While many digital health transformation efforts focus on one-off solutions, ServiceNow delivers full-scale enterprise transformation for healthcare organizations.
The ServiceNow AI Platform unifies AI, data, and workflows to automate processes, connect experiences, and deliver real-time insights—all on a single, cloud-based platform. Pre-built digital workflows and low-code tools help healthcare teams deliver value faster and adapt with agility.
As the AI platform for business transformation, ServiceNow dismantles silos and enables seamless interoperability between clinical and business systems. By removing the barriers of outdated technology and disconnected data, we empower healthcare organizations to orchestrate smarter workflows, boost efficiencies, and unlock data-driven insights that lead to better care.
That’s why half of the top 40 U.S.-based healthcare providers trust ServiceNow to help them navigate their healthcare transformation journey.
ServiceNow integrates seamlessly with Electronic Medical Record (EMR) platforms, enabling care teams to manage requests directly at the point of care. This integration streamlines Care Team Operations, boosting efficiency and freeing up time for patient-centered, high-quality, reliable care.
By integrating with leading EMR providers like Epic, ServiceNow allows care teams and support staff to report issues and manage requests - ranging from facilities management to procurement, patient transportation and care co-ordination – all without ever leaving their clinical workflows within their EMR platforms.
ServiceNow recognizes the rigorous regulatory demands in healthcare and supports providers maintain compliance and safeguard sensitive patient information. Our platform adheres to multiple global security and interoperability standards in healthcare, providing robust data protection and smooth integration.
HIPAA & HITECH: Supports protection and secure handling of ePHI.
HITRUST CSF: Supports organizations safeguard sensitive information, manage information risk, and reach their compliance goals.
FedRAMP: Meets federal security requirements for cloud services.
GDPR: Meets compliance with European data protection laws.
HL7 & FHIR: Supports healthcare data exchange and interoperability standards.
CDA & CCDA: Facilitates structured clinical document sharing.
SOC 2, SOC 3, & ISO/IEC 27001: Regular audits and certifications for security, availability, and privacy.
Encryption & Access Control: Provides end-to-end encryption and role-based access control.
Learn more about ServiceNow Security and Compliance Certifications.