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ServiceNow® Cloud Management

Cloud Management

Launching products quickly is vital to employee productivity, but provisioning cloud resources too quickly can lead to virtual machine (VM) sprawl, unmanaged resources, and out‑of‑control costs. Growing demand for cloud resources further increases management complexity.

 

IT needs to monitor resource allocation and budget, without slowing innovation. ServiceNow® Cloud Management solves the challenge of cloud complexity and sprawl by extending the service management approach to the public and private cloud—making it easy to manage and control all your cloud resources.

Benefits

Accelerate service delivery by automating service catalog creation and managing services with a single system of action

Minimize risks with consistent cloud service policies and rules that help meet compliance and security needs 

Elevate cloud resources to enterprise-class by delivering VMs on VMware, Azure, and AWS with consistent configuration processes 

Reduce costs by using data from a single, unified view of costs to optimize cloud resource allocation

Application Highlights

Self-service access to cloud resources increases productivity

Self-service access to cloud resources increases productivity

Self-service access to cloud resources increases productivity

Simplified cloud resource creation and deployment supports multicloud delivery

Simplified cloud resource creation and deployment supports multicloud delivery

Simplified cloud resource creation and deployment supports multicloud delivery

Unified cost visibility increases budget management efficiency

Unified cost visibility increases budget management efficiency

Unified cost visibility increases budget management efficiency

New cloud management enhancements in our Jakarta release

New cloud management enhancements in our Jakarta release

New cloud management enhancements in our Jakarta release

Feature Details

All
  • Cloud User Portal

    This self‑service portal lets users access information about all of their cloud services and take appropriate actions. It’s  a central point that is configured by IT for each user to show their current spend, quota usage, and active resource status.

    Users can access their personalized services catalog the way they want, order new services, make requests, or check on incidents affecting their resources. The simple user experience provides on‑demand access to multicloud resources while giving IT control over the process.

  • Cloud Blueprint Designer

    ServiceNow technology lets you easily deliver cloud resources on Azure, AWS, or VMware, while applying IT policies to ensure good governance of the right resources and to minimize risks.

    The cloud management separates service design from deployment execution to provide better freedom and control using the single system of action. This allows IT to accelerate delivery and quickly meet new needs, without compromising control or the allocation of the right, compliant resources.

    What’s more, the Now Platform™  extends IT security, incident, and management control over all of their cloud resources, and supports policy definition based on a collective set of rules instead of separately and in silos.

  • Cloud Cost Dashboard

    The dashboard automatically centralizes billing information across public and private cloud accounts to provide a complete picture of resource spending.

    IT planners can easily view the consolidated costs for collective cost analysis and to better understand how to efficiently allocate cloud resources associated with specific business activities.

    The dashboard centralizes details on application services, compute utilization, data usage, network loads, and more, so planners can explore cost information across time, service categories, providers, data centers, and users.

  • Integration With ServiceNow and Third Parties

    Cloud Management natively integrates with our Now Platform, authorizations, incident, problem, and change management, IPAM providers, configuration management solutions, Amazon Web Services, Microsoft Azure, and VMware vCenter. Its open API supports integration with additional cloud providers and/or services. 

Resources

Cloud Management Is Part of…

Eliminate Service outages

ServiceNow IT Operations Management

Proactively eliminate service outages and manage hybrid clouds with service visibility, availability, and agility.