Vaccine management reunites mother and daughter after COVID-19

  • ServiceNow Blog
  • Life at Now
  • Crisis Management
  • 2021
June 09, 2021

ServiceNow vaccine management solutions are reuniting families.

ServiceNow employee Carolyn M. could never have predicted that when her mom, Linda, came to visit in 2020 all the way from Scotland, she’d nearly be stranded in the United States due to the COVID-19 pandemic. Linda did make it home but, as is true for many of us, her family’s world was turned upside down in an instant.

Now, after many long months of waiting to see each other again in person, Carolyn and Linda see a light at the end of the tunnel, thanks to vaccination efforts supported in part by ServiceNow vaccine management solutions.

As Linda makes plans to visit again very soon, she beams with pride that her daughter works for a company that’s helping to power an efficient rollout of vaccines in Scotland and around the world. Watch as Carolyn and Linda share their powerful story:

Vaccine management simplified

In late December 2020, ServiceNow teamed up with National Health Service (NHS) Scotland to ensure an efficient rollout of COVID-19 vaccines. Linda was among the millions of people the nation vaccinated.

Today, more than 100 organizations—including Children’s Minnesota and the state of North Carolina—are using the ServiceNow Vaccine Administration Management solution. Its out-of-the-box capabilities allow people to:

  • Access critical vaccine information.
  • Schedule appointments.
  • Receive appointment notifications from vaccine providers.

Using ServiceNow as their vaccine management command center, organizations can connect all of their data and track the success of their vaccine programming, making siloed, clunky, and error-prone work streams a thing of the past.

"Working for a company that's helping the vaccine rollout in Scotland made me feel really, fiercely proud." Carolyn M., Sr. Manager, Employee Communications & Engagement, ServiceNow

Learn more about the ServiceNow Vaccine Administration Management solution and Emergency Response apps that are supporting hundreds of companies through COVID-19 challenges.

ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


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