information and services into dynamic, personalized topic pages with associated targeted content that increases employee engagement. This:

  • Improves employee productivity by reducing the time it takes to look for help 
  • Decreases application fatigue by integrating all the information employees need in a single place
  • Keeps employees informed and engaged with personalized, actionable communications 

Employee Center and Employee Center Pro tightly integrate with Microsoft Teams, giving employees access to the portal experience directly from the tools they already use. This allows ServiceNow to reach employees where they are with targeted service and communication experiences.

Deliver a seamless onboarding journey

Employee Journey Management delivers connected workflows for cross-departmental journeys such as onboarding, work transitions, personal transitions, and offboarding within a single interface. In fact, it was recognized as a top HR tech product by HR Executive.

The solution empowers departments and individual managers to personalize plans and templates for things such as ramp-up, reskilling, and performance improvement with Journey Accelerator—a no-code interface for defining these experiences.

Employee Journey Management - Journey Accelerator


Learning Posts allows for curated educational content to be delivered in the moment, regardless of the source system. Listening Posts allows for in-moment measurement of employee experiences.

Finally, Employee Experience Packs deliver out-of-the-box blueprints for a complete experience with best practice content.

ServiceNow continues to invest in technologies that focus on the workplace component of employee productivity. Workplace Service Delivery brings together people and places by providing tools to intelligently reserve and manage workspaces, support visitor processes, deliver a safe and efficient workspace, and manage space utilization.

The world of hybrid work is driving the imperative for digital transformation, and the Employee Workflows solutions within the Rome release serve as the command center for digital employee experiences.

Learn more about the innovations in the Rome release at Now at Work.

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