Meet Yannis: ServiceNow France leader driven by purpose and diversity

  • ServiceNow Blog
  • Life at Now
  • Careers
  • 2021
July 23, 2021

Meet Yannis: ServiceNow France leader

Liberté, égalité, fraternité is the national motto of France and a cornerstone of French culture. As ServiceNow builds its culture in France, what better example to follow than liberty, equality, and fraternity?

Under new leadership in 2021, ServiceNow France offers employees an inclusive, collaborative environment that combines the advantages of a major tech company with the opportunities normally associated with start-ups.

[We’re hiring. Visit our Careers page.]

“I had heard increasingly good things about the ServiceNow platform,” says Yannis D., area vice president and general manager of ServiceNow France. The Now Platform is an enabler of digital transformation, not just a product to sell, he adds. “The more I discovered, the more I found something very special. In every conversation I have with customers and partners, they say the same thing.”

A purpose that makes an impact

Working with ServiceNow is not just a great opportunity to use a great technology platform. “Companies need to have a positive impact on society,” Yannis says. “For me, it’s mandatory to work somewhere with values that aim to change the world, to make the world a better place for everyone.”

Purpose is what made ServiceNow so attractive to Yannis. He says the company’s focus on diversity and belonging, and a togetherness among its employees—a culture of fraternity, if you like—is the “je ne c’est quoi” that led him to join. It's what sets ServiceNow apart from other companies in technology, he says.

“I think 99% of tech companies just want to do business, but we are a bit different. Why we are here is to have an impact, and I see the passion to do that in ServiceNow. Together, we really can move mountains,” Yannis notes.

"Why we are here is to have an impact, and I see the passion to do that in ServiceNow. Together, we really can move mountains." Yannis D., Area Vice President, General Manager, ServiceNow France

ServiceNow’s purpose is to make the world of work, work better for people, so we’re about more than transforming businesses and delivering sales figures, Yannis explains. We make customers’ employees’ work simpler and more effective, which makes a positive difference in their lives. “We have the people, the energy, and the platform to make things happen,” he adds.

Embracing diversity

We also believe we have a duty as a company to help address society’s challenges, “so we put our values and our culture of diversity, inclusion, and belonging at the top of everything we do,” Yannis says. “This is why in France, we invest in three main initiatives: Women at Now, Diversity at Now, and a new, pro bono project with La Croix Rouge [the French Red Cross].”

ServiceNow has a diversity of people and a diversity of minds, contributing to a collaborative atmosphere where everyone makes a difference. It comes right from the top of the company, Yannis says, and gives new hires a tremendous opportunity to contribute to the accelerating growth of a company in a unique position to win new customers in France. You could be part of an exciting journey and help shape where that journey leads.

According to Yannis, new hires have the freedom—the liberty—to focus on their roles because they’re empowered by the backing and setup of a large company. At the same time, ServiceNow’s approach has the mindset of a start-up where people are free, flexible, and agile in the work they do. “We are in the take-off phase. It’s exciting!”

Join us. Explore job opportunities at ServiceNow.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


  • 4 ServiceNow employees who worked on support case creation and auto-agent workflows
    Now on Now
    Streamlining support case creation and administration
    When customer feedback revealed areas ripe for improvement, ServiceNow employees listened and upgraded two support workflows: case creation and auto-agent.
  • Scaled Agile Framework (SAFe): business man looking at phone while standing on bridge overlooking a city
    IT Management
    How the Scaled Agile Framework (SAFe) truly supports business
    The Scaled Agile Framework (SAFe) delivery model can help IT leaders manage the transition from a stability-focused to a continuously evolving infrastructure.
  • The role of the manager: a manager and employee in conversation on a couch
    Employee Experience
    4 ways Manager Hub simplifies the role of the manager
    As the connective tissue between an organization and its employees, the role of the manager is more complex, and more important, than ever before. Learn more.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Customer service: smiling businessman on phone walking outdoors
    Customer Experience
    Survey: 3 tips to deliver world-class customer service
  • Enterprise SRE (site reliability engineering): where service reliability and business agility meet
    Application Development
    Service quality and the rising need for enterprise SRE