Protecting Workplace Services jobs makes the impossible a reality

  • ServiceNow Blog
  • Life at Now
  • Careers
  • 2021
July 08, 2021

3 Workplace Services employees at ServiceNow

The year 2020 was like no other. A pandemic, shelter-in-place orders, and working from home impacted everyone. In March, ServiceNow closed its doors, preparing employees to work from home indefinitely.

This news worried many at ServiceNow, especially contract and Workplace Services employees. How could a lobby greeter, a chef, and an account manager work from home when their day-to-day jobs included interactions with people? What seemed impossible was made possible by ServiceNow’s commitment to protect the jobs of its Workplace Services workers.

[We’re hiring. Visit our careers page.]

Prioritizing people

In April 2020, ServiceNow vowed to safeguard the jobs and salaries of its full-time employees, as well as several hundred support staff and contractors who weren’t working while ServiceNow’s offices remained closed.

For Naomi N., McAlister F., and Jason Z., that protection was a wave of reassurance. “Having the job security was a huge weight lifted off my shoulders,” says Naomi.

"As I lost my father last year during the pandemic, it was very hard. This was something I didn't have to worry about, and having the job security was a huge weight lifted off my shoulders." Naomi N., Workplace Services Ambassador, ServiceNow

As ServiceNow reopens its offices in phases around the country, the company remains dedicated to the safety and well-being of all of its workers.

McAlister says he can’t wait to show ServiceNow a return on their investment in him. “We have really evolved the [culinary] program and are super excited to show everybody the changes and how we’ve grown throughout the pandemic.”

Watch how ServiceNow’s commitment impacted the lives of these three Workplace Services contractors and how they thrived because of it:

Come join us. Learn about job opportunities at ServiceNow.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.


  • ServiceNow employee and breast cancer warrior Kathia G.
    How ServiceNow supports employee diagnosed with breast cancer
    After joining ServiceNow, Kathia G. was living her best life. Seven months later, she was diagnosed with breast cancer. Find out how ServiceNow supported her.
  • Automated issue response: smiling woman with headset on in front of a computer monitor at an office
    IT Management
    3 benefits of automated issue response
    Modernizing management of your service operations with automated issue response can help you deliver the rapid service your users expect. Learn more.
  • Career shift: two women in conversation at a table in an office
    Automation is opportunity for a career shift into tech
    Teresa Ko considered making a career shift into tech, but she didn’t want to go back to school or lose income to do so. Find out how her dream came true.

Trends & Research

  • RPA: group of workers gathered around a conference table looking at a laptop
    AI and Automation
    Forrester report: ServiceNow debuts as a Strong Performer in RPA
  • Digital innovation: three workers looking at a computer monitor
    AI and Automation
    Survey says digital innovation is the way to navigate macro uncertainty
  • Innovation is a top management imperative: man standing in a corner office overlooking a city
    IT Management
    Survey: Innovation is a top management imperative