3 ways to improve the healthcare patient experience and save

  • ServiceNow Blog
  • Solutions
  • 2021
  • Healthcare
October 28, 2021

Healthcare: A male doctor and nurse look at a tablet with a young patient and her mother.

As the world emerges from the COVID-19 pandemic, improving the customer experience is critical. Nowhere is this more important than in the healthcare industry, where increased engagement can lead to better patient outcomes.

“Pairing digital technologies with human coaching and clinical care can offer a dramatically better patient experience through personalized attention, on-demand access to support, and automated reminders,” explains a Workflow article.

That approach to improving patient care focuses on prevention, which can save significant costs. Here are three other ways healthcare organizations can improve the patient experience and reap savings:

1. Simplify EMR management

Electronic medical records (EMRs) were designed to reduce errors, enhance communications between providers, and improve efficiency and patient outcomes. The administration of EMR platforms is not so streamlined, however, requiring resources to optimize, maintain, and upgrade the systems.

Learn how to simplify EMR management in our Taking a strategic approach to managing EMRs webinar. You’ll hear how UW Health developed and integrated a Help button into its EMR, and the effects of this innovation on the organization’s IT, patients, and clinicians.

2. Increase uptime

Because healthcare today relies on EMRs and connected devices, IT system downtime could be the difference between life and death. Watch The impact of downtime on the clinician and patient experience to glean tips to help you minimize issues and expedite remediation. Dr. Noreen Butte, physician executive at Cerner Corp., joins ServiceNow Chief Healthcare Architect Don Tierney to discuss ways to increase uptime.

3. Empower employee efficiency

A good patient experience hinges on a good employee experience. Today, that equates to equipping workers with technology that helps them easily do their jobs. “Healthcare organizations are at their best when they have happy, satisfied, engaged workers delivering the quality of service patients expect and deserve,” explains Rhonda Blatti, senior director of Employee Workflows at ServiceNow.

Yet, a ServiceNow-sponsored survey by ESI ThoughtLab found that only 21% of healthcare organizations are considered leaders in providing a digital employee experience. Clearly, there’s room for improvement.

Watch our Accelerating the hybrid workforce in healthcare webinar to discover more results of the survey and steps your organization can take to empower your employees to work more efficiently and safely.

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