ServiceNow to acquire indoor mapping company Mapwize

  • Employee Experience
  • Blake McConnell
  • About ServiceNow
  • 2021
August 11, 2021

Indoor mapping to improve the employee experience

In the new world of remote and hybrid work, creating great employee experiences is more important than ever. That’s why I’m excited that ServiceNow is acquiring Mapwize, an indoor mapping and wayfinding company based in Lille, France.

The future of work is hybrid. As more enterprises implement hybrid work regimes, they’ll need indoor mapping and wayfinding capabilities to help guide current and new employees to their workspaces. Mapwize will help bring this essential employee experience to our customers sooner and ultimately drive a more productive and efficient workplace.

Why Mapwize?

According to ServiceNow’s 2021 Employee Experience Imperative study, which surveyed more than 3,000 employees at large enterprise companies in North America and Europe, 65% of respondents said they prefer a hybrid approach to work that includes digital and in-person interactions. With this move toward hybrid work, employees need choice and flexibility more than ever. Organizations that can provide consumer-grade digital experiences for their employees will be set up for success.

Mapwize’s capabilities are all about boosting efficiency across people and places, making it easier for people to work, and to work together.

With Mapwize, employees can navigate offices; reserve seats, conference rooms, and workspaces; and access workplace resources—all from their mobile or desktop device. Workplace teams can optimize space utilization by managing and updating floor maps based on usage patterns and their evolving needs.

To support flexible and agile workplaces, we plan to build Mapwize’s mapping capabilities into the Now Platform®, on both desktop and mobile. Mapwize’s mapping capabilities are expected to become part of our Workplace Space Mapping application, included in our Workplace Service Delivery solution. That way, employees and workplace teams can have everything they need to navigate and build a great workspace, right at their fingertips.

ServiceNow acquires Mapwize.

Who benefits?

  1. Employees who want to work more efficiently
    Mapwize’s capabilities boost employee confidence and efficiency, reducing the hassle of navigating a workspace visually. Employees can use maps to access workplace services, find and reserve workspaces, schedule and book rooms, and much more.

  2. Workplace managers who want to create more functional spaces
    As businesses become more agile, work environments need to keep pace. With these new tools, workplace managers can track spaces, alter the status and use of spaces, and view workplace issues on an intuitive map.

  3. Workplace planners who want to optimize space utilization
    As employees spend less time in the office, it’s crucial that workplace managers create spaces that are easy to navigate quickly. Now workplace planners can do their job better than ever, tracking activities and allocating spaces all in one platform.

  4. Workplace agents who want to deliver better service
    Great service requires great experiences. Using Mapwize, workplace agents can view cases on the map and act on them quickly, without missing anything.

Why are we excited?

Because we’re helping to create the new world of work. Organizations worldwide are experiencing an evolution in both strategy and culture. Agility and resilience are now vital for success. It’s time for our workplaces to align with this approach to work.

To that end, we’re planning on re-platforming Mapwize’s technology into the Now Platform, leveraging the experience and expertise of the Mapwize team to enhance our Workplace Service Delivery and Now Platform capabilities. We expect the service to be available to our customers in the second half of 2022.

Mapwize’s advanced mapping technology will advance our mission of empowering organizations to create excellent experiences for their employees. ServiceNow helps you deliver great employee experiences across all enterprise functions, including IT, talent management, workplace services, and beyond. These experiences run out of the box, on a single platform, across multiple channels.

Together, ServiceNow and Mapwize are helping employees work better—regardless of where and how they do it.

Use of forward‑looking statements

This blog contains "forward-looking statements" about the expectations, beliefs, plans, intentions, and strategies relating to ServiceNow’s acquisition of Mapwize. Such forward-looking statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward‑looking statements we make. We undertake no obligation, and do not intend, to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include, without limitation, assimilating or integrating Mapwize’s technology into our platform; the inability to retain key employees of Mapwize; unanticipated expenses related to Mapwize’s acquired technology; potential adverse tax consequences; disruption to our business and diversion of management attention and other resources; and potential unknown liabilities associated with Mapwize’s business. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
    Organizations are aligning employee experience and customer experience to create a positive total experience. See findings from the latest research.
  • Engaging employee experience: woman in a hijab smiling at a laptop
    Employee Experience
    4 steps to an engaging employee experience
    Helping workers fulfill their purpose can increase employee satisfaction and decrease turnover. Learn four steps to create an engaging employee experience.
  • Hybrid work environment: person sitting in front of a laptop on a video call
    Employee Experience
    4 steps to optimize a hybrid work environment
    Hybrid work combines the collaborative atmosphere offices provide with the perks of working remotely. Explore four ways to manage a hybrid work environment.

Trends & Research

  • Total experience companies outperform: prism refraction with an arrow pointing to the right
    Employee Experience
    Survey says: Total experience-focused companies outperform
  • Forrester Wave Leader 2022: Value Stream Management
    IT Management
    Forrester: ServiceNow is a Leader in value stream management solutions
  • Gartner Magic Quadrant Enterprise Low-Code Application Platforms
    Application Development
    A Magic Quadrant™ Leader in Low-Code Application Platforms for third year