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ServiceNow® Cloud Management

Cloud Management

IT services can come from anywhere today, but still need to be delivered and maintained at enterprise‑class levels across on‑premise and cloud environments. Business demands on complex infrastructures with extensive application interdependencies can impact the speed and quality of service delivery.
 

Optimize operations and extend the power of the Now Platform™ to accelerate your cloud strategy with an on‑demand service environment that improves cloud utilization, drives down cost, automates requests, and aids in approvals and governance of the infrastructure supporting native cloud environments.

Benefits

Speed up efficiency and adoption of your hybrid cloud strategy with flexibility for developers without comprising IT resource control

Govern enterprise-class cloud services for the right business activities with policies and rules consistent with the rest of the enterprise

Reduce resource costs with continual process Improvements and a unified, transparent view of usage and provider spending

Watch Now—Keynotes, Customer Interviews, and more

Application Highlights

The Cloud User Portal provides self-service access to cloud resources and visibility into orders, approval and availability

The Cloud User Portal provides self-service access to cloud resources and visibility into orders, approval and availability

The Cloud User Portal provides self-service access to cloud resources and visibility into orders, approval and availability

The Cloud Administration Portal, provides a single pane of glass for IT managers to govern resources, and deployment policies across their cloud services

The Cloud Administration Portal, provides a single pane of glass for IT managers to govern resources, and deployment policies across their cloud services

The Cloud Administration Portal, provides a single pane of glass for IT managers to govern resources, and deployment policies across their cloud services

The Cloud Blueprint Designer speeds up delivery by standardizing the use of resources across Microsoft Azure™ and Amazon Web Services™

The Cloud Blueprint Designer speeds up delivery by standardizing the use of resources across Microsoft Azure™ and Amazon Web Services™

The Cloud Blueprint Designer speeds up delivery by standardizing the use of resources across Microsoft Azure™ and Amazon Web Services™

Cloud Cost Dashboard unifies the view into usage, ownership and costs across cloud services

Cloud Cost Dashboard unifies the view into usage, ownership and costs across cloud services

Cloud Cost Dashboard unifies the view into usage, ownership and costs across cloud services

Feature Details

All
  • Easier User Experiences

    The user consoles for DevOps and IT operators are self‑service portals where users can access data about all their cloud services, requisitions, and approvals. This is a central location where IT can manage their current spend by quota usage, and manage the status of their active resources.

    Users can access their personalized services catalog the way they want, order new services, and make requests or check on incidents affecting resources. The user experience is simplified and provides on‑demand access to cloud resources, so you can deliver great customer experiences—faster.

  • Faster Delivery of Cloud Services

    Cloud management is streamlined via native self‑provisioning support across multiple cloud‑provider specific templates. DevOps is able to leverage AWS Cloud Formation Templates (CFT) and Azure Resource Manager (ARM) templates in the self‑service portal without risks or delays from IT compliance, risk, or resource allocation requirements.

    ServiceNow® removes guess work and scales delivery on Azure, AWS, or VMware, while applying IT policies to ensure governance of the right resources and minimize risks. Leverage existing cloud templates and reuse existing builds or services. There’s no need to learn a proprietary framework. The Now Platform enables IT to extend security, incident, and management control over all cloud resources and define policies based on a collective set of rules, rather than separately and in silos.

  • Control Cloud Costs

    The Dashboard centralizes details on application services, compute utilization, data usage, and network loads for your public cloud spending, so IT planners can determine cost information across time, service categories, providers, data centers, and users from a business service point of view.

    Business hour scheduling and leasing for all new cloud requests with budget alerts to understand overall costs associated to users or groups. This provides cost transparency for cloud users to be able to optimize resource consumption based on defined budgets and quotas.

Resources

Cloud Management Is Part of…

Eliminate Service outages

ServiceNow IT Operations Management

Proactively eliminate service outages and manage hybrid clouds with service visibility, availability, and agility.

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