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Employee Journey Management

Deliver personalized cross-departmental employee journeys with intelligent workflows that support in-moment tasking, learning, and listening.

Benefits of Employee Journey Management

Provide personalized employee career journeys

Let managers support and drive the productivity of their hybrid workforce from anywhere.

Measure in-moment employee feedback

Capture and take action on feedback, gain insight, and improve the employee experience.

Deliver learning experiences in the flow of work

Provide curated content and AI-driven recommendations based on employee job position and interest.

Automate complex enterprise-wide employee journeys

Create connected cross-departmental experiences with pre-configured workflows.

Features of Employee Journey Management

Smooth the employee journey with custom transition plans


Improve the manager experience with personalized employee journeys.

Understand the employee experience with employee feedback surveys

Listening posts

Create surveys to capture feedback and gain actionable insights to improve the employee experience.

Empower employees with personalized learning experiences

Learning posts

Deliver tailored learning experiences in the flow of work to empower employees in the right moment.

Automate the employee journey for improved outcomes.

Employee experience packs

Reduce time-to-value with prepackaged configurations, content, and workflows.

Employee Journey Management is available with HR Service Delivery

How to get Employee Journey Management

Employee Journey Management is available with HR Service Delivery. Discover the power of the employee experience platform.

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Talk to an expert

Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows.