ServiceNow and Oracle Cloud Integrate for Cloud Optimization

Over the past year, companies have flocked to digital transformation more than ever to protect revenue, maintain business continuity, and pursue productivity in today’s distributed work environment. Having an effective cloud strategy is a key component to any company’s digital transformation journey.

To build the best cloud strategy, IT departments need one data model and cross-enterprise integration system. This gives them the ability to operate using one view across the entire IT lifecycle so they can plan ahead, prioritize, and optimize on a single cloud-based platform.

A match made in the cloud

ServiceNow and Oracle share the goal of helping companies accelerate their digital transformation efforts by creating a single data view for smarter decisions and real-time analytics. Today, ServiceNow and Oracle are announcing the integration of ServiceNow ITOM Visibility with the Oracle Cloud Infrastructure (OCI) for cloud optimization.

This will allow joint customers to proactively visualize changes in their OCI instance and understand how business services are being impacted. This integration furthers ServiceNow’s goal of supporting customers’ existing infrastructure, giving the Now Platform the ability to support customers wherever their workloads reside: on-premises, across the major cloud vendors, or both.

“With this integration, ServiceNow and Oracle are making it seamless for enterprises to unlock productivity for distributed teams to deliver products and services faster, access powerful business insights, and create great experiences for employees,” says Jeff Hausman, VP & GM of operations management (ITOM, ITAM, security) and data foundations at ServiceNow.

“Joint customers leveraging the Now Platform and OCI will get the best of both worlds: a seamless experience that maximizes the value of cloud investments and the ability to harness the power of artificial intelligence for proactive operations,” he adds.

“Enterprise customers are increasingly moving toward a multicloud environment and need an easy way to manage all of their cloud resources,” says Scott Twaddle, vice president of product, industries, and partnerships for Oracle Cloud Infrastructure.

“This is a big step forward for all of our customers that are using Oracle, as well as other major cloud providers, to run their business-critical applications. Now customers can leverage their existing ServiceNow Service Management Portal to view and manage all of their cloud resources, including Oracle,” he adds.

Cloud visibility simplified

Gaining visibility into workload migration while managing product and service delivery is not easy, especially as companies have shifted to either fully remote or hybrid work models. The ServiceNow ITOM Visibility solution coupled with OCI, however, provides complete visibility into multicloud infrastructure as a service (IaaS), platform as a service (PaaS), and containers as a service (CaaS) resources.

With ServiceNow's comprehensive IT asset data, teams can conduct tasks such as visualizing changes, tracking incidents, and fulfilling software license compliance obligations. In fact, Oracle has verified both ServiceNow Discovery and Software Asset Management as third-party tools for Oracle contractual events and software audits.

The integration also helps distributed teams track cloud-native environments, speeding product delivery to meet increasing business demands. For example, IT teams can now use standardized cloud tags to map infrastructure and services for instant issue identification and remediation. 

AI-driven workflows to the rescue

In today’s challenging business landscape, organizations have limited resources and bandwidth to manage issues when they arise. With OCI, customers will leverage ServiceNow AI-powered service operations to predict and prevent issues before they occur and impact users.

Using a single, unified agent framework, IT teams can better manage vulnerabilities and software asset management and use intelligent workflows to automate incident response. This ultimately helps ensure processes run smoothly, issues don’t affect the customer experience, and customers have fewer agents to manage.

Customers can easily download and implement the new integration in the ServiceNow Store without overhauling their current ServiceNow and Oracle environments.

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